Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy! Quick service. Love my sheets! Super soft. Ordered the wrong size but sent an email and these guys sorted it straight away! Will use again.”

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Posted 6 years ago

“Thrilled with the service. You responded satisfactorily to my email within 24 hours. I then made a purchase which arrived quickly and beautifully packaged taking account of the need to avoid plastic. Super service.”

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Posted 6 years ago

“So happy with my new bed linen from the Secret Linen Store. Beautifully packaged, beautiful quality. Just great. And fabulous customer service too. Highly recommend!”

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Posted 6 years ago

“Ordered a linen duvet cover, but accidentally the wrong size pillowcases. So easy to sort...... I just dropped off the wrong pillowcases to my local DPD pick up for free and reordered the correct pillowcases that arrived the next day! Refund was imminent after Secret Linen had received the wrong pillowcases! I will be buying more!!!!”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Beautiful quality linens, easy to order with prompt delivery...have used the company a few times now and would always go back.”

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Posted 6 years ago

“Items were exactly as described. Brilliant quality and great prices. Will definitely be buying from here again”

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Posted 6 years ago

“Bedding arrived promptly. Product looks good and helps provide a comfortable nights sleep.”

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Posted 6 years ago

“Lovely fit to bed comfortable not too heavy expected softer feel nice weight”

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Posted 6 years ago

“Really pleased with the quality of the bedding - just a described I will definitely be using this company again as the offer a more unusual range to most main stream stores.”

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Posted 6 years ago

“Wonderful”

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Posted 6 years ago

“A small but really good range of bedding which is super good quality. The soft feel once ironed is wonderful. I dont think we will ever shop elsewhere for bedlinnen now. Sue”

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Posted 6 years ago

“Just an all round feel good business. Lovely products and great service (and a delicious Tea Pigs treat with my order!!)”

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Posted 6 years ago

“Pleased++ Colour as shown in your brochure, so that was a big plus. Delivery very quick. Would certainly want to iron the top edge- there is a fine line between relaxed elegance and scruffy! What a lot of fluff comes off these sheets in the tumble drier.”

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Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

“There is such a lovely selection at secret linen store – and I was hard put to narrow my choices down! However, what I did receive was of great quality lovely soft cotton sheets hi threads et cetera. I will definitely return – especially at sale times!”

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Posted 6 years ago

“Lovely linen sheets, lovely colour and good quality”

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Posted 6 years ago

“Beautiful Antique White flat sheet (600 thread count) looks great folded over my mink coloured duvet cover (although duvet cover not Secret Linen). Great shade of colour, slightly silver ish and excellent quality. Looks even better with the pink/blush knitted cushions. The hand towel and bath mat perfect for my bathroom. I thought the French Blue an excellent colour somewhere between dark grey and blue. I also liked that the hand towel was not too thick as it hangs nicely on the metal silver loop and the contrast between the silver metal and the greyish, bluey colour is rather striking. Secret Linen are fast becoming a favourite of mine as their items are really stylish if you take the time to choose matching colours and tones well. Always packed beautifully. This was one of the best purchases I've made and I'm very choosey!”

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Posted 6 years ago

“Amazing bedspreads that come with a free cup of tea and a newspaper. What more could you want!”

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Posted 6 years ago

“Lovely quality curtains and bedding. Speedy delivery. Packaged with a personal touch. Couldn’t be happier with my items. Thank you.”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews