Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my waffle bedspread and cushions. Great quality and quick delivery.”

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Posted 5 years ago

“To fully appreciate you have to have a full set so you are completely surrounded by linen Not too hot not too cold my duvet is also amazing I just want more and curtains”

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Posted 5 years ago

“Quality products at competitive price”

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Posted 5 years ago

“The whole end to end purchasing experience was a joy, from an easy online ordering system followed by quick delivery of beautifully wrapped linen. The attention to detail of the packaging was creative and thoughtful and finally the linen itself is absolutely gorgeous! I’ll be buying from the secret linen store again!”

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Posted 5 years ago

“Excellent 5* service”

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Posted 5 years ago

“Professional, friendly company. Quality of products excellent, so too communication. Love the way the Order note arrives with its own teabag!”

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Posted 5 years ago

“A good experience, good quality product.”

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Posted 5 years ago

“Always amazing linen bedding. And quick service. Wouldn’t buy anywhere else!”

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Posted 5 years ago

“Quick service and I appreciate the rapid return of for goods that were unsuitable! Also sending goods that were missing good customer service”

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Posted 5 years ago

“Absolutely love my new bedding Thankyou. Deliver in no time! Will be buying again, great quality”

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Posted 5 years ago

“I am thrilled with my double duvet cover. It is a lovely adult shade of pink. Most of my Linen comes from Grandmothers’ trousseaux but of course they did not have duvets or duvet covers. I am excited to begin to a new set. The delivery was prompt and trouble free and the packaging exemplary.”

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Posted 5 years ago

“Absolutely brilliant service and wonderful products”

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Posted 5 years ago

“I bought two large square pillow cases from the Secret Linen Store, and they are really lovely. They're made of gorgeous soft cotton and are a generous size. I'll definitely be buying further linen from them when I need some. Also, the ordering process was simple and efficient, and the linen arrived in beautiful packaging. It felt like my birthday!”

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Posted 5 years ago

“Great service and so very pleased with my curtains. They look beautiful. They also came with a wee gift and were exquisitely packaged. Would definitely use this company again.”

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Posted 5 years ago

“Efficient and friendly service”

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Posted 5 years ago

“All in all the experience of using the store online is good, products are easy to find and the website easy to use. The buying experience is very good. The products are nice, we dont think the pure linen duvet covers are going to last that long. We have had two now, and the one that arrived late July is showing signs of becoming stretched and misshapen. We have already seen the fabric is easily caught (we have already had to sew up a hole). So whilst the pure linen is great to sleep under, we are not entirely convinced of its longevity. The pillows we bought are excellent albeit pricey and they took quite a while to arrive.”

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Posted 5 years ago

“The bed linen was good qaulity and washed well”

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Posted 5 years ago

“A throw that actually covers my sofa. Superb.”

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Posted 5 years ago

“Blissful! Beautiful bed linen, and the recycled blanket/throw (a lovely neutral colour for the living room) is surprisingly soft and super cosy, I want another one! I will be back! All nicely packaged and delivery was super quick!”

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Posted 5 years ago

“We ordered a throw and matching cushions for our bed. The perfect finishing touch for our bedroom. Fantastic quality and customer service. We will be ordering from Secret Linen Store again. Highly recommended!”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews