Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely quality, efficient service, value for money”

Helpful Report

Posted 4 years ago

“Great quality and fast delivery! Really pleased”

Helpful Report

Posted 4 years ago

“Beautiful quality and great service”

Helpful Report

Posted 4 years ago

“Loved my linen duvet cover and pillowcases. Beautiful colours and the French blue is a lovely shade of dark grey which I was hoping for. Surprised how warm and soft the bedding is and will be the way forward for me now. Generous sizes too”

Helpful Report

Posted 4 years ago

“I purchased a waffle throw after seeing an article in The Times about your yellow item. I was so impressed that I now have another in blue. Great value and extremely warm in this cold climate. The quality and size of the throws is impressive. It has really cheered up a boring bed. I intend to purchase further items. The quality, price and delivery arrangements are excellent. DPD are the best courier service and add to the great service you provide. Well done! Brian”

Helpful Report

Posted 4 years ago

“Very pleased with the bedsheets. Good quality and very comfortable.”

Helpful Report

Posted 4 years ago

“Pure comfort ... I was apprehensive about spending so much, but I absolutely have no regrets. The quality and style of this bed linen is like no other. I also thought the 'bed spread' newspaper was a lovely touch. Will definitely purchase from here again. I was hoping to purchase a cot bed set from here too for a friend's baby shower but sizes don't go this small.. Maybe in the future...?”

Secret Linen Store 5 star review on 9th February 2021

Helpful Report

Posted 4 years ago

“Beautiful linen and service, good value too. I really love the subtle colours, really classy.”

Helpful Report

Posted 4 years ago

“I needed a large throw for my king size bed and struggled a bit to find one wide enough. Love my dusky pink waffle throw, it’s a nice neutral shade and perfect size and adds a bit more coziness in this weather. Also loved the ethos of this small independent company - packaging is eco friendly and additional literature that comes with it tells you about how they started etc.”

Secret Linen Store 5 star review on 8th February 2021

Helpful Report

Posted 4 years ago

“I ordered the olive linen bed set and it looks and feels just gorgeous. It washes lovely, tumble dries great and doesn’t even need ironing, unlike my cotton sets. I bought a linen duvet set from a major retailer and it doesn’t compare. Wish I’d returned it. Mrs S. Haggett”

Helpful Report

Posted 4 years ago

“Beautiful curtains and very helpful and happy responses to emails. Would happily recommend.”

Helpful Report

Posted 4 years ago

“Lovely quality linen. Excellent service.”

Helpful Report

Posted 4 years ago

“Beautiful quality”

Helpful Report

Posted 4 years ago

“Whilst my order was not quite what I wanted I could not praise highly enough the dealings I had with this company. Great generosity of spirit, polite and kind. Great company.”

Helpful Report

Posted 4 years ago

“Lovely designs, high quality cotton, great service, and speedy, really well-packaged delivery. Fully 5* in those areas. Only one niggle - fitted sheets seem to be made for the very deepest mattresses; mine is a new, good quality one and certainly not thin at about 10.5in/17cm deep and yet the fitted sheets are a bit loose and you don't get that nice fit, and it can ruck up a bit, so it needs re-stretching each morning. Minor-ish point. Maybe offer a choice of depth rather a larger, standard size. So, the score for the fit is 4* Happy customer otherwise, for several years.”

Helpful Report

Posted 4 years ago

“Excellent service, lovely quality products made with generous amounts of material”

Helpful Report

Posted 4 years ago

“Love everything I’ve received.. I’m now a bit addicted and really like the fact all packaging is sustainably considered!”

Helpful Report

Posted 4 years ago

“I love my linen bedding. it's so so worth getting natural fibres in which to sleep.”

Helpful Report

Posted 4 years ago

“Amazing quality such thick linen can’t fault them so happy with both sets of curtains”

Helpful Report

Posted 4 years ago

“Brilliant fitted sheet great quality will buy again although it took a while to figure out top & bottom.”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews