Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful double sheet so easy to put on bed and keep in place. Lovely material for sleeping comfortably, washing and ironing. The colour was chosen to tone with rather than match linen duvet covers and it blends wonderfully well.”

Helpful Report

Posted 5 years ago

“Absolutely love my new bedding - the comfiest I’ve ever had, and there’s been no degradation in quality in the wash. Delivery was also rapid, even at the height of Covid. Will definitely treat myself again soon!”

Helpful Report

Posted 5 years ago

“I’ve bought several items from secret linen now and they can’t be beaten for quality, price or service.”

Helpful Report

Posted 5 years ago

“Took a little longer than expected to receive my order, but understandable. The quality is amazing I highly recommend items from this company”

Helpful Report

Posted 5 years ago

“I’ll do this in a eeeks time. I’m away from home ATM. Jill”

Helpful Report

Posted 5 years ago

“Great sheets great service”

Helpful Report

Posted 5 years ago

“Great communication through the whole process. Well packaged when arrived - and loved my tea and newspaper! Will definitely order again.”

Helpful Report

Posted 5 years ago

“Love, love, love my new linen. It feels luxurious every time I get into bed. Plus I am so into the ethics and vibe of this small family business. Ten out of ten.”

Helpful Report

Posted 5 years ago

“Efficient service, good quality product, as always, and a great price. I like the mix of cotton and linen as it works well with cotton sheets. I’d love to see this in a rose pink ticking stripe.”

Helpful Report

Posted 5 years ago

“The quality of the duvet covers and pillow cases were beautifully made and felt so soft. I have also just purchased the striped towels and love them. The service was excellent and very quick and packaged well.”

Helpful Report

Posted 5 years ago

“Great quality and fast delivery, very happy with my linen. Thanks to the team.”

Helpful Report

Posted 5 years ago

“I've purchased a lovely duvet set and sheets form Secret Linen,the quality is really good and the service was excellent, I would definitely use them again.”

Helpful Report

Posted 5 years ago

“Excellent prompt service Quality of bed linen superb Tempted to order another set”

Helpful Report

Posted 5 years ago

“Absolutely delighted with all my new linen , excellent range of pretty colours .”

Helpful Report

Posted 5 years ago

“Hi, bit skimpy on the filling for the duvet. Not sure I'm happy with this. If you hold it up to daylight you can see some pockets have barely a small handful of filling.”

Helpful Report

Posted 5 years ago

“My new bedlinen arrived quickly, just as described on the website and lovely to sleep in - thank you!”

Helpful Report

Posted 5 years ago

“Really pleased with the quality of the linen. We have now bought on two occasions.....only downside of being handmade is the time it takes but the best things come to those who wait!”

Helpful Report

Posted 5 years ago

“We loved the online experience, from selecting which fabric and thread count to payment everything was as silky smooth as the sheets themselves. When they arrived (incredibly promptly) we were delighted by the presentation in the stamped envelope to the hand tied ribbon and printed newspaper to accompany our tea for a Sunday morning R&R. Well done ladies, the sheets are a stunning result.. and we’ve slept soundly ever since!”

Helpful Report

Posted 5 years ago

“Speedy delivery, environmentally friendly packaging and the wrapping was lovely and the products are very soft and well made. Love my new duvet set, so much so my son has ordered some too and he loves it also. Really recommend these products and this company.”

Helpful Report

Posted 5 years ago

“i have written a review on the website when I received them but love the quality of the product”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews