“Very helpful when selling, but appalling after sales service. 30 mins to answer phone, then not able to help.
Received a letter saying I owed over £12,000 and giving ways to pay. even though I owed nothing. Rang and was told "that's just the way our system works, ignore the letter" Unbelievable!!!
Still trying to access my account on-line after 3 weeks of phone calls and emails (emails ignored!!)”
“I am writing this review 'before' recieving my car from select leasing. I ordered it four months ago, was assured it would be delivered in late April. That date came and went. I called several times and was just told the car was awaiting arrival in the country. I told them that I would be out of the country from the last week of May to late June and was assured again that it should be with me before then. Eventually I was informed of a potential delivery date - the earliest date suggested was May 28, after I had left the country. So a week ago I chose a delivery date of June 22 as I will be back in the country then to take delivery. No response! Nothing. No delivery date, no confirmation, I have the reg number but the car isn't registered so I cannot insure it. Customer Service is non existent and when I do get to speak to someone, they cannot help but will get someone to call me back, but they never do. Awful experience so far. I have leased several times before but switched to 'Select' mainly due to the great reviews on the website. I feel extremely mislead all round!”
“Very difficult to deal with and had to constantly chase and correct mistakes either their system. Use a portal for communication which is just time consuming and annoying, took ages to do a dimple lease, use another company that cares !!”
“Awful company rude staff and never call back. If your cars goes wrong you're on your own despite taking out a maintenance package very stressful can never get through to the right person and they just laugh at you or put the phone down! STAY AWAY FROM THEM!!”
“Awful customer service. Placed an order a couple of months ago in May & was harassed with phone calls relentlessly every single day about paying for the order and they’d guarantee it’d be done in November (I needed it by January as that’s when my current car runs out of its MOT and it’s not worth renewing). Since then I’ve barely moved on the progression and can’t get a single email back from them even the emails I have requested cancellation.”
“I have now been waiting for my order since May 2021 and it is now 24th April 2022!!! they keep pushing the order back with the latest update being august 2022 on my delivery. The lack of customer support has been little to nothing and no regard for their customers who are spending a lot of money on long term leases. I have never been so disappointed with such an established company. As a customer I do not feel valued and have not had my complaints taken seriously despite being flexible in selecting another car with a shorter lead time which clearly hasn't helped in the year wait. I have recommended two people who have since had their cars delivered but I did not receive the voucher promised on their website therefore I would not recommend select car leasing to anyone in the future. don't waste your time and go to a company who actually have good customer support-god help if an issue was to arise with your car if this is how they treat new customers”
“Price match fallacy
Absolutely shocked that such a big company (Select Car Leasing) not honouring there price match policy which states “Had a better quote elsewhere?We have a dedicated pricing team working around the clock to make sure you always get the best deals, but if you've found a better price elsewhere and we can’t match it just let us know and we'll be happy to send you Amazon vouchers to the value of £50.
I emailed the cheaper quote over and they couldn’t match/beat it..now they want to “wriggle” out of honouring the £50 amazon voucher they state on there website. According to the employee I spoke to today, I have to place an order with Select Car Leasing first and if I find a cheaper quote later elsewhere they would a send voucher out then.I highly doubt this is how there price match policy works as this does not reflect what’s stated on there website either.
Will be letting trading standards aware for the false price match policy and other social media platforms.”
