Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent- highly recommend”

Helpful Report

Posted 6 years ago

“The quality of the quilt cover pillowcases and throw was excellent. The delivery was prompt and quick. I was contacted by phone when a product was not in stock. I returned a product which I changed because I was undecided and I was given an immediate refund. I will certainly be purchasing again for another bedroom. thank you for excellent service and a quality product”

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Posted 6 years ago

“Great quality, service and packaging.”

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Posted 6 years ago

“Your service, as always, is excellent. I recently bought towels from you and do have comments on these. Their appearance, colour, texture and drying quality are all good. However I am disappointed that a number of loose threads have appeared after only one washing. I have had to cut these off to restore appearance, but fear this may have weakened the fabric.”

Helpful Report

Posted 6 years ago

Good Morning Kathleen Thank you so much for taking the time to review your latest order with us. We are so very sorry to hear that one of your hand towels is not showing its best side, please forgive us. We will be in touch with you to get this sorted for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 6 years ago

“Found in a pub in Devon comfy bed and great sheets and duvet cover!”

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Posted 6 years ago

“Beautiful products and excellent customer service 👍👍”

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Posted 6 years ago

“I truly can't fault both service and the linen sheets and pillowcases that I now have. Having bought the green linen I went on to buy the mustard which is splendid with my William Morris Strawberry thief duvet in Crimson. Thank you so much and look forward to ordering again at some point.”

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Posted 6 years ago

“Lovely throw, great service, quick delivery”

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Posted 6 years ago

“Excellent Customer Service and very prompt delivery.”

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Posted 6 years ago

“I am loving the feel of our linen bedding. The combination of roughness and softness together with a distinctive smell of fresh linen makes bedtime even more appealing.”

Helpful Report

Posted 6 years ago

“I am loving the feel of our linen bedding. The combination of roughness and softness together with a distinctive smell of fresh linen makes bedtime even more appealing.”

Helpful Report

Posted 6 years ago

“I am loving the feel of our linen bedding. The combination of roughness and softness together with a distinctive smell of fresh linen makes bedtime even more appealing.”

Helpful Report

Posted 6 years ago

“Very impressed with your service, delivery and I am so pleased with the linen bedding I purchased it is perfect will definitely be getting another set as soon as I can. Oh and thank you for the sleepy tea bag that was really kind.”

Helpful Report

Posted 6 years ago

“Quick delivery, quality goods, extremely well packaged”

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Posted 6 years ago

“Items arrived within 24 hours, well packaged and exactly as described. A free tea sample was also appreciated!”

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Posted 6 years ago

“Always great quality products that look and feel amazing”

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Posted 6 years ago

“I am thrilled with duvet cover, fitted sheet and pillow cases I bought for my teenage daughter’s bed. The colour is perfect but it’s the softness we love most of all - beautiful! It all came thoughtfully packaged like a gift. I recommend Secret Linin Store wholeheartedly. Alison”

Helpful Report

Posted 6 years ago

“excellent quality bed linen, delivered within a couple of days.”

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Posted 6 years ago

“Lovely duvet cover and came packaged well”

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Posted 6 years ago

“Love my 100% linen sheet. Saving my pennies for more.”

Helpful Report

Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews