Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top-quality merchandise, and the herbal teabag enclosed in the parcel to encourage a restful first night’s sleep is a lovely PR touch. I did a test purchase before I made a full commitment, but I liked the first bundle so much that I ordered more inside a month. One suggestion: could the 600-count sateen bed-linen range be broadened into other colours than just white?”

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Posted 5 years ago

“Very speedy service, and good quality linens”

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Posted 5 years ago

“Lovely bedding very happy with purchase soft to touch and comfortable. I would recommend this company.”

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Posted 5 years ago

“Lovely product that’s packaged beautifully. Highly recommended.”

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Posted 5 years ago

“Years, literally, years I've been hunting for the right duvet covers. I tried some 100% linen ones a decade ago and they were too big and loose and yet somehow thin and heavy at the same time. I tried some white company ones and they don't fit normal single duvet sizes. Just after I'd bought them I saw a reference to secret linen store (I think on madaboutthehouse) and thankfully managed to return the white company ones and try a cotton/linen mix from here. Super good.”

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Posted 5 years ago

“Lovely selection, quick arrival and nicely done packaging”

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Posted 5 years ago

“Disappointed, the fabric very thin and could see through it, blush pink colour very wishy washy and patchy in place, like an old tea rag, had pay £8.50 to return them through Hermes.”

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Posted 5 years ago

“Excellent service and good quality bed linen”

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Posted 5 years ago

“A pleasure to do business with. Fast delivery to Spain too.”

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Posted 5 years ago

“Excellent company selling top quality products by friendly and efficient staff, resulting in a perfect purchasing experience”

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Posted 5 years ago

“Clear website, quick delivery, reasonable prices and excellent extras. Thank you.”

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Posted 5 years ago

“Beautiful linen and great service”

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Posted 5 years ago

“My towels arrived next day delivery. They were nicely packed and came with a teapigs teabags! Fantastic service!”

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Posted 5 years ago

“We really love our linen duvet cover. It feels so comfortable. Expensive but you get what you pay for. And the fact that it doesn’t need ironing - say no more!”

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Posted 5 years ago

“Loved the discount already bought one face towel And they are so good I thought I’d buy some towels.”

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Posted 5 years ago

“It’s the nicest bedding I’ve ever slept in”

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Posted 5 years ago

“Good quality all round”

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Posted 5 years ago

“The quality of the linen bedding is superb! It makes such a difference to sleeping …. The linen curtains are also beautiful and give a lovely light when the sun shines through.”

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Posted 5 years ago

“Lovely quality sheets. Very soft but I prefer a slightly starched sheet. Will send them to laundry and see if they will crisp up a bit.”

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Posted 5 years ago

“I bought the combination European Duck King Size Duvet as I suffer from Fybromialgia and other joint problems and have trouble with feeling weight on my legs and feet. This duvet, is brilliant! All of the warmth and comfort with barely any weight....just what I needed. Would I buy from Secret Linen again?.....Absolutely!!!”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews