Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality and efficient service.”

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Posted 5 years ago

“I bought the super king white seersucker duvet cover. I’m very very pleased with it. Very good quality and light for summertime. Very quick and efficient service. Beautifully packaged with care and thought. Gives you the impression these girls love what they are doing. I’ve already been back to buy the same duvet cover for a gift. Thank you girls”

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Posted 5 years ago

“Products of exemplary quality and service to match!”

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Posted 5 years ago

“The quality of your products are wonderful and I really wanted to put that you are Excellent BUT I still haven’t had my refund for the curtains. I have emailed you and left a message on your answer machine, with no response from yourselves. I want to say that I’m going to order bedlinen and curtains when we move but if I don’t get my refund shortly, I sadly won’t be doing that. Thank you Mandy Hill”

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Posted 5 years ago

“Lovely product, (linen) quick shipping. Fast customer responses”

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Posted 5 years ago

“Very good quality and quick service”

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Posted 5 years ago

“Really good quality and good range of colours and simple designs”

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Posted 5 years ago

“Good service initially and very helpful, sadly the delivery company DPD let this company down badly I had to wait nearly 5 days for them to finally find out where DPD dumped the parcel. This is the second time I have had problems with DPD, I even told Secret Linen there would be a problem delivering my order if they used DPD and sure enough there was a big problem. Second point I added items to my basket on the Secret Linen website but every time you log out your basket is emptied, really annoying, have they learnt nothing from Amazon no wonder Amazon are putting all tases companies out of business.”

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Posted 5 years ago

“Arrived quicker than anticipated. Beautiful packaging with a teapigs goodie to try. The duvet cover and pillow case is beautifully made The fabric is beautiful soft and so far has washed brilliantly.”

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Posted 5 years ago

“Wonderful products!”

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Posted 5 years ago

“Good quality. Very happy”

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Posted 5 years ago

“Delivery times not quoted when you order did not expect to have to wait 3 weeks. Only confirmed after payment has been made. Throw delivered is different colour to that shown on the website. Linen bedding very good.”

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Posted 5 years ago

Hello Colin Thank you so much for taking the time to review your recent order with us and taking the time to chat with me. We are so very sorry to hear that the Sintra was not quite right for you - i will have the returns label sent across to you. All of our Bedding items will take around 3 weeks to get to you as these are made to order just for your bed. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“My ticking linen arrived promptly and immaculately packed. I love the soft feel of the fabric.”

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Posted 5 years ago

“Loved my Beautiful bed linen and very soft brushed cotton duvet and pillowslips. Thankyou”

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Posted 5 years ago

“Excellent product of highest quality. Quick delivery. Extremely professional company.”

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Posted 5 years ago

“Beautiful well-made bedlinen and curtains, Incredibly fast delivery even under lockdown!”

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Posted 5 years ago

“My first experience shopping with the SLS, loved the choices, colours and fabrics. The shopping was fun and I am delighted with the service I received and the quality items that now adorn my bed. Ink blue pillowcases were a rare find and I love them. Thanks”

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Posted 5 years ago

“Beautiful curtains x”

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Posted 5 years ago

“Beautiful soft material and looks great!”

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Posted 5 years ago

“Excellent service and fabulous products which are exactly as described. Diana”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews