Shoon Reviews

Name: Shoon
Address: Mendip Court, Bath Road, Wells
Rating: 4.12

4.1 Rating 633 Reviews

78 %

of reviewers recommend Shoon

4.1

Based on 633 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01749 681664

Email:

customerservice@shoon.com

Location:

Mendip Court, Bath Road
Wells
BA5 3DG

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Shoon 5 star review on 26th January 2017

Susan Ritson

Shoon 5 star review on 12th January 2017

Roy Stephenson

Anonymous

Anonymous // 01/01/2019

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“I have still not received my order which was dispatched 8 days ago.”

Helpful Report

Posted 6 years ago

“ordered on line and have been waiting over three weeks for delivery and for the last week a promise (text) every day of delivery. This will be my last order.”

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Posted 6 years ago

“I had to wait ages for my order to be delivered but this was because the company went into liquidation. When the shoes eventually arrived unfortunately they did not fit, I was hoping to return them to my local shop which I discovered too late had closed down. I therefore had to send the shoes back to Shoon which cost £26. I am hoping that I will be refunded the full amount as soon as possible. I did like Shoon's selection of shoes and boots and am sorry that their shop in my town has had to close.”

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Posted 6 years ago

“The shoes were of very good quality and I'm very pleased with them.”

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Posted 6 years ago

“Very good service when I had to ring about a problem which was soon resolved.very helpful staff”

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Posted 6 years ago

“Beautiful boots at a reasonable price. Delivered quickly and kept me informed.”

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Posted 6 years ago

“Very helpful telephone response”

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Posted 6 years ago

“It cost me £11 to return a pair of boots that did not fit. I was expecting to pay something as the website did not advertise free returns, but £11? I will not be shopping online with Shoon again”

Helpful Report

Posted 6 years ago

“The fittings on the shoes so out of kilter with the sizes of other brand shoes. Postage for returns is the responsibility for the customer which is rare these days and would deter me from making further purchases.”

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Posted 6 years ago

“I still have not got the boots I ordered and paid for on the 6 February. I have been told they were dispatched on 15 February. I spoke to Ivette on Wednesday, 21 February who said she would arrange for somebody to look into it and they would call me yesterday. I have had no call and still no delivery of the boots I have paid for. What is going on? Shocking customer service, I won’t use you again. Please send the boots I have paid for or refund me. Thank you, Lisa Greenwood.”

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Posted 6 years ago

“The whole process was really efficient. Chose the shoes and ordered. They were quickly dispatched and arrived promptly. Well wrapped.”

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Posted 6 years ago

“Bought some boots for a holiday 2 weeks in advance. After 11 days they had yet to arrive, i called the number on the email and i was told it was not the right one for shoes, but they took my order number and said they would let them call me back. They never call and the boots arrived when i was already away. Now i don't need them anymore and have to pay for return.”

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Posted 6 years ago

“I was unaware that this company was in administration when I placed the order. There was a delay in delivery and poor communication. Although I now have my purchase and am pleased with it I doubt that I will order anything again.”

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Posted 6 years ago

“How can a company that has gone into administration in November continue to allow people to buy online in December, take their money and not deliver the goods”

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Posted 6 years ago

“I ordered and paid for a pair of slippers online for a Christmas present. Received an e-mail acknowledgement for the order. There was no subsequent information provided about shipping or delivery dates. After a week I twice e-mailed Shoon to seek that information. Neither e-mail received a reply. I tried phoning both the main office customer services and my local shop a dozen times each to find out if there was a problem; the calls were never answered. I called the Shoon shop in Bath; a very helpful lady explained that Shoon had been taken over and gave me a telephone number in Leeds to call. A helpful lady there advised that there was a problem with the manufacturer of my order and immediately initiated a refund which has been received. The problem - no information being pushed to the customer and that whoever was responsible for tracking the order did nothing to alert me that it could not be fulfilled. It should not have been my responsibility to take action to track down my order and recover my money. Just before I managed to contact the lady in Leeds, I sent Shoon another e-mail pointing out that if the Shoon website offers contact through a customer services e-mail address, it should be answered - unsurprisingly that had not been answered either. What a mess.”

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Posted 6 years ago

“Have not received the order can you help?”

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Posted 6 years ago

“Delivered to wrong address. Never received promised e mail notifying me of dispatch date. Delivery took 3 weeks by which time I had purchased alternatives. Logged onto website for advice regarding returns and followed link to Post Office. The PO doesn't have a returns label for Shoon!. Decided to contact customer service at Shoon. Phoned numerous times and only ever got recording telling me the mail box was full. Phoned an alternative number - no-one ever picked up the phone. E-mailed customer service with my complaint. No response. Never again !”

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Posted 6 years ago

“I haven't received my order yet, my emails haven't been answered and the phone is constantly engaged. Order No 14427 - if anyone wants to sort it”

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Posted 6 years ago

“Goods have not arrived 2 weeks after order date with no communication. Shoon have now requested a review before the goods have arrived or any mention of arriving. Email query is bounced by customerservice@shoon. Delivery information support line is permanently engaged and 'Can we help?' number is never answered. Twitter does not appear to have been updated since November. Last time I will buy on-line from Shoon.”

Helpful Report

Posted 6 years ago

“Only one item arrived and I have not been able to contact the company since because by phone after five calls in two weeks their mailbox is always full and I have had no reply from the three emails that I have sent. This was a just a pair of slippers that is (was?) a present for Christmas. If they are not in stock it would have been nice to know such that I could have tried somewhere else.”

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Posted 6 years ago

Shoon is rated 4.1 based on 633 reviews