Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous linen, promptly delivered. Absolutely loving my soft, yellow, linen bedlinen, very cheering in this challenging weather! Will be buying more in the long run.”

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Posted 6 years ago

“Lovely quality linen, will definitely purchase again. Holds up better than my Zara linen, and feels much more luxurious.”

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Posted 6 years ago

“Easy to order and fast delivery!”

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Posted 6 years ago

“Excellent service and quality of the bed linen. Will definitely be getting more.”

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Posted 6 years ago

“Great end to end service - everything quickly distributed and attention to detail in the packing/environmental awareness was excellent. Product quality wonderful and great value. Thanks”

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Posted 6 years ago

“Brilliant service.”

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Posted 6 years ago

“The white striped hotel duvet I ordered was excellent quality and good value for money I also phoned to complain about a fitted sheet which had become bobbly. The assistant offered me a replacement and even managed to get it delivered with my order. Very helpful and no quibble whatsoever This is my third time of buying from Secret Linen Store”

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Posted 6 years ago

“I ordered a linen duvet cover but the colour was just not right for the room. The customer service team was impeccable, the replacement cover received quickly, and is just beautiful. So very pleased with Secret Linen store.”

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Posted 6 years ago

“Excellent service. Great products. Prompt, timed, delivery”

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Posted 6 years ago

“Never spent so much on bedding in my life! But worth it, wonderful to sleep in, helps with the hot flushes no end. Have two sets now and am very, very pleased with them.”

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Posted 6 years ago

“Gorgeous linen bedding, delightfully packed. Excellent service.”

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Posted 6 years ago

“Love my pillows, pillow protectors and French ticking cases. But I also love how you package things - so pretty! And I appreciate the teabag included with the order. The products are very good, of course, but I really appreciate the little touches that make it personal.”

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Posted 6 years ago

“Lovely towels thats why I ordered more, and just love the way everything is packaged, well done!”

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Posted 6 years ago

“Timeless, everlasting bed linen. I’ll never buy anything else, ever again”

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Posted 6 years ago

“Super quality, great service. This is the only place that I now buy bed linen from.”

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Posted 6 years ago

“Excellent products and service.”

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Posted 6 years ago

“Excellent service, quality sheets.”

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Posted 6 years ago

“The natural linen bed linen is absolutely gorgeous. And such a lovely company too. Very helpful and personal. I highly recommend them!”

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Posted 6 years ago

“I made a purchase of two pillow cases and a sheet during the sale as a treat for myself, as I am a pensioner. The bedding when it arrived looked lovely and I very much liked the pebble grey. Unfortunately, I had ordered a fitted sheet, rather than the flat one I had wanted to fit my unusually sized bed. Secret linen store offered to exchange, but at full price, as the sale was now over. I kept the sheet and will now always be slightly disappointed as it does not fit properly. Had the SLS been a little kinder and more accommodating I would have had a better shopping experience and probably become a regular customer.”

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Posted 6 years ago

“Great products. Fast delivery.”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews