“My contact, Steve Dobson, really made sure he looked after me the whole way through my journey, The car was delivered on time, and the old one collected the same morning, so it was a smooth exchange for me, this is my 3rd car through Steve, I wouldn't go anywhere else!”
“Awful company rude staff and never call back. If your cars goes wrong you're on your own despite taking out a maintenance package very stressful can never get through to the right person and they just laugh at you or put the phone down! STAY AWAY FROM THEM!!”
“Awful customer service. Placed an order a couple of months ago in May & was harassed with phone calls relentlessly every single day about paying for the order and they’d guarantee it’d be done in November (I needed it by January as that’s when my current car runs out of its MOT and it’s not worth renewing). Since then I’ve barely moved on the progression and can’t get a single email back from them even the emails I have requested cancellation.”
“I have now been waiting for my order since May 2021 and it is now 24th April 2022!!! they keep pushing the order back with the latest update being august 2022 on my delivery. The lack of customer support has been little to nothing and no regard for their customers who are spending a lot of money on long term leases. I have never been so disappointed with such an established company. As a customer I do not feel valued and have not had my complaints taken seriously despite being flexible in selecting another car with a shorter lead time which clearly hasn't helped in the year wait. I have recommended two people who have since had their cars delivered but I did not receive the voucher promised on their website therefore I would not recommend select car leasing to anyone in the future. don't waste your time and go to a company who actually have good customer support-god help if an issue was to arise with your car if this is how they treat new customers”
“Price match fallacy
Absolutely shocked that such a big company (Select Car Leasing) not honouring there price match policy which states “Had a better quote elsewhere?We have a dedicated pricing team working around the clock to make sure you always get the best deals, but if you've found a better price elsewhere and we can’t match it just let us know and we'll be happy to send you Amazon vouchers to the value of £50.
I emailed the cheaper quote over and they couldn’t match/beat it..now they want to “wriggle” out of honouring the £50 amazon voucher they state on there website. According to the employee I spoke to today, I have to place an order with Select Car Leasing first and if I find a cheaper quote later elsewhere they would a send voucher out then.I highly doubt this is how there price match policy works as this does not reflect what’s stated on there website either.
Will be letting trading standards aware for the false price match policy and other social media platforms.”
