Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased bed linen, both cotton and linen and also towels. Everything has been of excellent quality, the colour range is more unusual than any department store brands. The towels are gorgeous, and everything is beautifully wrapped.”

Helpful Report

Posted 5 years ago

“Brilliant customer service very helpful. The linen is great quality and beautiful colours, I would definitely buy from the Secret Linen Store again.”

Helpful Report

Posted 5 years ago

“Lovely well presented parcel. Excellent quality worth paying extra for a great product. A nice classy look”

Helpful Report

Posted 5 years ago

“I couldn’t be happier with the service and quality of bedding from the Secret Linen store. Their website is easy to navigate and delivery was quick. The gorgeous linen bedding I purchased came beautifully and thoughtfully packed with not too much plastic packaging. I wasn’t sure if I would like the feel of thee linen but I have to say, I absolutely love it. It’s warm and cosy without being heavy and bulky. At the same time it’s light and cool when it needs to be! Basically it’s magic!!”

Helpful Report

Posted 5 years ago

“Beautiful linen . Lovely and soft”

Helpful Report

Posted 5 years ago

“Very easy shopping with the Secret Linen Store and absolutely delighted with the linen sheet I bought.”

Helpful Report

Posted 5 years ago

“Quality is always excellent and service too. Bit expensive but worth it”

Helpful Report

Posted 5 years ago

“Sumptuous bedding and wonderful customer service. When I had an issue with my items the team went above and beyond to make sure everything was satisfactory. My 100% linen bedding set was so comfortable that I ordered a second one, and will likely order some for our guest room. Would recommend to anyone looking for linen bedding.”

Helpful Report

Posted 5 years ago

“I loved my purchase from the secret linen store, my duvet and pillow covers are lovely and feel very soft. I also was impressed by the speed of delivery and the thoughtful way the package was wrapped.”

Helpful Report

Posted 5 years ago

“Beautifully soft.Lovelyqualityandlovedthepackagingtoo.”

Helpful Report

Posted 5 years ago

“Easy to use website, lovely products, pretty quick delivery. Happy to use again.”

Helpful Report

Posted 5 years ago

“I love, love, love my secret linen bedding! I bought two sets the same so I’m never without it 🥰🥰🥰”

Secret Linen Store 5 star review on 20th October 2020

Helpful Report

Posted 5 years ago

“Came across the store in a google search and so glad I did. Have purchased from the store twice already. Excellent quality items, quick delivery and easy check out.”

Helpful Report

Posted 5 years ago

“Great service, quick delivery and a brilliant eco ethos. Will be ordering again very soon. Thanks Rich”

Helpful Report

Posted 5 years ago

“Very helpful on phone & samples received quickly. However the loop top curtains are not the easiest to open/close even on a Perspex pole.”

Helpful Report

Posted 5 years ago

“Beautiful look and feel to all products”

Helpful Report

Posted 5 years ago

“Always excited to receive my order, just know it will look and feel delicious! My indulgent treat to myself.”

Helpful Report

Posted 5 years ago

“Well, I decided that it was time for flannelette sheets. Guess who has had to put on those lovely white sheets back on. I cannot fault them and keep me cool and I shall be certainly acquiring a couple of throws for the winter.”

Helpful Report

Posted 5 years ago

“I ordered 4 large pillow cases as I have found these hard to locate elsewhere. I am very happy with the pillow cases they are well made and quality fabric. I love the ethos of Secret Linen Store, the package arrived as promised, wrapped so beautifully with a large ribbon keeping the items well presented. Not only did you include your own newspaper, giving all the information required on the range on sale and how to look after it, there was a tea bags to have a cuppa whilst you read the paper. Excellent service, excellent products, excellent company. Will buy more and definitely recommend you.”

Helpful Report

Posted 5 years ago

“Beautiful product, recommended to me me excellent!👍🏻”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews