Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love all products... Very good quality too”

Helpful Report

Posted 6 years ago

“I love the linen bed linen collections! They look so beautiful and they feel soooo comfortable - I have a vintage rose and an olive green set :) I ordered from abroad and got my parcels very fast- and they were lovely packed. Great service and great product. Thank you!!!!”

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Posted 6 years ago

“I initially bought a loop top curtain in pebble grey. It's was perfect; so decided to go for the same look in another bedroom. I couldn't find what I needed, so started an online chat with Jodie. She listened to what I needed and came up with an amazing solution. Only someone with incredible customers service skills and an excellent knowledge of each and every product could have been so creative. Honestly, you saved the day, made a further sale, and gained a customer for life. Can't recommend enough!”

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Posted 6 years ago

“Superb customer service and even better beautiful products”

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Posted 6 years ago

“I’ve been a customer for a few years and have loved everything I’ve bought. Thanks 😊”

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Posted 6 years ago

“Wonderful customer service and the products I purchased are superb. My made up bed makes me smile when I walk in the room ❤️❤️”

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Posted 6 years ago

“I was a little nervous spending a large sum with you as I was a new customer but alas I am absolutely delighted. Your bedding is simply gorgeous. The colours, the texture to the linen is perfect. I’ve bought lots of linen over the years from an array of suppliers and stores . Yours is the best. I intend to top up the coffers and I will be back for more!!”

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Posted 6 years ago

“great quality, colours, fast delivery. Very pleased”

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Posted 6 years ago

“Been wanting linen bedding for ages and bought a full set from Secret Linen Store and it is so worth it. Love love love getting into bed and waking up in these sheets will never go back to anything else. Lovely colour, lovely quality, arrived super quick. Have since bought a quilt which was just as lovely and arrived quickly - thoroughly recommend”

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Posted 6 years ago

“excellent product at very competitive prices. I have returned several times to order from you”

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Posted 6 years ago

“Lovely products, and warm and sensitive service.”

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Posted 6 years ago

“Everything I have bought has been the best quality, beautifully packaged, wouldn’t go any where else”

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Posted 6 years ago

“Lovely products, great customer service. A lot harder to get out of bed now, though!”

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Posted 6 years ago

“Beautiful items - and good comms too! I was advised part of my order wouldn't arrive for a few days and asked if that was OK! Can thoroughly recommend.”

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Posted 6 years ago

“Products are great - lovely and soft, hood quality - worth the bit of extra cost albeit I still couldn’t justify £85 for a throw!”

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Posted 6 years ago

“Great quality. Prompt service delivered when expected”

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Posted 6 years ago

“Could not have been better x”

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Posted 6 years ago

“Great to be able to buy a fitted linen sheet. Customer service was very good when the colour did not suit”

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Posted 6 years ago

“Love my new sheets !”

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Posted 6 years ago

“Love Secret Linen!!”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews