Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic products, great service... kept me informed of small delay!”

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Posted 5 years ago

“I love my curtains really good quality, and they hang beautifully”

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Posted 5 years ago

“Great customer service”

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Posted 5 years ago

“The bed linen is superb. Looks great and was so beautifully wrapped.”

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Posted 5 years ago

“Great product love the pure linen bed linens although the dark green is beginning to fade It still matches the “cow pat” room beautifullly.”

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Posted 5 years ago

“we were delighted with our mustard linen duvet cover and pillow-cases. quick service, and exactly what we wanted”

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Posted 5 years ago

“Great goods and brilliant service, very fast and efficient”

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Posted 5 years ago

“Very quick and efficient service and the linen bedding is lovely as well as being great to sleep on. Am saving up for a secon set!”

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Posted 5 years ago

“having done one already i will say the same thing again. I just love the colours and linen”

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Posted 5 years ago

“Great, high quality product and service as always. The order was slow to arrive due to covid delays but I had email updates on my order throughout which was reassuring. Thank you!”

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Posted 5 years ago

“The service we received was perfect what ore can you say.my daughter will also bye from secret linen store very soon many thanks .”

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Posted 5 years ago

“Website: Instructive in enabling choice. Delivery: Delayed but understandable in present circumstances and advice given personally over the phone. Packaging recyclable. Mattress topper: Very comfortable!”

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Posted 5 years ago

“I was having difficulty finding good quality pillowcases for my large square pillows. I will always look here first for anything else I need regarding household products. The quality is excellent and the service very quick.”

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Posted 5 years ago

“What shopping online should be. Lux product and a few extra treats too!”

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Posted 5 years ago

“Wonderful linen bed linen. Colour choice is fantastic - washes lovely. Very soft and tactile material. Fab service. Lovely website. Good communication. They make it very easy to deal with them. Quality packing which feels special”

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Posted 5 years ago

“Nice website and good selection of of linen”

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Posted 5 years ago

“Thank you so much. The pillows are so comfortable. Tried one set of linen cases. Lovely fit. Have not yet tried the irresistible mustard set. I loved that you sent a teapig for while I looked through the newsletter, thank you. Details like that hook our loyalty. 😍 One thing: I didn’t know arrival date. And was very surprised to find Box left outside my front door, which is right on the street. If there had been no scaffolding and workman on site, it definitely would have been taken. I don’t know why that happened. It was delivered between 8 -9.30 the time I left and returned. Don’t know who delivered it. I was lucky this precious cargo got to me”

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Posted 5 years ago

“Order arrived on time and was exactly as described and packaged very well. Thank you”

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Posted 5 years ago

“Fabulous fabrics, exceptional quality, excellent service.”

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Posted 5 years ago

“Fabulous bed linen at a great price . Super efficient service . What more could you want ?!”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews