Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pillow does not meet standard I expected. Ordered a firm pillow and it is far from it. Pretty disappointed in all honesty. Understandably longer wait due to COVID which is absolutely fine.”

Helpful Report

Posted 5 years ago

Good Morning John Thank you for taking the time to review your recent order from us. oh no we are so very sorry that the Divine Duck is not has firm as hoped. As this is 100% Duck Down, it will be a softer firm die to the nature of the fill - as this has not got any feathers for structure so to speak. We will be in touch with you to chat this through. Kind and Comfy Regards Jodie

Posted 5 years ago

“Lovely quality and excellent service - arrived within a few days. Will use again.”

Helpful Report

Posted 5 years ago

“Great pillows very comfortable”

Helpful Report

Posted 5 years ago

“Quality of the the linen curtains are superb, have ordered another set. Delivery times are excellent”

Helpful Report

Posted 5 years ago

“Super quick delivery, thank you”

Helpful Report

Posted 5 years ago

“Our second set from Secret Linen Store. Love the designs. Washes well. Quite pricey for bedding but worth the outlay. Treat yourself!”

Helpful Report

Posted 5 years ago

“My husband and I are absolutely delighted with our new bed linen. Really lovely quality linen and fantastic service. So good, we’ve just ordered some matching throws! Many thank!”

Helpful Report

Posted 5 years ago

“Beautiful lroducts & great customer service A++++”

Helpful Report

Posted 5 years ago

“Absolutely love the set of bed linen we bought from you. We ordered by phone and were given advice and recommendations which turned out to be spot on. Great colours and quality.”

Helpful Report

Posted 5 years ago

“I purchased the Sateen Smooth linen in the sale but now realise that it must be designed for the summer? The material is rather flimsy and creases terribly. I wasn't over the moon, maybe the linen material is better?”

Helpful Report

Posted 5 years ago

“Your service is very good. Offer of free of charge fabric conditioner when I wasn't happy with the feel of the bedding I bought. Friendly communication. However inferior product quality, apart from the lack of softness it also feels flimsy and snags really easy.wouldn't buy it again or recommend. That said it is only one particular product I am reviewing, others may be better.”

Helpful Report

Posted 5 years ago

“Great quality item at a good price”

Helpful Report

Posted 5 years ago

“As always very quick and efficient and as always superb quality”

Helpful Report

Posted 5 years ago

“My new duvet is so snuggly! I’ve just had the best night’s sleep in quite a while.”

Helpful Report

Posted 5 years ago

“I cannot praise Secret Linen store highly enough. I have bought quite a lot of their sheets now and they are simply the best of any I have bought. Their colours are fantastic and the sizes are so generous. Their customer service is outstanding and the office was so friendly and easy to deal with when I once needed some info. They go the extra mile and it shows. The packaging is lovely, and I have bought sheets for presents too. Delivery is swift and as Eco as it can currently be and their returns policy is generous as hopefully they don't expect many! Five star all round.”

Helpful Report

Posted 5 years ago

“I was really pleased with my purchase from Secret Linen and how quickly it arrived. I will be ordering again. The only part of the ordering I was disappointed with was I never saw the email before I paid for my purchase which would have entitled me to money off my purchase.”

Helpful Report

Posted 5 years ago

“A lot of money for sheets but lovely linen and lovely colours.”

Helpful Report

Posted 5 years ago

“Very personal service and no hassle return.”

Helpful Report

Posted 5 years ago

“Received quickly and lovely quality.”

Helpful Report

Posted 5 years ago

“Very good quality bedding, always my go to store. Very quick service and beautifully packed. Recommended.”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews