Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful bed linen. It’s a gift for my son so I can’t report on how it washes but I suspect very well. Lovely packaging and I will be back to order more for a new king size bed just purchased. Many thanks.”

Helpful Report

Posted 5 years ago

“Sateen sheet is beautifully soft but too slippery and creases and gathers in runkles.”

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Posted 5 years ago

Good Morning Anna Thank you so much for taking the time to review your latest order with us... the Super Soft Sateen, will relaxed and soften after the first few washed, and as it has the lovely relaxed feel it will only get better with snoozing! i find that drying the sheets as flat as you can, on the line, over a cloths horse or folded over in the airing cupboard will help get the smooth and cosy bed!

Posted 5 years ago

“It’s wonderful, the pill cases are so roomy , thank you to all I will be a customer in the future”

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Posted 5 years ago

“Very prompt service and well packed”

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Posted 5 years ago

“Excellent quality and lovely colour.”

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Posted 5 years ago

“Good service, delivered promptly. Sheets don't regulate my body temperature as much as I was hoping for but they are lovely quality and still enjoying them”

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Posted 5 years ago

“Excellent bedding. Good service.”

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Posted 5 years ago

“New sheets arrived within 48hrs as expected. Very happy with quality, worth paying a little extra for a premium product.”

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Posted 5 years ago

“I love, love, love my new bed linen - hazel forest green. It arrived on time, beautifully packaged with a well put together and interesting newsletter and a free teapigs teabag! The linen itself: the colour is true to the photos, material is lovely, soft with a nice sheen and it looks so stylish. It completely transforms my bedroom. I went back to purchase some new curtains but unfortunately they weren't available in the forest green - hint hint!! My husband said that he seems to have a better nights sleep when this linen is on the bed! I have been gushing about this wonderful linen and company since my purchase to anyone who will listen. So much so, that my sister requested some as a gift for her and my brother-in-law - purchased and delivered in time for Christmas. My brother-in-law loved it so much he wanted to put it on the bed straight away. My sis stood firm though and it's wrapped and under their tree.”

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Posted 5 years ago

“This linen was just what I’ve always fancied buying and to finally find something that was exactly what I wanted, I treated myself, I thought it was about time! It’s gorgeous and has that beautiful luxurious ‘weight’ to it. Do you know what I mean? Best Christmas present to myself and to give some cheer in these challenging times. A lovely comfortable bed with beautiful linen... marvellous!”

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Posted 5 years ago

“Helpful service and lovely bedlinen. The only problem was the sizing of the sheet. My bed is 6' wide, kingsize I believe but I needed a superking sheet”

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Posted 5 years ago

“Really good, would buy from here again! 😊”

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Posted 5 years ago

“The pillow cases and towel I bought were a lovely design and the fabric was very good. The service was efficient too.”

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Posted 5 years ago

“I love the curtains I got from here. Delivered quickly and great selection.”

Secret Linen Store 5 star review on 7th December 2020

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Posted 5 years ago

“The fabric quality is really good but on one of my duvet covers the button hole has ripped already and that was only after the first wash. I also bought two duvet covers but at first was only sent one and had to call up to have the second one sent. The lady I spoke to was very nice And helpful. She sent the second duvet set straight away. I would also recommend stating that the pillow cases don't come in a set. Overall I would buy again but just needs a few tweaks.”

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Posted 5 years ago

“Love the sheets, no problems with the shipping and delivery and the packaging was cute!”

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Posted 5 years ago

“Ordered two pairs of relaxed natural denim curtains. They were shipped out very quickly. Hung them up after ironing and really couldn’t be happier. They drape really nicely and look really great. They don’t block out all light but they sell other styles for this purpose. Can’t comment on returns process as I didn’t have to return anything.”

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Posted 5 years ago

“The products are excellent and the delivery service is very fast.”

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Posted 5 years ago

“Ordered the fitted sheet as it’s a deep sided one. Unfortunately it wasn’t as soft as the ones I normally purchase. As I had washed it before I used it, I couldn’t return it but I totally understand that reasoning. Having said all this, the quality is 100% and I will continue to use the Secret Linen Store in the future.”

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Posted 5 years ago

“Warm but cool, best nights sleep ever!”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews