“I returned the product I ordered at my own expense asking for an exchange because I was mistakenly sent the female version of the fragrance rather than the male version. I have neither received the exchange or heard from anyone at Sensa. Very disappointing.
Dr Gary Weinberger”
Hi Gary, we have been emailing you about your order for 3 weeks now and we have not received any replies from you. We accepted the fault of sending you the wrong item, fixed it on our end and within 2 weeks of you reaching out to us, we had your replacement product delivered to you. We are a company that prides itself on good customer service and we believe that we responded to your issue quickly and correctly by replacing your item in due time. Please contact us if there is anything else we can improve upon.
