“Wanted to upgrade my existing 55” OLED TV- spoke to Dominic who clearly is very knowledgable and able to offer great advice based on my existing Gryphon Audio system.
Although I had done a lot of research he confirmed the LG G4 65” was the best available plus has really good IOS as it uses a curser to navigate.
Brilliant customer service as Colin came out and set it up for me.”
“I had a sound bar that I was unable to set up. I visited the Loughton branch because I thought I needed a different lead. Without asking, Bill volunteered to set the sound bar up. I hasten to add that I hadn't bought the sound bar from the shop!
He visited my home and realised that there was already a better system in situ. My husband who had died was into audio systems. Bill set the system up and showed me how to access the system. I was so impressed with his knowledge, professionalism and advice.
I will always so grateful for Bill's kindness and care, he is a truly compassionate man. He did not need to do what he did!
All the guys who work at the Loughton Branch are exceptionally kind and caring. Thank you.”
“Well I sent a Nad C165BEE for a repair which I originally purchased from these Ametuers a few years ago cut the long story out I know it's the cheap Chinese Capacitors NAD used which I have replaced all them now and the amplifier sounds crisp and nice now no thanks to these clowns!!!!
1: They found no fault (which can be heard clearly even with headphones on).
2: When they called me to say no fault was found I replied put a Oscillscope on it they replied we don't use those! (What on earth and you Muppets call yourself a service centre!!!
3: After no repair they sent it back to the Caversham so I could collect it (guess what they've left a loose Capacitor rattling around with must of came out someone else's working unit now it probably don't work lol 🤣
4: I received it back second time now and it looks like they've sprayed some solvent on the front panel (which clearly wasn't there before I sent it off to be repaired.
Be warned!!! These guys are a bunch of Ametuers.”
“I’ve been looking for a new AVR receiver to replace my Arcam. I bought a Denon x2700H from Sevenoaks Sound & Vision. Initially, I spoke with Richard in Wetherby, who was extremely helpful in selecting the most appropriate receiver. The Denon arrived yesterday. Whilst I know a little about HiFi, I was stuck in the setting up process. This morning, I spoke to Alan in Wetherby. He too, was extremely helpful and most importantly, patient. He talked me through the whole process, spending over an hour on the phone. Success. I’ve been buying from SS&V for over 30 years. Great knowledge and customer service.
Thank you guys
Best wishes Nigel”
“Not knowing much about Hi-fi, I was fortunate enough to go into Sevenoaks and meet Wayne and the rest of the Team. Wayne answered all my questions in a friendly and easy to understand way, no pressure selling but a highly professional service. Before I purchased the system a demonstration was arranged and then Wayne the set up the system in my home. Nice people excellent service, thank you”
“This is my first and last time I will be purchasing any home cinema products from this company; the website says 2 to 3 days delivery time, with no indication of any delays.
I've just received an email from a courier company stating that the delivery will be over a weeks' time of the original order date!
Especially when you take into consideration this is a birthday present for a family member!”
“Got home from the Sevenoaks store and found they had given me the wrong colour hi-fi. No apology given and guy thought he was doing you a favour despite the large amount I had paid.”
“Outstanding service. CD player delivered but was faulty. Immediately swapped for a replacement, all with cheerful politeness and efficiency. One happy and very impressed customer.”
“Have purchased several items from the Maidstone store and have always left the store feeling completely happy with my purchase or indeed just any advice I have been given. The guys in store, Garry, Paul and Elliot have been absolutely top notch when it comes to customer relations and I have never felt any hint of pressure selling and feel I have been given honest and (most importantly) the correct advice. This, in turn has made me return to the store on many occasions since and i have had the best solutions presented to me every time. Nothing is too much trouble and all of the guys are polite and importantly passionate and highly knowledgeable about all of the products. Best experience buying audio visual products from the Maidstone store and i definitely recommend a visit to this store. Massive thanks to Garry, Paul and Elliot for all your help and i look forward to visiting the store again for my next purchase.”
“Recently Purchased a Naim Muso and Naim Qb music streaming equipment from this store, and I have to say the service was first class, Proffesional polite and very friendly staff, who certainly know their stuff, will definitely be returning to this shop when I buy my new TV. Thanks very much James.
Will c”
“I attended a demo of an Arcam amp at the Chelsea branch this morning. The two sales guys were extremely helpful and accommodating, and for the demo I was left alone to select my own music to play via Tidal streaming. No pressure - I just sat and listened for nearly 40 minutes to make up my own mind. Once I'd decided to purchase, I was offered a very good deal, together with further advice on bi-wiring and interconnects. First class!”
“I attended the Sevenoaks sound in Chelsea London late this afternoon to obtain some help with the purchase of some Bowes and Wilkes ceiling speakers. Asking the shop keeper for his help seemed like getting blood out of a stone. The most he said was there is medium and other speakers and put a speaker on the counter. He couldn't even be bothered to show me the different kinds of products on line and instead told me to go and look myself. I could understand if I knew about speakers. But isn't that what he is there for.... to help a novice like myself.
If thats how Sevenoaks in Chelsea hopes to make sales then I feel they need to overhaul their customer training. I thought it may have been because I was black, but thought no. So I asked for other stores and was told of the one in Holborn. I decided to go to the Sevenoaks in Holborn, who were more than helpful with information. In short, Chelsea store just lost out on the procurement of two pairs of ceiling speaker. But given their customer etiquette I don't think they really care. Would never go there again even if you paid me. I would advise anyone who goes to the Chelsea branch and speaks to the Italian sounding representative, to run. Never been so insulted.”
“Great level of knowledge! Showed my the difference between three turntables with pros and cons on each. Didn’t want to carry it with me so they offered to ship when ever was convenient. Couldn’t have had better service if I had asked for it.”
“I recently contacted the Solihull branch by telephone to enquire about some audio/visual products. I spoke to David Hasluck on this occasion but I have since met all the team and can only say, these guys are very approachable and really know their stuff. There is no hard-sell here, instead, they listen very carefully before offering detailed product advice and viable options within a given budget. Later, I went into the store and upon arrival immediately received a very warm welcome from Conrad, (Manager) and Anthony. These really are a great bunch of guys who clearly share a passion for what they do so well. In the store there is a wide range of products on display. Everything is set out well and looks really smart in a vibrant yet comfortable relaxed atmosphere. The store is brightly lit and impeccably clean throughout. Everything is clearly priced and sales literature is freely available. They also have a complimentary coffee machine and audition room. So, how did my visit turn out? Well, with the help of these guys, I felt more confident in finalising my decision to purchase a Pioneer Atmos audio system and accessories. To sum up, here’s a company whose customer service and attention to detail sets standards that others can only strive to achieve.”
“I contacted this branch by telephone yesterday to enquire about some audio/visual products. These guys are very approachable and clearly know their stuff. That said, there is no hard-sell here, instead, they listen very carefully before offering detailed product advice and viable options within a given budget. Later, I went into the store and upon arrival immediately received a very warm welcome from the Manager and his team. A great bunch of guys clearly share a passion for what they do so well. In the store there is a wide range of products on display. Everything is set out well and looks really smart. The store has a nice feel about it and is impeccably clean throughout. Everything is clearly priced and sales literature is freely available. They also have a complimentary coffee machine and audition room. So, how did my visit turn out? Well, with the benefit of expert advice, I was able to make my purchase with more confidence and I am now looking forward to enjoying my new Pioneer Atmos audio system. Well done guys - very well deserved praise and a pleasure to do business with you.”
