“The cologne I recently purchased was suspiciously packaged with the cellophane very loose like it had possibly been opened. After removing the cellophane, I opened the box and pulled out the cologne. The cologne smells nothing like the original and either someone swapped this cologne and returned it or it is fake. I am very concerned as the product smells like rubbing alcohol and nothing like Layton Parfums De Marley.”
Hello Mary,
We were saddened to see your 1-star review. We have checked your order and confirmed that you ordered the tester version of Illicit Flower EDT. That is also the reason why the item you received did not come with a lid. The majority of the testers we are selling do not come with a lid and only come with the tester box if the original box is not available.
We apologize if this caused inconvenience and disappointment. It was not our intention.
Best,
Sensa Beauty
“I purchase one item with description: refill 6 x 0.37oz ($166.32) and I received refill 3 x 0.37oz, it is literally the half that I purchase.
The solution from de Sensa Beauty? $20.- for credit store.
If you had been deceived like that, would you think that $20.- is the solution for half of an item priced at $166.32??”
Hi Daniel,
Thank you for your review. We understand your concern and are very sorry for the mistake. We have since updated the listing error that was done purely on accident.
We offered you to return the item for a full refund or to receive $20 back. We are sorry either option did not live up to your expectations of getting something half off. We hope you the best and would appreciate if you shared the entire truth before hurting our business's reputation. We pride ourselves on amazing customer service, and well thought out policies that are to your benefit.
If you would still like to return it for a full refund, we will be happy yo facilitate you in a full 100% free return.
“I recently ordered from this website and I am HIGHLY disappointed in the product itself and also the service. I ordered a Bond no. 9 fragrance from Sensa Beauty. I have purchased this fragrance several times in the past so I am familiar with the scent profile; as well as the amazing projection and longevity of the scent. The fragrance that Sensa Beauty sent me smelled identical to Bond however, the scent only lasted less than an hour and had no projection at all. The overall performance of the fragrance from Sensa was weak. So this was clearly a fake bottle. This bottle also didn't have a batch number; which indicates that it specifally came from Bond. I emailed Sensa to express my concerns and demand a refund. They told me they would only give me 75% store credit. Why would I want purchase from this store if now I am aware that they sell fake fragrances?!?!? Since my last email they have totally stopped responding to me in totality. I feel cheated out of my money and scammed. I will also be reporting them to the better business bureau for selling fake fragrances.”
Hi Trey,
Thank you for your review. It seems like there was a misunderstanding that we have since fixed. Please know that sometimes when product is shipped in the heat, the heat exposure dilutes the scent. That is why we stand by our 100% product authenticity guarantee and no questions asked return.
We have received your complaint and are awaiting your return. Product authenticity is very important to us and we take these matters very seriously.
We have reviewed our policies, and retrained all necessary people to make sure that this does not happen again.
“Frustrating Customer Service and Unresolvable Order Issue
I experienced a significant problem with this order that was met with unhelpful and inflexible customer service. Within 10 minutes of placing my $120 order, I realized I had submitted it to the wrong address. I immediately attempted to cancel or modify the order through their platform but found only an email contact option.
I sent an urgent email the same night explaining the situation. However, customer service did not respond until the following morning, claiming the order had already shipped. Their only suggestion was for me to reject the order, which was impossible since I do not live at the delivery address.
I attempted to get assistance from USPS, but they could provide no solution. The company offered no meaningful alternatives to help me recover my $120 or reroute the package. Their customer service was dismissive and provided zero practical assistance.
This experience has been extremely frustrating and resulted in a complete loss of my money. I cannot recommend this company to anyone seeking reliable service or customer support.”
Hello Daniel,
Thank you for sharing your feedback. We apologize for any inconvenience caused by this situation. We strive to maintain accuracy in our product listings, and we regret that an error in labeling led to a misunderstanding regarding the pack size of this item.
To clarify, this product is only available as a pack of 3, as the brand does not offer a pack of 6. Although the listing mistakenly displayed "Pack of 6," the price charged was for the pack of 3($166.32) that is below SRP base on the brand's website, which is what was shipped.
Brand's Website: https://www.franciskurkdjian.com/us-en/p/baccarat-rouge-540-eau-de-parfum-RA12232.html
When you reached out to us, we offered a full refund upon return of the item or a $20 store credit as a gesture of goodwill, given the correct price was provided. We understand that our initial solution may not have fully met your expectations, and we apologize for any frustration this may have caused.
Your satisfaction is important to us, and we’re continuously working to prevent such issues from happening in the future. Please feel free to reach out if there’s anything further we can assist you with.
“I purchase one item with description: refill 6 x 0.37oz ($166.32) and I received refill 3 x 0.37oz, it is literally the half that I purchase.
The solution from de Sensa Beauty? $20.- for credit store.
If you had been deceived like that, would you think that $20.- is the solution for half of an item priced at $166.32?”
Hello Daniel,
Thank you for sharing your feedback. I apologize for any inconvenience caused by this situation. We strive to maintain accuracy in our product listings, and we regret that an error in labeling led to a misunderstanding regarding the pack size of this item.
To clarify, this product is only available as a pack of 3, as the brand does not offer a pack of 6. Although the listing mistakenly displayed "Pack of 6," the price charged was for the pack of 3, which is what was shipped.
Brand's Website: https://www.franciskurkdjian.com/us-en/p/baccarat-rouge-540-eau-de-parfum-RA12232.html
When you reached out to us, we offered a full refund upon return of the item or a $20 store credit as a gesture of goodwill, given the correct price was provided. We understand that our initial solution may not have fully met your expectations, and we apologize for any frustration this may have caused.
Your satisfaction is important to us, and we’re continuously working to prevent such issues from happening in the future. Please feel free to reach out if there’s anything further we can assist you with.
“I purchase one item with description: refill 6 x 0.37oz ($166.32) and I received refill 3 x 0.37oz, it is literally the half that I purchase.
The solution from de Sensa Beauty? $20.- for credit store.
If you had been deceived like that, would you think that $20.- is the solution for half of an item priced at $166.30?”
Hello Daniel,
Thank you for sharing your feedback. I apologize for any inconvenience caused by this situation. We strive to maintain accuracy in our product listings, and we regret that an error in labeling led to a misunderstanding regarding the pack size of this item.
To clarify, this product is only available as a pack of 3, as the brand does not offer a pack of 6. Although the listing mistakenly displayed "Pack of 6," the price charged was for the pack of 3, which is what was shipped.
Brand's Website: https://www.franciskurkdjian.com/us-en/p/baccarat-rouge-540-eau-de-parfum-RA12232.html
When you reached out to us, we offered a full refund upon return of the item or a $20 store credit as a gesture of goodwill, given the correct price was provided. We understand that our initial solution may not have fully met your expectations, and we apologize for any frustration this may have caused.
Your satisfaction is important to us, and we’re continuously working to prevent such issues from happening in the future. Please feel free to reach out if there’s anything further we can assist you with.
Hello,
We are sorry to hear that our product was not to your liking.
On the other hand, we noticed that the only order you’ve placed with us is for a YSL deodorant the "L’Homme Stick Déodorant Sans Alcool", which, as noted on YSL’s official site, is an alcohol-free deodorant without added fragrance. It’s designed to control odor.
If there are other products you’ve ordered from us that you’re concerned about or if you have other orders from us that we don't know about, please let us know so we can assist further. We’re here to help with any questions you may have.
Best,
Sensa Beauty
“The scent of the perfume I ordered was falsely advertised. When I finally received it in the mail and smelt it, I was disappointed not only by the smell, but also the price tag and hype. They said since I opened the package there was no refund nor did they send the perfume back. No refund or perfume! LOSS OF FUNDS ONLY!!”
We’re sorry to hear that the scent didn’t meet your expectations. While our Returns & Refunds policy states that opened products are not eligible for a refund, we did reach out to you upon receiving the returned item to better understand the situation and offer assistance.
As a courtesy, we are sending the product back to you free of charge. We always aim to provide clear product descriptions and an excellent customer experience. If you have any further concerns, please don’t hesitate to reach out.
“My bottle of perfume was so poorly packaged it came all broken and leaked and wet. The perfume box had two brown piece of papers as its wrapping no padding to protect the goods. It was my first purchase.”
Hi your order for Montale Herbal Aquatica EDP was shipped and delivered by UPS. If you check the tracking, you will find the delivery is confirmed with an image. Please reach out if you did not receive your package so we can help you resolve this.
“I received wrong item. I send it back to Sales department.
I am waiting for response on my return and on shipment of my original order.
How else should I rate your service”
Hi Chris, thank you for your feedback. We are sorry for the mistake and would love to make this right. We are reaching out over email to get your product exchanged to the right one.
