Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service and fabulous product ! Will definitely order again”

Helpful Report

Posted 4 years ago

“I loved the bedspread which is just the right weight. It's been great over a 13.5 tog duvet over the cold spell we've just had and I can see this as being a year-round item. Speedy delivery, too.”

Helpful Report

Posted 4 years ago

“I've had a great experience with the Secret Linen Store. I had a query about a product which I had immediate response to from the team. Shipping was fast and the products are of great quality. I was very happy with my purchase and the overall shopping experience. Highly recommended!”

Helpful Report

Posted 4 years ago

“Excellent service and good quality linen duvet cover and pillowcases. Looser weave than have used previously but feels good on skin and washes well.”

Helpful Report

Posted 4 years ago

“Really great communication and excellent customer service.”

Helpful Report

Posted 4 years ago

“Fast service. Supportive advice on the phone. Beautiful quality products!”

Helpful Report

Posted 4 years ago

“I wanted to order some curtains but needed some advice about my width/depth of window so emailed and they were so helpful. I ordered them and am very happy. Great service! 😃”

Helpful Report

Posted 4 years ago

“Lovely product and great service !”

Helpful Report

Posted 4 years ago

“Very pleased with my product. The ethical and sustainability features of the company were a major draw.”

Helpful Report

Posted 4 years ago

“The blanket I ordered is beautiful and so big! It's perfect and just what I was looking for, and beautifully packaged too! I will be ordering from here again.”

Helpful Report

Posted 4 years ago

“I love the natural feel and look of these pillow cases. Very pleased and will buy again.”

Helpful Report

Posted 4 years ago

“The tiny stripped bedding I ordered for my mother is gorgeous and so soft. She is delighted with it. We Will definitely be ordering more bedding in the future. Thank you”

Helpful Report

Posted 4 years ago

“Such beautiful bed linen. 100% pure linen. The depth of color is stunning (I bought Spice and Spice stripe). This washes like a dream and never needs ironing ( although I always press my pillow cases - its habit; but they really dont need it). I whole heartedly recommend Secret Linen to you !!”

Helpful Report

Posted 4 years ago

“Love the colour of my bedding plus the little extras they put in a newspaper telling me about them plus a tea bag which i enjoined having.”

Helpful Report

Posted 4 years ago

“Very pleased with the service received and with my beautifully soft and silky feel cotton pillowcases.”

Helpful Report

Posted 4 years ago

“Fantastic product and beautifully packaged. Will definitely be ordering more.”

Helpful Report

Posted 4 years ago

“I have only just discovered Secret Linens. I ordered some items, but unfortunately, whilst of excellent quality the colours were not right for my project. I followed the straight forward return instructions, the process and communications were excellent and efficient. Refund was prompt. Thank you. I will be using Secret Linens again and hope the colours are to my taste. M.Bond”

Helpful Report

Posted 4 years ago

“Absolutely love your products, so glad I found you. Quality and service excellent. No hesitation in recommending your company.”

Helpful Report

Posted 4 years ago

“My stunning linen curtains arrived in really quick time. Beautiful quality, and the packaging alone was perfect! Love everything about my orders & will definitely be ordering again!”

Secret Linen Store 5 star review on 22nd February 2021

Helpful Report

Posted 4 years ago

“Duck Down Double Duvet & Throw/Cushions. Order took a while before it was ready for delivery, but worth the wait. The duvet is 9tog but light enough still not to feel over heavy when using it and very warm. Good quality product, nice stitching and the down feels soft and not too much feather over fluffy down. The throws and cushions are lovely, as expected. Nice colour - charcoal grey. Cushion covers zip up and are well made. Everything came beautifully packaged and good customer service with quick response times.”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews