Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sleeping with linen bedclothes is the ultimate luxury in life! Change the colours to suit your mood and bedtime is something to look forward to!”

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Posted 5 years ago

“Very good to deal with, the products are great quality and I love the way they package everything, it feels like a real treat when you get your parcel!”

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Posted 5 years ago

“I am so glad that I have discovered the Secret Linen Store. My shopping experience was excellent from beginning to end and the bed linen I purchased is such amazing quality that I want to buy more!”

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Posted 5 years ago

“Great products & service”

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Posted 5 years ago

“Quality is lovely and iron really well”

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Posted 5 years ago

“Not cheap, but the service was very good and love the packaging and wrapping. Goods were of excellent quality and I love them.”

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Posted 5 years ago

“Recently bought super soft lovely pillow cases. Lovely colors too. The linen duvet covers are great too. Have had them for a while now. Still like new. No iron either, just fold them up when they are dry. Perfect !”

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Posted 5 years ago

“We just bought pillow cases to see what they were like and whether we want to go for a full set. They are lovely, good quality and a fair price. Would love to buy 2 full sets for our bed,”

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Posted 5 years ago

“The duvet covers were of excellent quality and delivered very quickly.”

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Posted 5 years ago

“Beautifully made sheets, sizing label is a great idea, feel lovely to sleep in.”

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Posted 5 years ago

“So glad I found this company; lovely products and fab customer service. Definitely recommend.”

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Posted 5 years ago

“Fabulous. I loved the antique rose colour and feel of pure linen. This completed the atmosphere of my newly decorated “old world” bedroom.”

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Posted 5 years ago

“Wonderful quality and gorgeous colour linen. More please! A pistachio green and a brighter pink would be smashing!”

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Posted 5 years ago

“Super quick delivery and fantastic quality. Love my new bed linen!!”

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Posted 5 years ago

“Beautiful curtains, so pleased with my initial purchase, I made two more for both bedrooms. Fantastic quality. Recommended and they look great up!”

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Posted 5 years ago

“Absolutely gorgeous bedding, just took ages to arrive, which I didn't realise at the time of purchase. I realise now it's because it was made to order but I think that could have been better signposted.”

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Posted 5 years ago

“Good quick service, good product..”

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Posted 5 years ago

“This is the second time I placed an order, from Germany. I really struggle to find good quality linen here at a reasonable price. It is quite common here to have two separate duvet sets on one bed, for each person. We don´t subscribe to this, so the larger sizes are hard to come by. The first time I ordered the parcel arrived looking rather 'disheveled'. All the goods were there, but I asked Customer Service to pack the second order I placed a bit more securely. I am well aware that ecofriendly packing is better, but it seems that International orders clearly take a bit more beating. I am happy to report that my request was responded to timeously, as well as the fact that my order was placed in a secondary cardboard box. Ecofriendly as well as a well packaged = safe arrival! Thank you so much, I love my new linen, as do our furries. Attached a picture of their stamp of approval!”

Secret Linen Store 5 star review on 3rd November 2020

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Posted 5 years ago

“Excellent Service & Quality product”

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Posted 5 years ago

“Final touch of opulence in my Scandinavian dining room! From the moment of ordering online (easy site to navigate and order) to the delivery on time, the survive was superb. I opened the parcel in anticipation and was not disappointed re the true likeness to the colour on the website. My curtains look fabulous and well worth the money spent. Did order at the same time pillows as a birthday present for a dear girlfriend and she LOVED them. Thank you for a brilliant website! 👍🏻”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews