Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice company to buy from, supplied in the promised time frame and provided some lovely little touches with the order such as the storage bag, the newsletter and some discount codes for other things to try.”

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Posted 5 years ago

“Great service again. Lovely quality products, so much so my son has bought a set too. I always try to support independent companies whenever I can. Keep up the good work ladies👍”

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Posted 5 years ago

“Bought a finishing pair of pillowcases in addition to the duvet set I had ordered. Couldn't be happier with them!!”

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Posted 5 years ago

“good service, great products, well recommended”

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Posted 5 years ago

“A new and most pleasant experience, linen, surprised to find linen has a warmth to it, getting between cotton sheets and duvet is fine but cold and non feeling to the body. Linen has an almost friendly feel to it and wraps around you, still allowing movement. Colours are fantastic, easy to wash.”

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Posted 5 years ago

“Amazing quality 😍”

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Posted 5 years ago

“I love the bedding from the Secret Linen Store, the cotton is light, cool and silky. I bought the blush plain pillow cases and the tiny stripe duvet cover and extra pillowcases - I did expect them to be the same shade but the stripe is a lot bluer pink. This is NOT a complaint - I do love them - I'm just a bit anal about colour!!”

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Posted 5 years ago

“Fantastic quality bed linen. Our whole family now enjoys a comfy night’s rest. We look forward to adding to our Secret Linen collection. Izzy”

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Posted 5 years ago

“Wonderful sheets, so luxurious! We’re really happy with our purchase. Thank you!”

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Posted 5 years ago

“So very happy with my recent purchase from The Secret Linen Store”

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Posted 5 years ago

“Order arrived quickly despite having been made to order. The fabric is of good quality and I am sure that my pillowcases will last well. I will certainly order from the Secret linen Store in future”

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Posted 5 years ago

“Beautiful quality fabric and colours, beautifully packaged and quickly delivered. All in all, a delight.”

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Posted 5 years ago

“Really pleased with my new bed linen, great value and fantastic quality - highly recommended.”

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Posted 5 years ago

“If I could give it one star I would. I so wanted to love this product however after the first wash the colour started to mark extensively, each evening I slept in the bed the colour would fade to the extent that you cannot use it after 3 washes. Upon contacting Jodie at Secret Linen I was told that I must have put the bedding in contact with bleach and that it was my own fault and nothing they would do. I do not even use bleach in my house. I have been washing laundry for 30 years without a problem, the bedding set is clearly faulty however they will not do anything about it, despite the price. I would not recommend the product or the lack of customer service. I will stick to The White Company who have a good product and customer service.”

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Posted 5 years ago

Hello Wendy Thank you so much for taking the time to chat with me today - we are so very sorry that your linen is showing signs of discolouration with the pictures you sent over. i have now arranged for the Duvet and Fitted Sheets to be collected and they will be back with us by Monday, so once we have taken a closer look we will be back in touch with you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“Beautiful quality linen, exquisitely packaged. Fabulous prices. Quick delivery with tracking. What more could you need...? More colours 😊”

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Posted 5 years ago

“The order was delivered quickly and of extremely good quality”

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Posted 5 years ago

“Amazing quality bed linen and beautifully packaged. Very easy to order and very efficient delivery. Thank you Secret Linen... and as a regular customer - all of my bed linen is from Secret Linen! - I'll no doubt be ordering again soon. Thank you. Tina”

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Posted 5 years ago

“Gorgeous product and very high quality. It was sold out when I contacted Secret Linen. Their response was fast and I received the goods well before the expected date. It comes in wonderfully wrapped as well!”

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Posted 5 years ago

“Received the bed linen in great excellent condition. The bedding is beautifully designed. The colour theme of the linen is complementary. I am very delighted with it. iI bought it for was my sons bed and he absolutely loved it too. Overall service was excellent. Thank you”

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Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews