Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely Gorgeous bed linen set and cushion covers that I have received. A little on the more expensive side, but worth the money. Thank You”

Secret Linen Store 5 star review on 22nd February 2021

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Posted 4 years ago

“I have liked my previous purchases from the secret linen store but this time I am a bit disappointed. Honestly, the thickness of the duvet cover and sheet isn't great, I can see through both of them, they lack a feeling of quality so probably wouldn't purchase again.”

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Posted 4 years ago

“Brilliant customer service from start to finish and high quality products.”

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Posted 4 years ago

“Great products, great communication!”

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Posted 4 years ago

“Hi this is Denise Taylor who has just received an order from you, still waiting on my bed so haven’t opened out the bed linen but on first impression, beautiful. The service I received from Jodie and the team excellent, will certainly be recommending, thank you 😊”

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Posted 4 years ago

“Double fitted sheet extremely large, more like a super king. Quality amazing but too big”

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Posted 4 years ago

“Great store for finding lovely bed linen. Great quality. The bed linen feels very luxurious and looks fab. Very well packaged and quick delivery. Love that the external packaging is eco friendly. Comes with a newsletter which is a good read for ideas and got a discount code so ordered more. Love buying from smaller businesses.”

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Posted 4 years ago

“Beautiful colours and the fabric is softly smooth. Excellent price for a luxe feel in the bedroom and a good night’s sleep which, to be fair, is even more important in these days of COVID dreams!”

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Posted 4 years ago

“Absolutely love our purchases from SLS. The quality is always top notch and the materials seem very durable so I'm sure I'll revisit in the not-too-distant. Very satisfied customer.”

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Posted 4 years ago

“Loved my linen and cotton stripped duvet cover and pillow cases. Roomy size, soft and snuggly, so perfect for the cold weather. Efficient service. Will be buying more. Thank you.”

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Posted 4 years ago

“Difficult to score because the response to my problem was fantastic but it would have been better not to have had a problem! Looking forward to receiving my replacement pillowcases which match my duvet cover and sheet.”

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Posted 4 years ago

“Fantastic quality product and excellent customer service, thank you”

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Posted 4 years ago

“My second set of linen duvets covers sheets etc…. Lovely colours & beautiful quality that improves with washing… perfect!”

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Posted 4 years ago

“I’m a huge fan of this 100% linen bed linen. No ironing!! Washes beautifully. So good against the skin.”

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Posted 4 years ago

“This was the first time I have used Secret Linen. Sadly the colour of the bedding wasn’t quite right for me but the quality of the products and the customer service was excellent. I wouldn’t hesitate to order again.”

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Posted 4 years ago

“Fantastic service and great product. The linen bedding is absolutely gorgeous, we have never slept so well 👍😊”

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Posted 4 years ago

“My fourth order from Secret Linen, extremely happy with my purchases> Beautiful quality at reasonable prices, excellent customer service, packaging and delivery. Thank you Secret Linen!”

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Posted 4 years ago

“Waiting time and delivery went as explained - Covid health and safety within the production line .”

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Posted 4 years ago

“The Feather design & colour ,designed my bedroom colour scheme to this range ...absolutely beautiful bedding ...”

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Posted 4 years ago

“Brilliant product, brilliant service - thanks also for supporting with a return so promptly (I have since re-purchased another colour!). Great experience, thank you!”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews