Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from the Secret Linen Store. This was the second brushed cotton duvet set we’ve ordered. They are really cosy - would definitely recommend.”

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Posted 5 years ago

“The material isn’t the best creases for fun”

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Posted 5 years ago

Good Morning Alexandra Thank you so much for taking the time to review your recent order with us. Our Washed Cotton will get softer with snoozing and washing. Drying as flat as you can either on the line or over a cloth horse will help with making your bed perfect, and a little fabric conditioner added to wash will also help soften up the linen.

Posted 5 years ago

“Absolutely LOVE Secret Linen. This was my first order and will definitely be ordering again. Wonderful website, great product range, FANTASTIC product quality ... and my favourite of all - manufactured in Europe”

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Posted 5 years ago

“Feel luxurious and give you an excellent night sleep. King size duvet cover much bigger than our king size duvet but can live with that.”

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Posted 5 years ago

“Faultless service and a great product”

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Posted 5 years ago

“Really pleased with the product, and delivered in a timely manner. Will probably be back to shop again.”

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Posted 5 years ago

“I've gotten linen bedding from Secret Linen Store twice. It's beautiful rustique and heavy, justl like it's meant to be. The wrapping is a little treat all by itself, so it will be great for a gift. The linen bedding is quite pricy, almost an actual investment. But you won't find this uqality cheaper anywhere else - I did the research. Keep that linen coming, Harriet and Molly!”

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Posted 5 years ago

“Really pleased with my linen bed linen - really comfy to sleep under, lovely colour, good quality and good value for money. Depth of sheet sufficient for mattress and mattress topper.”

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Posted 5 years ago

“I have purchased many things from SL, ranging from bed linens to throws and cushions, all are lovely quality and I have received great customer service.”

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Posted 5 years ago

“Lovely quality and beautifully packaged as always. Great sale price too. :)”

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Posted 5 years ago

“Easy care linen bedding transformed our sleep experience. We have tried to analyse why and can’t come up with a logical answer but the truth is the bedding , duvet covers, sheets and pillow cases, is much more comfortable than our pure cotton bedding. We do have a more satisfying night’s sleep.”

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Posted 5 years ago

“From the initial order through to the delivery and the bedding now in place. Perfect.”

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Posted 5 years ago

“Great service from easy to use website. Linen arrived beautifully packaged and very promptly The bed linen is lovely, soft, luxurious feeling and washes and irons beautifully, though even if you didn't want to iron it it would look fabulous thank you. I will be back”

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Posted 5 years ago

“Fabulous quality. Always washes so well and keeps looking as good as new.”

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Posted 5 years ago

“Always a good experience and happy with my purchase. R”

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Posted 5 years ago

“Excellent website, such a delight to look through a website that is so well curated. So pleased with the bedding, it was a present for my Mother and she is really satisfied with it.”

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Posted 5 years ago

“The tiny stripe bedding seems a very nice material, midway between summer and winter feel to it. We have a deep mattress but even so the fitted sheet seemed rather loose, however after first wash it appears to have shrunk slightly and is now a better fit. Ordering was easy and delivery was prompt.”

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Posted 5 years ago

“I have been really pleased with all the new bed linen. On sleeping in the guest bed, my daughter and son-in-law were threatening to smuggle all the bedding home with them! I have only given 4 stars as I wish there was a bit more choice with flat sheets and different styles of pillowcases in the different colours etc. I like being being able to mix and match but was limited within my colour scheme with the choice of styles. Personal service and help was excellent so thank you. I may even be brave and try some linen pillowcases for a start! Every morning I wake up feeling that I have been pampered with beautiful linen - very difficult to get out of bed!”

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Posted 5 years ago

“Beautiful curtains, beautiful quality. Love them. Thank you”

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Posted 5 years ago

“Outstanding customer service and top-quality sheets, hugely impressed!”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews