Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with the basic linens I bought, good quality very soft. I think the selection and prices is really good, nice simple clean design. I was really pleased to see the eco-friendly packaging- well done for that! My only qualm is that I wish the white linen was a little more opaque- maybe I need a different thread count?”

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Posted 5 years ago

“Brilliant service, lovely product”

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Posted 5 years ago

“Excellent service. Great to deal with a small UK business that are obviously keen to provide a good service. Excellent products too!”

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Posted 5 years ago

“High quality bed linen with a bottom sheet that actually fits my big mattress! Very pleased with colour and feel.”

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Posted 5 years ago

“The new bedding from Secret Linen Store is a game changer! Neither of us want to get up in the morning anymore. Really beautiful quality and very efficient service. Definitely going to invest in a second set!”

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Posted 5 years ago

“Tasteful, beautiful quality linens”

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Posted 5 years ago

“Excellent quality and design and great value for money. thank you”

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Posted 5 years ago

“Amazing responsive, friendly and helpful service, thank you! We’re very pleased with our washed percale sheets.”

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Posted 5 years ago

“Amazing responsive, friendly and helpful service, thank you! We’re very pleased with our washed percale sheets.”

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Posted 5 years ago

“I am very pleased with the linen valance that I bought from Secret Linen Store, the quality is excellent for the cost.”

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Posted 5 years ago

“Superb weight and quality for speedy laundering. Perfect.”

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Posted 5 years ago

“The curtains were too short but your follow up excellent”

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Posted 5 years ago

“Lovely curtains will be ordering another pair for the other bedroom. Reallly great company to deal with!!”

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Posted 5 years ago

“Great service,lovely products.”

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Posted 5 years ago

“Comfort and fabulous colours”

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Posted 5 years ago

“This was my first purchase from Secret Linen Store and I will order from them again. I ordered a super king linen duvet and pillow cases. They are beautiful. I also had a few questions before ordering and the online web chat was very helpful.”

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Posted 5 years ago

“I bought two sets of pillow shams and duvet covers. A bit more expensive than I usually pay but I did receive a discount on both sets. They are a bit different from the norm, good quality and easy to wash, alight iron is all they need so another bonus.”

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Posted 5 years ago

“Beautiful soft heavy weight linen, in the most glorious golden yellow”

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Posted 5 years ago

“I don’t usually shop on line for things as personal as bedding but I have to say the quality of the bedding I purchased was excellent. They were super easy to iron (little more effort after an emergency tumble drying session) but only a little. The duvet cover and pillows look great and even better you can switch them over and still have a lovely pattern. The website is easy to use and delivery was fast too. All in all a great service and product selection. (Just wished I had ordered the correct size sheet, luckily too big rather than small so still usable - my fault entirely so didn’t try for a swap). Thanks Molly and Harriet. You were a great find.”

Secret Linen Store 5 star review on 30th November 2020

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Posted 5 years ago

“No complaints, love the bedding”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews