Shoon Reviews

Name: Shoon
Address: Mendip Court, Bath Road, Wells
Rating: 4.12

4.1 Rating 633 Reviews

78 %

of reviewers recommend Shoon

4.1

Based on 633 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01749 681664

Email:

customerservice@shoon.com

Location:

Mendip Court, Bath Road
Wells
BA5 3DG

Write Your review

Tell us how Shoon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shoon 5 star review on 26th January 2017

Susan Ritson

Shoon 5 star review on 12th January 2017

Roy Stephenson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 weeks to receive the shoes and they were suede rather than the leather ordered. Have returned for a different size. Such a great selection though and l would order more if faster delivery”

Helpful Report

Posted 6 years ago

“I had to wait weeks for my delivery and after I queried what had happened I was sent an email saying my order had been cancelled without any explanation. When I rang customer services I was told that one item in my order had been cancelled only, but three other items that I ordered have still not arrived. There was no communication about delays/lack of availability and I honestly began to wonder whether I had hit upon a "rogue" site by mistake. I have never had such problems in the past ordering online from Shoon. Have you changed your service provider?”

Helpful Report

Posted 6 years ago

“I ordered the shoes on the 23/02/18 and I was told I should had them as they had been sent on the 15/03. It is now the 23/03/18 and I still haven't received them. Considering it is now Spring this is ridiculous. I was very sad to hear you have gone into administration and we have lost my fave shoe retailer(Jones) in Exeter as well. I am now reliant on going to Totnes or ordering online. Thank you, Sally Bennett sallybennett01@gmail.com”

Helpful Report

Posted 6 years ago

“I had to wait ages for my order to be delivered but this was because the company went into liquidation. When the shoes eventually arrived unfortunately they did not fit, I was hoping to return them to my local shop which I discovered too late had closed down. I therefore had to send the shoes back to Shoon which cost £26. I am hoping that I will be refunded the full amount as soon as possible. I did like Shoon's selection of shoes and boots and am sorry that their shop in my town has had to close.”

Helpful Report

Posted 6 years ago

“Still not received delivery from Shoon, despite order being placed on 10th December; not great!”

Helpful Report

Posted 6 years ago

“I purchased 2 pairs of shoes. Unfortunately I can't wear either because the heel slips so much, I think because the design of the heel is not deep enough. I have tried everything, heel grips etc but still uncomfortable. Although they have not been worn outside of the house, and I was away on holiday when they were delivered,I think I have left it too long to return them.So a waste of £73.99!”

Helpful Report

Posted 6 years ago

“The sizes have changed. They're at least two sizes smaller than the normal UK sizes have always been.”

Helpful Report

Posted 6 years ago

“I bought these on the internet and didn't notice that the interior was synthetic lined (I wouldn't have bought them if I had noticed). I decided to keep them as I was desperate for some shoes and wore them out of the house immediately. The lining at the back of the heel had a lump that I hadn't noticed and ended up with a blister. I returned home and tried to remove it and ended up cutting part of the lining away. The other shoe also has a hard lump in a similar spot, so I will need to cut some of the lining away there too, as it is all part of the lining. I don't expect the shoes to last long since I have damaged the lining whilst trying to remove the lump. Really disappointed as not what I expect from Joseph Siebel shoes or Shoon.”

Helpful Report

Posted 6 years ago

“Despite having the correct billing address on my order, the parcel was sent to the wrong address”

Helpful Report

Posted 6 years ago

“Wrong size and wrong colour. Pink instead of pewter. I take 39's and these would have fitted a 41. Bought another pair of fitflops at the same time from different source and they were perfect.”

Helpful Report

Posted 6 years ago

“I had to return the Crocs I bought because they were poor quality and not what I expect from Shoon. Since finding you in Cheltenham 5-6 years ago I have bought all my shoes, 2-3 pairs a year, by mail order from you, usually Josef Seibel. I love your emails and the range of shoes you offer and so was disappointed to find these shoes made in China were not of the quality I want.”

Helpful Report

Posted 7 years ago

“The pair of shoes online I ordered where not as described”

Helpful Report

Posted 7 years ago

Dear Wendy, Thank you for your review. I'm sorry for the inconvenience caused. Please could you contact our customer service team on the number below and we will be more than happy to assist you further. We will look forward to hearing from you soon. Kind regards Shoon Customer Services

Posted 7 years ago

“I bought two pairs of boots in the online sale and returned both. I regularly buy footwear in store as I value the quality of the goods, but the items received online fell far short of the usual standard. The online goods were branded Shoon and I wonder if this is a line that's used for 'sale' purposes only?”

Helpful Report

Posted 7 years ago

Dear Daniel, I’m sorry that you have had a negative experience with our Shoon branded boots. I can assure you that these were not bought for the Sale, however we will have a close look at the product and will bring your concerns up with the manufacturer. We do endeavour to supply a high quality in our products and hope that you have managed to find a suitable replacement. Kind regards Shoon Customer Services.

Posted 7 years ago

“Last order - they found the shoes were not in stock after Id placed order - did give me a voucher by way of apology but when I used that they sent shoes 2 sizes smaller than it said on invoice. T he shoes were returned promptly at the beginning of last week - they tell me they are due to deal with returns tomorrow! They seem to be all over the place - BUT used not to be!!”

Helpful Report

Posted 7 years ago

Dear Janet, Thank you for your review. I'm sorry you've experienced a problem with your orders. Please do contact our customer service team and we will be more than happy to assist you further. Kind regards Shoon customer services.

Posted 7 years ago

“I have not yet received the item!”

Helpful Report

Posted 7 years ago

“My gripe is about the shipping. Apparently my purchase was despatched from a shop. My flat number on the parcel was 56 whereas I live at number 3 and my name was also wrong. Human error which should never have happened. The postman eventually found me and asked me to make sure you had my correct address.”

Helpful Report

Posted 7 years ago

Dear Diana, thank you for bringing this to our attention. We are very sorry for the inconvenience caused. We have raised this with the store in question when you called our head office and they are truly very sorry for the mistake. If you require any further assistance please do not hesitate to contact us. Kind regards Shoon Customer Service

Posted 7 years ago

“Nice boots. Too narrow for me had to return”

Helpful Report

Posted 7 years ago

Dear Glynis, Thank you for letting us know, we are sorry to hear they are too narrow. We do offer a free returns service. Please do use this service to return your order. In the meantime if you require any further information or assistance please do not hesitate to contact me. Kind regards Shoon Customer Service

Posted 7 years ago

“Still waiting for them to arrive”

Helpful Report

Posted 7 years ago

Dear Andy, Thank you for your review. We did email you on the 20th December as the postcode and address didn't match and a telephone wasn't provided for us to contact you. If you could please contact our customer service on the following number we will be more than happy to assist you further. 01749 671709. We will look forward to hearing from you soon. Kind regards Shoon customer service

Posted 7 years ago

“I ordered a pair of boots from Shoon online on 13th December and heard they had been dispatched on the 16th. I was told delivery would take place between 16th and 21st December so when they had not arrived by then, I contacted the help line. The person I spoke to to was extremely helpful but discovered that the boots had been delivered to the Shoon depot in Wells (whilst addressed to me); I am not sure how long they had been there. She said she would send them out that day (22nd December) but I would probably not receive them in time for Christmas. They are not a Christmas present but I had wanted them to wear over Christmas so am extremely disappointed. I have always enjoyed shopping in Shoon but this episode has rather put me off.”

Helpful Report

Posted 7 years ago

Dear Sally, We are sorry to hear you haven't received your order yet. I can confirm it was despatched with Royalmail so you should receive it shortly. It might experience a slight due to Christmas. If you require any further information please do not hesitate to contact our customer service team. We are sorry for the inconvenience caused. Kind regards Shoon

Posted 7 years ago

“On buying a pair of shoes ringing twice about were there are, got them on Christmas eve I hope still waiting to see them turn up, it is a Christmas present for by daughter very very important , did order 9 days”

Helpful Report

Posted 7 years ago

Dear Patricia, Thank you for your review. I'm sorry to hear you haven't received your order yet. I believe you spoke with my colleague Rosie the other day regarding this. Please could you let me know whether you've received this order yet. Kind regards Shoon Customer Service

Posted 7 years ago

Shoon is rated 4.1 based on 633 reviews