Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the duvet cover - amazingly soft”

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Posted 5 years ago

“Extremely happy with our King size Linen Duvet Cover and pillowcases. Both have washed beautifully. Excellent company to buy from, worth the money for this little bundle of bed time luxury. Thank you!”

Secret Linen Store 5 star review on 30th October 2020

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Posted 5 years ago

“This item arrived the very next morning, well packaged with care and attention to detail. The waffle blankets outreaches my expectations. I will most certainly be going back to Secret Linen Store for all my future purchases.”

Secret Linen Store 5 star review on 29th October 2020

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Posted 5 years ago

“Wonderful linen bedding great quality have shopped again with them after first order”

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Posted 5 years ago

“Ordered on October 1st, delivered on October 28th. Of the four items only one was correct, now have to wait in to have the correct items delivered (how can it only take 4 days to get the correct items delivered this time, when it took four weeks initially?) Not a great first experience.”

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Posted 5 years ago

Hello Ken Thank you so much for taking the time to review your order with us. We are so very sorry to hear that a couple of your items are not the ones you ordered, please forgive us. I will be in touch with you soon to make sure that we get this sorted the quickest way we can. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“lovely colour as it shows in pictures.”

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Posted 5 years ago

“Delightful bedding.”

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Posted 5 years ago

“Fast shipping, fast refund, thoughtful packaging and a great product!”

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Posted 5 years ago

“I love Secret Linen Store towels and have them in several different colours. The delivery is also very quick.”

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Posted 5 years ago

“Lovely sheets and fab delivery/return service”

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Posted 5 years ago

“From the very helpful phone call on ordering our goods, and making us feel confident of the product, to the delivery of the goods in 48hrs That is also taking the COVID problem into consideration as well. This is my second order, and have been more than happy with the service and the goods,and will definitely use them again Many thanks secret linen”

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Posted 5 years ago

“Fabulous bed linen that feels sooo good and at a very sensible price . The beautiful presented parcel arrived in 2 days , beautifully presented and. Made me just want more and more.. I had to make one return as I’d ordered incorrectly, this was turned around with great speed and courtesy. I ve re commended you to many friends and will do some more in my Christmas cards !”

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Posted 5 years ago

“We have ordered twice already! We ordered 100% linnen duvet covers, and pillow cases and are delighted with them! There are well made and the fabric is simply lovely! The delivery was quick and items were well packaged. Would recommend to anyone :)”

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Posted 5 years ago

“Amazing customer service and amazing quality.”

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Posted 5 years ago

“Amazing customer service and quality items sold. I’m so pleased with the top quality linen curtains and bedding I’ve bought here. They look timeless. Customer service were excellent, personable, efficient and helpful when I chose the wrong size. They helped make my choice clear and easy when I made a mistake with size. This is my ‘go-to’ place for linen now.”

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Posted 5 years ago

“Love my Secret Linen bedding. It’s beautiful to look at, arrived in a timely fashion and packed with care, and is so gloriously comfortable to sleep in it makes climbing into bed a real joy.”

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Posted 5 years ago

“Speedy delivery with a personal touch”

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Posted 5 years ago

“Lovely linen , great service and beautifully wrapped and packed .”

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Posted 5 years ago

“Prompt delivery, good price and excellent fitted sheets. They are a generous size with elastic all round, much better than the old skimpy ones I had before!”

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Posted 5 years ago

“My bedding from Secret Linen is possibly the prettiest I've ever had! I ordered two sets of sheets, one in natural and one in cream, and they completely transform the room! I also ordered a new duvet and two super-kingsize pillows, and couldn't be happier with them. The 13.5 TOG duvet is very soft and warm, and the pillows are huge and huggable. The only drawback I can think of is that the duvet covers are slightly too large for the duvet despite both being super-kingsize, but I suspect they might shrink with washing — if not, it's an easy fix on the sewing machine! Customer service was also fabulous, and very transparent from start to finish. The little newspapers, packets of tea, and a lovely tote bag made of scrap fabric were the cherry on the cake!”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews