Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality. Fast delivery. Love it. Will definitely shop with you again”

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Posted 6 years ago

“Fantastic service and beautiful packaging it arrived in.”

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Posted 6 years ago

“Love this company. The quality of their bedding is amazing.”

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Posted 6 years ago

“The duvets and mattress toppers are amazing”

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Posted 6 years ago

“Fabulous products! Fabulous service! Fabulous packaging! Fabulous tea pigs! Love love love it! I’m a customer for life!”

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Posted 6 years ago

“Wonderful service, and beautiful items lovingly packaged in more recyclable material than most. The free tea is also divine! 😋”

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Posted 6 years ago

“Pillow is as good as hoped, it’s lovely. Nicely packaged. Very good price. Thanks very much. Rich.”

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Posted 6 years ago

“Towels excellent!”

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Posted 6 years ago

“Great customer service. Helpful advice, promo efficient response”

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Posted 6 years ago

“Shipping efficient, pleased with the linen.”

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Posted 6 years ago

“Fabulous products especially the bed topper Definitely recommend this company.”

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Posted 6 years ago

“Linen bed linen is beautiful quality. Items arrive quickly though I think it would do us all good not to have everything instantly, but for those who need things straightaway, service is excellent. Communication is good, kept up to date with delivery date and time. Recyclable paper packaging fantastic and I like the little paper bag with invoice.”

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Posted 6 years ago

“So happy with my curtains! Lovely shopping experience from start to finish - you can feel the love and care put into the business.”

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Posted 6 years ago

“Good service. Not used the quilt yet as it's only a 4.5 tog but it seems to be of good quality.”

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Posted 6 years ago

“Amazing quality products and even better customer service - what a complete treat all round.”

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Posted 6 years ago

“Just purchased 100% white linen for the first time , had the best nights sleep for a long time . X”

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Posted 6 years ago

“Was surprised not to receive matching pillow cases !!”

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Posted 6 years ago

Hello Ben Thank you for taking the time to review your latest order with us here at Secret Linen Store. All of our bed linen is sold separately so you can choose to mix and match patterns and sizes as you wish and pop as many as you need into your basket. We will be in touch to chat this through further and get your bed looking the best it can be. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 6 years ago

“Excellent customer service and great quality products”

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Posted 6 years ago

“Such a helpful, friendly company and great products, I was sad to return goods this time but the colour just didn’t work in the room, a real shame.”

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Posted 6 years ago

“Lovely duck egg duvet cover, amazing customer service, love the bed spread newsletter too ! Overall excellent 😁”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews