Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow - what a find! So so happy with everything from the service, delivery and packaging to the fantastic product. I bought the soft ‘denim’ curtains and they are just perfect - light and airy but without the creasing of linen. 100% recommended”

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Posted 5 years ago

“Fantastic, best online shopping experience ever. The quality of the pillowcase I bought was so good, much better than the equivalent in John Lewis actually, and they sent me a very posh tea bag and an interesting newspaper and it was all in such lovely packaging! Would definitely shop there again!”

Secret Linen Store 5 star review on 26th October 2020

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Posted 5 years ago

“I am so pleased I found you!! Your products are an amazing quality and really made well. When I need to order any new bedlinen I will certainly return to order from you.”

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Posted 5 years ago

“My new pillowcases and duvet cover are beautifully soft. The person I spoke to on the phone before ordering was also very helpful.”

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Posted 5 years ago

“Due to circumstances the delivery took a while... This meant I had to buy my second set of linen elsewhere. I wish I hadn't, Secret Linen Store's fabric is wonderful to sleep in. Well worth every penny and I'm very happy 😊”

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Posted 5 years ago

“lovely quality linen bedding. on second purchase had to wait a bit for item to come back into stock”

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Posted 5 years ago

“My bedroom looks amazing with my new bedding and throws the fabric is beautiful to look at and sleep in the colors are just perfect delivery is amazing packaging is with style as well my only regret is I didn’t fine you sooner next few months going to decorate our guest room will be on line to be inspired by you thank you for your wonderful service Olwen”

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Posted 5 years ago

“I’d read about how lovely linen bedding is..but still had no idea how blown away I would actually be! After one night in the new bedding, I was a total convert. It hadn’t felt as silky smooth as my old bedding when I first got into bed but what an absolute revelation! I genuinely am bowled over by how lovely it is. Even my husband remarked that he couldn’t believe bedding could be so much better than what we had before. Literal game changer...now what colour can I order next?! Superb, fast service and packaged beautifully too. 👏🏼👏🏼👏🏼”

Secret Linen Store 5 star review on 23rd October 2020

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Posted 5 years ago

“The duvet cover I received was perfect, soft and colour as described on the website. It arrived quickly and I would not hesitate to purchase from you again.”

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Posted 5 years ago

“Quality I can rely upon. I've bought from other places, but have ended up coming back to the Secret Linen store -you get what you pay for - and this well made (I love the French seams!) , deep sheets and good thread count. I really appreciate the clear labelling of the size - means I can check I've got the correct sheet without having to put my glasses on! I' feel I can depend upon getting good stuff when I buy from you.”

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Posted 5 years ago

“I absolutely love my new Pure linen bed linen. I had no idEa how wonderful it is to sleep on and under! Thank you Secret Linen Store”

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Posted 5 years ago

“Linen seems good quality and is soft to the skin.”

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Posted 5 years ago

“I was as so excited when I discovered this web site That I ran across the street to tell my neighbour - apparently an existing customer then I told my hairdresser, Who fell in love with one of the fancy stripy duvets lol Secrets Out!! Fantastic products , most charming packaging !! Will continue to shoot my big mouth off about!! Well done Ladies”

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Posted 5 years ago

“Hello, The delivery time was reasonable, the packaging was satisfactory. The item was a plain single linen fitted sheet, made in Portugal,the material feels strong but not rough. Its natural colour appears to be light brown,and it fits easily over a 4 inch foam mattress, with a good overlap. l did not wash it before first use,which has not caused any problems. lt is a bit baggy,which l think is better than being a tight fit,and also allows for shrinkage. Geoff.”

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Posted 5 years ago

“Beautiful product Excellent service”

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Posted 5 years ago

“Service and product were both excellent. I received a rapid and helpful response to a query that I submitted prior to ordering. I was happy with the delivery time and the duvet cover and pillow slips are gorgeous. I am sure that I will be placing more orders in the future. Thank you.”

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Posted 5 years ago

“Wonderful bed linens and great shopping experience! Dealing with Secret Linen Store couldn’t have been easier. Their all linen offerings are really sumptuous and reasonably priced for the quality. I bought bed linens for my niece to return to uni with - she loves them! I was particularly impressed with Secret Linen’s linen care instructions too!”

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Posted 5 years ago

“Easy to shop, quick on delivery and long return policy.”

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Posted 5 years ago

“Excellent linens and great service.”

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Posted 5 years ago

“Excellent quality curtains, true to colour on website, arrived sooner than expected, beautifully packaged. Would definitely recommend.”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews