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Shoon Reviews

4.1 Rating 633 Reviews

78 %

of reviewers recommend Shoon

Company Reviews

Product Reviews

4.1

Based on 633 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01749 681664

Email:

customerservice@shoon.com

Location:

Mendip Court, Bath Road
Wells
BA5 3DG

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Shoon 5 star review on 26th January 2017

Shoon 5 star review on 12th January 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the 5th day of delivery, I phoned to enquire when the pumps I had ordered would arrive only to find the parcel hadn't been dispatched yet. It did arrive next day by special courier at no cost to me. When the parcel was opened, the shoes were both for the right foot. These were for my daughter's birthday. The saga is ongoing.”

Posted 4 years ago

“Took far to long to deliver and when phoning no one could find order number or tell me where goods were!!. W Milkins Somerset”

Posted 4 years ago

“only received part of order contacted customer services ,not very helpful still awaiting 2 deliveries no communication at all from them. will not order again.”

Posted 4 years ago

“I ordered shoes Moda in Pelle size 38 (5) unfortunately when I received them they had sent me size 4 shoes in a size 5 box so having to return them. I sent an email to Moda in Pelle regarding this and requested a replacement however they advised me that they may not have any in stock.”

Posted 5 years ago

“I used to shoo in the actual shoon shop in Cheltenham and I was always satisfied with the high quality of your shoes. This time I am very disappointed because the size 4 that I ordered was so big. It seemed two sizes bigger. Can't use it. Will give it away. Returning items is a hassle for me. Will never shop online after this experience. Delivery also took too long.”

Posted 5 years ago

“I have bought several pairs of shoes from moda in Pelle and love them. The reason for my poor rating is that I ordered two pairs of boots from Shoon and only one (lovely) pair arrived in a couple of days later. I waited about a week, phoned them and was told it would be sent. Nothing arrived so about two weeks after purchase I phoned again, only to be told there was a problem with quality check, they would not be sent, and would be issued with a refund (that I received a few days later). Really disappointed as if been informed sooner could have bought alternatives in sale but by the time I was told it was too late and I missed out 😩. Hence although great footwear, very poor customer service from Shoon.”

Posted 5 years ago

“The boots are fine but delivery was appalling. It took over two weeks for these boots to arrive despite it saying on the order that it would be delivered in 3-5 working days. These boots were to be a xmas present for my daughter but instead of a package to open she got an IOU.”

Posted 5 years ago

“I received 3 emails telling me my shoes were on the way,they were being delivered in 3 separate parcels,each had their own order number.I received 2 of the packages but the third one has not arrived.I rang Shoon on Monday 10th December to say one of the parcels had not arrived. The person I spoke to said she would look into it and get back to me, as yet Ihave not heard anything ,today is Thursday 13 th December . I thought I would have heard something by now ,so no very happy with the service .”

Posted 5 years ago

“I have had to send one purchase back due to a lumpy insole in one boot. i would very much like a replacement having sourced this boot after much searching...”

Posted 5 years ago

“Selling a product that they didn't have - the shoes I had were two left feet when they checked before despatch. Should have been checked before offering for sale. Means a 2-3 day delay before I get my money back, which is also poor.”

Posted 5 years ago

“Very poor communication after dispatch of shoes. We'll over a week since ordered now, still no shoes. Tried contacting Shoon but no one answers phone or has responded to email.”

Posted 5 years ago

“The item has still not even been delivered after being ordered a week last Tuesday!!!!!!!!!!!”

Posted 5 years ago

“Unfortunately I had to return the shoes that I ordered as when I received them they had been worn and the soles were dirty Danny in customer service has been brilliant and is helping me with the returns”

Posted 5 years ago

“Very disappointing that I had to pay postage on returns Very poor in that respect and also took several days for order to be despatched Eileen Reid”

Posted 5 years ago

“I recently ordered shoes from Shoon which I have done many times before. Sadly the lovely shoes did not fit so I had to return them. But, to my surprise I discovered I could not post them back, but had to return them to store, which is a 20 mile trip. Why have you changed your returns policy Shoon? Because of this I will not be able to do online orders in future.”

Posted 5 years ago

“Order took 10 days to arrive and then contained one shoe as ordered and one shoe of a different design! Good customer interface, apologetic, efficient and helpful. A free return label was provided and I now await a matching pair of well made Ecco shoes.”

Posted 5 years ago

“Shoon only sent me one of the pairs of shoes I purchased with no notification or apology for this fact. Not a great service. why advertise shoes you do not have in stock as in stock and ready to sell!”

Posted 5 years ago

“Ordered two pairs of sandals & payment went out of my account, did not hear anything for one week and found out that one of them was out of stock! If I had known that there was none online, would have bought them at store!”

Posted 5 years ago

“Have used before but still waiting on a order placed nearly 2 weeks ago”

Posted 5 years ago

“Ordered two pairs of shoes for my wife. They arrived but one pair was shop soiled and dirty. It had a number of price labels stuck on top of each other and had clearly been on display for some time. Contacted Shoon to complain and they sent a free post label but still had the time wasting visit to the Post Office to send it back Not really good enough and not the first time they have done this.”

Posted 5 years ago

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Shoon is rated 4.1 based on 633 reviews