Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The thoughtful attention to detail on the presentation of the product was a lovely touch. Sadly I thought there was too much unnecessary plastic. I was also disappointed that the buttons on the Bottoms of the duvet were advertised on the website as wooden, but were in fact plastic on arrival. The service was quick and the prices in line with similar products from other companies.”

Helpful Report

Posted 5 years ago

“Good service. Good quality would like more choice of patterns”

Helpful Report

Posted 5 years ago

“Love your linen, soft to touch, easy to wash, great to iron”

Helpful Report

Posted 5 years ago

“Easy online ordering and quick delivery - well done Secret Linen”

Helpful Report

Posted 5 years ago

“My second purchase from Molly and Harriet and I have been pleased with both. The fabrics are soft and lovely to feel and don't need much ironing. I had to return some things as they weren't suitable and it was made very easy and refunded straight away.”

Helpful Report

Posted 5 years ago

“I highly recommend the Secret Linen Store, I will only buy from them from now on. Great quality and range of products , excellent customer service, Quick delivery and incredibly reasonably priced. Top!”

Helpful Report

Posted 5 years ago

“I ordered a mattress topper. It took a few weeks to arrive due to C-19 but I was fully informed of this beforehand and updated at intervals. Excellent service and the topper is life changing. Both my husband and I are sleeping SO much better. Many thanks.”

Helpful Report

Posted 5 years ago

“I have always used Crisp cotton bedding in the past. So after reading reviews of how good Linen bedding is I thought I would give it a try and I will never go back to cotton. Linen is so comfortable to sleep on I just need to save for another set.”

Helpful Report

Posted 5 years ago

“Loved the duvet colour exactly what is said on the tin ! Also really loved the eco friendly packaging and the surprise gift ! A very eco friendly Company with an excellent customer friendly approach. Many thanks”

Helpful Report

Posted 5 years ago

“Beautiful bed linen, so soft, a doddle to iron ( if that’s your thing) and my Husband even commented how lovely it is! Won’t be buying from anywhere else from now on!”

Helpful Report

Posted 5 years ago

“Beautiful quality and well made. Packing lovely too - top quality. Made you feel special receiving it in the post”

Helpful Report

Posted 5 years ago

“The best online shopping experience ever! Top-notch marketing and packaging; beautiful product; great story about two sisters. I will gladly recommend this company to all my friends.”

Helpful Report

Posted 5 years ago

“Great products.”

Helpful Report

Posted 5 years ago

“Very very good quality item thank you 🙏 feeling a valued customer”

Helpful Report

Posted 5 years ago

“Absolutely in love with my new bedding! It’s luxurious and so soft. Definitely will keep coming back for more 😍”

Helpful Report

Posted 5 years ago

“Delivery time a little long”

Helpful Report

Posted 5 years ago

Hello Thank you so much for taking the time to review your recent order with us. We are so very sorry for the long wait - all of our Bedding items (Pillows, Duvets and Toppers) are made to order in our lovely factory in Scotland. With these particular items made just for you this will take a little longer than normal to make your bed time perfect. Kind and Comfy Regards Jodie

Posted 5 years ago

“I wish I’d found this store earlier... my new bed linen is so wonderful to sleep in, really great quality and beautiful colour palettes. I’m already on my second order to fit out my daughters bed as I’m so pleased with mine. Would thoroughly recommend.”

Helpful Report

Posted 5 years ago

“Bought some pillowcases from you. Very pleased with them they are comfortable and washed well and ironed easily. Would not hesitate to buy from you again”

Helpful Report

Posted 5 years ago

“Good quality. Lovely soft towels. And the packaging is gorgeous.”

Helpful Report

Posted 5 years ago

“My gorgeous pink linen curtains arrived, beautifully packaged. They hang perfectly and catch the light beautifully. They are just right for my windows that already have a roller blind. Would need something thicker or lined if wanting to keep in warmth/keep out light, but just right to make a window beautiful but unfussy. Thankyou secret linen store”

Secret Linen Store 5 star review on 15th October 2020

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews