Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the website easy to navigate and was pleased with the service received. Unfortunately, colour didn’t replicate too accurately over the internet and had to return item but would have been happy to keep item if the colour had been what I was looking for because the quality was good. Returns system was straight forward and I was quickly refunded. Would use again but would stick to whites.”

Helpful Report

Posted 5 years ago

“have been buying linens from this company for several years now. Excellent products service and quality”

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Posted 5 years ago

“Lovely product and great customer service when I made a mistake with my order”

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Posted 5 years ago

“I love my sheets from S.L.S.! They are crisp ,stylish and most importantly,comfortable. I bought flat sheets and was tempted ,by the bargain price, to buy a fitted sheet which I always dislike. Can I say I was converted! Not only do the corners have French seams but the elastic is in tubing. A sign of workmanship! The last fitted sheet i bought, from a famous expensive make , had elastic attached by machine . I have since bought another of your fitted sheets. Lovely.”

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Posted 5 years ago

“Perfect, really lovely sheets and fast delivery.”

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Posted 5 years ago

“Store very good”

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Posted 5 years ago

“Great colours, great quality and great value”

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Posted 5 years ago

“Excellent service from my very first order - products superb I could not wish for better the only problem now I don't want to get up 💤.Keep up the good work. Happy New year to everyone 🎉🎊”

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Posted 5 years ago

“Really soft and looks beautiful”

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Posted 5 years ago

“Excellent product and great service. I love my linen sheets and sleep like a baby in them.”

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Posted 5 years ago

“Great quality bed linen. Would definitely recommend and buy again.”

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Posted 5 years ago

“Beautiful duvet covers. Looking forward to the next sale!”

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Posted 5 years ago

“The service I received was excellent”

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Posted 5 years ago

“Most cosy duvet cover ever had, to sleep encase in linen is very luxurious . Makes it difficult to get out of bed!!”

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Posted 5 years ago

“Soft linen, very cosy bed.”

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Posted 5 years ago

“First time and delighted with the linen pillow cases, and duvet cover. 100% recommendation. Excellent quality, feel soft and lovely rich colours. Only a small disappointment, fitted bottom sheet not available in my European king bed size. Got the nearest size. Would go up a size next time. Well worth the money, you do get what you pay for”

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Posted 5 years ago

“This was my first experience of shopping at the Secret Linen Store and I am delighted with the towels, face cloths and bathmat in French Navy and White for a newly decorated guest bathroom. The fabric and colours are perfect and they wash well. It is great to support a relatively local independent company and I appreciated the no plastic packaging and the Lemon and Ginger teabag !”

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Posted 5 years ago

“Super comfy”

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Posted 5 years ago

“Lovely linen 😍”

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Posted 5 years ago

“Love the colour and texture too! Worth every penny! Just wish there was a nightshirt to go with with the 100% linen bed linens! Perhaps next year EU tariffs permitting too.”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews