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Shoon Reviews

4.1 Rating 633 Reviews

78 %

of reviewers recommend Shoon

Company Reviews

Product Reviews

4.1

Based on 633 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01749 681664

Email:

customerservice@shoon.com

Location:

Mendip Court, Bath Road
Wells
BA5 3DG

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Shoon 5 star review on 26th January 2017

Shoon 5 star review on 12th January 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order fulfilled by Moda in pelle with no mention of Shoon on delivery note. No indication that the Two companies are linked. Due to poor fit, shoes needed to be returned - but to Moda in Pelle. Too confusing. My contract to purchase was with Shoon yet credit card payment taken by Moda.”

Posted 5 years ago

“Never had confirmation of purchase. Never had confirmation of custom service acknowledgement when questioning delivery of purchase. Did receive an email to confirm one item would not be dispatched- obvious why but no explanation given! I liked my boots though - when they arrived!”

Posted 5 years ago

“Found website rather slow. Had to ring up twice to find out what had happened to the shoes. Discovered they had been 'lost'. Still uncertain where and by whom. Was sent another pair. Girls helpful when I rang. Do feel your shoes are expensive. Not sure I would use you again.”

Posted 5 years ago

“ORDERED 2 PAIRS,AND PAID FOR 2 PAIRS,ONLY TO BE TOLD A FEW DAYS LATER THAT 1 PAIR WOULD NOT BE SENT OUT AS IT WAS DAMAGED. RECEIVED THAT REFUND . SENT THE OTHER PAIR BACK,STILL WAITING FOR THE REFUND!”

Posted 5 years ago

“Well I ordered a pair of size 42 shoes The box, when it arrived said size 42 but the actual shoes inside were 41 and would not fit Sadly you now don’t have any 42’s left in stock. I await a refund! Peter Smith”

Posted 5 years ago

“The boots are fine but found in rain some colour does come off inside boot.”

Posted 6 years ago

“Unfortunately i had to return both my boots and sandals as they were too small. I am normally a size 4 but i guess the brand came up a bit small. Shame they did not come in 1/2 sizes. Quality of both were perfectly acceptable.”

Posted 6 years ago

“The shoes were of very good quality and I'm very pleased with them.”

Posted 6 years ago

“Easy to order and love the boots I received”

Posted 6 years ago

“Love Shoon shoes, but terrible on line delivery experience. They need to change the company they use for deliveries to one that is more user-friendly for people who work full-time. It was really hard to get the shoes delivered to me”

Posted 6 years ago

“The boots arrived within the time given. Unfortunately they were too narrow in the foot. I was able to return them to my local Shoon store for an immediate refund.”

Posted 6 years ago

“Lovely sandals but unfortunately there is a very big gap for the toes. Too big for me. Perhaps I should have ordered a smaller size. Will have to return.”

Posted 6 years ago

“Very nice and comfortable shoes. Cheaper at other retailers though.”

Posted 6 years ago

“A good selection of shoes”

Posted 7 years ago

“Ordering line was fine. Delivery took a while although free. Unfortunately the sandals are secured by Velcro and the Velcro is not long enough. I think if my feet swell during the summer and I let the shoes out around my ankle there won't be enough to keep them fastened so I will be returning them.”

Posted 7 years ago

Hi, we are sorry for the inconvenience caused. Please feel free to use our free returns service to return your order to us. We will look forward to hearing from you soon. Kind regards Shoon Customer Service

Posted 7 years ago

“I ordered some boots as I cud see the price online differed from the store price. But I was not aware that the prices shown on website do not include vat. It must be written somewhere but I didn't notice it and was annoyed that by the time i had gone through to checkout the boots had gone up by £7 as vat was added. I think it's misleading to advertise the prices without vat. Gives you the impression they r cheaper I ordered size 6 as I am a 5.5 and there wasn't a 5.5 available but when they arrived they were far too small. So all in all not a good experience”

Posted 7 years ago

Dear Liz Thank you for your enquiry. All prices include VAT. At the checkout that VAT amount is displayed. At the time you placed your order we were running an extra 20% off promotion, prices in store were marked down at the till however online the price included the promotional discount. If you would like to discuss this further please do not hesitate to contact our customer service team. Kind regards Shoon customer services

Posted 7 years ago

“Quite happy with product and service, however when purchasing gifts online and it's shipped with branding all over spoils the surprise. Update - You have responded with the following : We are sorry for the inconvenience caused. If you would prefer us to despatch in plain wrapping we are more than happy to do this for you. Please just email customer service and we will happily do this for you. Kind regards Shoon Customer Service 1) Not a lot of use now is it?, Why not just take the feedback for review and consider if you need to change the way you do things. 2) Why engage with me from a "Do Not Reply" e-mail. 3) Thanks for the information you provided, where is this information at point of order?, could you not provide a tick box for customers to indicate if they would lie it "gift packaging"? (again take it as feedback, I don't need or want a response)”

Posted 7 years ago

Dear John, We are sorry for the inconvenience caused. If you would prefer us to despatch in plain wrapping we are more than happy to do this for you. Please just email customer service and we will happily do this for you. Kind regards Shoon Customer Service

Posted 7 years ago

“Hi, item I ordered was apparently dispatched over a week ago, yet I am still to receive it. So can't really give a review yet! Is there anyway you could chase this for me please or send me a tracking number Regards Mark Hutchinson Order no 5088 Thanks.”

Posted 7 years ago

Hi Mark, Thank you for your review. We are sorry to hear you haven't received your product yet. Please contact our customer service and they will be more than happy to assist you further. Best wishes Shoon Customer Services

Posted 7 years ago

“Great products and excellent customer service response .Pity that the person who addressed the parcel did not address it fully and correctly which meant I have just received the shoes ordered on the 9th. Today being 28th.Because Shoon don't ship internationally apart from EU. Shoes had to be sent to a shipping centre and the incorrect address meant a huge delay.Buying from House of Fraser who do ship internationally means shoes arrive within 10 days and addressed correctly to NZ with no hassles.”

Posted 7 years ago

“The order took over a week to arrive as the shoes weren't actually in stock, though that wasn't the impression when ordering. The shoes were really nice but unfortunately I had to send them back as they were too small. It would have been helpful if I'd know they were small fitting for the sizes. Returning was a pain as my printer was broken and you needed to print the returns label so I had to go to the library to print out a label. Would be easier if you could just write out your own like you do for Boden and others. All in all not a great experience.”

Posted 7 years ago

Shoon is rated 4.1 based on 633 reviews