Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Happy to help, prompt replies, timely communications (very good emails instructing you about your purchase (made to order etc), including this email asking me to review. So many brands get this wrong and it feels meaningless. Your service and website are a delight to use. Good quality product, I chose yours over Piglet, Soak & Sleep etc because seemed like you cared about your product more, colours more to my liking...good fabric samples sent out. One happy customer....and I'm difficult to please! Thank you, don't let growth change your outlook, customer care and attention to detail as so many other companies do! I'm a great believer that good standards and no quibbling win out in the end. Stay true to your values and employ people that have those same values.”

Helpful Report

Posted 5 years ago

“Lovely presentation! Such a joy to receive the package tied up so prettily and the thoughtful Sleepy Teabag. I'm pleased with the quality for the price and would certainly purchase again”

Helpful Report

Posted 5 years ago

“Super stylish great bed linen”

Helpful Report

Posted 5 years ago

“Refund amount was not correct”

Helpful Report

Posted 5 years ago

“cannot fault the service dealing with this company......would recomend them...so nice to get something British made...very glad I found them”

Helpful Report

Posted 5 years ago

“Beautiful bed-linen. So cool in summer and no need to iron. Lovely colour.”

Helpful Report

Posted 5 years ago

“Lovely bedsheets - wash well . Fabulous packaging too”

Helpful Report

Posted 5 years ago

“I ordered linen bedding for my sister and she was absolutely thrilled with both quality and packaging, in particular the little teabag! I would completely recommend your company and will be buying for myself soon. Thank you so much x”

Helpful Report

Posted 5 years ago

“Beautiful Towels delivered today, I am so pleased with them, great quality and colour. Amazing service from ordering to delivery. Thank you so much, Your Secret Linen will not be a such a secret after I have recommended you to family and friends!”

Helpful Report

Posted 5 years ago

“Beautiful crisp cottons that wash easily. I have noticed the pillow covers do start to pill after 8 months or so but generally very happy with purchase.”

Helpful Report

Posted 5 years ago

“High quality.”

Helpful Report

Posted 5 years ago

“Very pleased with quality and service”

Helpful Report

Posted 5 years ago

“Beautiful linen, great service from a young independent company.”

Helpful Report

Posted 5 years ago

“Love love love them! Thank you 😊”

Helpful Report

Posted 5 years ago

“Excellent. Thought we were buying one pillowcase and they sent two for same price”

Helpful Report

Posted 5 years ago

“Beautiful packaged / super lovely linen .”

Helpful Report

Posted 5 years ago

“Gorgeous sheets. Totally in love with them. Soft and great quality.”

Helpful Report

Posted 5 years ago

“Excellent quality”

Helpful Report

Posted 5 years ago

“Excellent quality products and service. However, sizing wise: we ordered a King size cover for our quilt, but it was far too big, so we returned it and ordered a Double size cover, which unfortunately my husband fitted and didn't notice is actually too small... So, I'd recommend checking the measurements of your quilt, prior to ordering a cover...”

Helpful Report

Posted 5 years ago

“Excellent and efficient service”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews