Sherpa Adventure Gear Reviews

Name: Sherpa Adventure Gear
Address: 16 Mill Street,, 16 Mill Street,, Oakham, Rutland
Rating: 4.74

4.7 Rating 1,596 Reviews

94 %

of reviewers recommend Sherpa Adventure Gear

4.7

Based on 1,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01572 772474

Email:

info@sherpaadventuregear.co.uk

Location:

16 Mill Street,,
16 Mill Street,
Oakham, Rutland
LE15 6EA

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Sherpa Adventure Gear 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Auch die zweite Lieferung entsprach nicht der bestellten Ware. Bestätigt wurde die Farbe Masala, geliefert wurde Haze. Da diesmal wenigstens die Größe stimmte, werde ich das Sweatshirt behalten. Von weiteren Einkäufen bei Ihnen werde ich aber Abstand nehmen. Mit freundlichen Grüßen Gunter Halle”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave this feedback, I can see from our system my Colleague Debby has resolved this for you and we have sent the ordered item out to you. My sincere apologies for the errors in our system which allowed for the incorrect garment to be shipped out - we are working to ensure this does not happen again in the future. Thanks, Laura

Posted 1 year ago

“Not easy to return like amazon”

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Posted 1 year ago

“The dress arrived damaged. The material is very tin and not nice.”

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Posted 1 year ago

“I still haven’t received one of the three items I ordered. I emailed the company and haven’t heard back.”

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Posted 1 year ago

Hi, Thank you for taking the time to leave this review - I can only apologise you were able to order an item which was out of stock. We are working hard to resolve this issue in communication between our systems. The out of stock item has been refunded and you should have received communications confirming this. If you require any further assistance please do get in touch with our customer services team and we will be happy to help. Thanks, Laura

Posted 1 year ago

“The website gives the impression that this dress is made of Alpaca and Marino wool. However, it is mostly made of recycled fishnets.”

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Posted 1 year ago

Hi, Thank you for taking the time to leave a review. I can only apologise you did not find the site clear enough. We do list the full make up of the product in the description - this dress is compromised of 35% recycled nylon, some of which may be from recycled fishing nets. I have passed this feedback regarding clarity of the description onto web team for review. Thanks, Laura

Posted 1 year ago

“I ordered multiple items, my card was charged and then receive notice that my card would be credited b/c half of the items were no longer in stock- very disappointing! There must be a better was to track inventory than your current system.”

Helpful Report

Posted 1 year ago

Hi Debbie, Thank you for taking the time to leave this review. I can only apologise you were able to order an item which is not in stock. We are currently experiencing issues in the communications between our system and our website. We are trying to resolve this as swiftly as possible and appreciate your patience in the meantime. Thanks, Laura

Posted 1 year ago

“I was not informed when it would arrive. It just showed up one day. I’m fortunate I was home.”

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Posted 1 year ago

Hi, Thank you for taking the time to leave this review. I can only apologise you were not informed of the delivery time of this item - I have raised this with our logistics team and we are trying to resolve this as swiftly as possible. Thanks, Laura

Posted 1 year ago

“VERY POOR QUALITY, NOT UP TO SHERPA WELL MADE PRODUCTS. VERY SMALL "BLANKET" WRAP And Cheap frabric. Disappointed to say the least.”

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Posted 1 year ago

Hi, Thank you for taking the time to give us feedback about your experience with our products. We are sorry to hear that you were disappointed by the quality of the fabric. If you haven't already, please do return this to us for a refund - I will pass your feedback on to the development team. Thanks, Laura

Posted 1 year ago

“Guten Tag. Leider kann ich Sie bis jetzt nicht positiv bewerten. Ich habe schon mehrere Male auf verschiedene Arten versucht sie zu kontaktieren ( Email, SMS, Telefon). Leider ohne Erfolg. Ich habe 2 Bhutan Pullis bestellt und möchten EINEN PULLI WIEDER ZURÜCKSCHICKEN. !!!! BITTE SENDEN SIE MIR EINEN RETOURSCHEIN !!!!‼️‼️ Mit freundlichen Grüßen Daniela Göppert”

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Posted 1 year ago

Hallo, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung abzugeben. Meine Kollegin Debby hat sich per E-Mail an Sie gewandt, um Ihr Rückgabeproblem zu lösen. Mit freundlichen Grüße, Laura

Posted 1 year ago

“Even though I measured myself beforehand, the skirt was much too big. Plus I thought- from the pictures - that it was made of cotton rather than thin Jersey material. So I had to send it back.”

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Posted 1 year ago

“Bead bracelet bought mid June has broken. Not cheap at 14.95 so disappointed with quality.”

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Posted 3 years ago

“It’s a really nice looking hat but after only one wear in wet weather and leaving it to dry overnight it shrunk. I am really disappointed after reading so many good reviews about the quality of Sherpa Adventure Gear.”

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Posted 5 years ago

Sherpa Adventure Gear is rated 4.7 based on 1,596 reviews