Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

4.6 Rating 1,094 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

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English

“Placed order for Power Washer. I called them 2 days later and canceled the order. I was told I would have a refund within 48 hours. That was on June 15th. I am still waiting for my refund. I have emailed several times with no response. I finally got through on a call and was told it takes 7 to 10 days for a refund. It had been 12 days at that point. I still do not have my money back. I have put in a request for Paypal to return my money. I do not think the company will ever issue a refund. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 5 years ago

“Placed order about a week ago. Never shipped item. Called their support phone number and got no answer multiple times. Texted a representative and they said someone would call me back. Never returned that call either. I believe the company is failing. AVOID this seller.”

Helpful Report

Posted 5 years ago

“Horrible customer service. I had to write 5 emails to get a price adjustment and it's been over a month now and still no response from the company.”

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Posted 5 years ago

“I had to return a mower I had purchased. The mower was received on their end on 6/5/2020. As of today, 6/26/2020 I have not received a refund or an answer to my 5-6 emails other than their automatic response.”

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Posted 5 years ago

“Bought a hose from them, 2 year warranty, registered it. The hose leaked within 2 days. Registered the product. They issued a tracking number and ?? Nothing for over 2 weeks. Warranty is worthless. Buy from a local store. This company is a fraud.”

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Posted 5 years ago

“Part was missing from original order, took 2 days to get a CS person on phone. Kept calling the number but system kept hanging up on me. Sat on Chat for 40 minutes no on ever connected and it dropped me. Finally got thru on May 28th, on May 30 they emailed me order and tracking info, it is now 18 days later and missing part still has not shipped out. Company I ordered thru has tried multiple times and cannot get thru. I continue to call and email and get no response. All over their. Website they talk about their customers and how they care, well that is total BS, they have the worst Customer Service I have ever dealt with.”

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Posted 5 years ago

“If I could Give a minus zero I would. What a joke this company is. Placed order for a item that was just 19.99 but have to pay shipping that is almost the same amount. Don’t mind that if I could get the item or some type of response from them. Order was placed 2 weeks ago. Please beware and make sure you put on credit card or PayPal so you can get your money back. Better yet don’t order from them at all!!!!!!!”

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Posted 5 years ago

“brought product had to ask where it was said send out another finally got it then needed to send back and haven't been able to get a return label on them phone 2 hours at a time on hold then hangs up on me. chat is a robot so don't get anywhere with that either”

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Posted 5 years ago

“HORRIBLE!!! Entice you with great deals n products then they NEVER ship items out... Waste of time!! Worst buying experience on internet ever!!”

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Posted 5 years ago

“Unfortunately, I can't review the product because I never got to use it. This company has the worse customer service I've ever encountered. I bought the SPX 3000 pressure washer which arrived damaged. After seven days of no response except for an automated email I returned it. Luckily I bought it through Menards who took it back with no problem . If there were zero stars that would be my rating. I don't think this company cares at all after the product leaves the factory.”

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Posted 5 years ago

“Trying to get parts from this company is impossible. There communication skills are pathetic.”

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Posted 5 years ago

“Bought a garden kit, (GTS4001C) opened box and one critical part was missing, the blower tube. Tried calling numerous time but hung up on each time. Tried chat, waited 40 minutes got disconnected. Went to original vendor, they' ve tried 3 times to email you, no response back from you. Your CS Sucks, that is the bottomline.”

Helpful Report

Posted 5 years ago

“New 75' garden hose leaks and continually kinks blocking all water flow. Clearly advertised not to do this. Sent multiple emails and chat to customer service. 21 days later and no replacement hose was ever sent or even acknowledged as ordered in my account info even though I was told a replacement order was made, several times. Ranks among the poorest Customer service ever encountered.”

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Posted 5 years ago

“The worst customer service ever. I emailed and called repeatedly inquiring about my order. I purchased hand sanitizer and was told it was shipped on 4/12. On 4/19 I stated that the shipment had not left their location because the UPS tracking number showed no movement. The customer service rep checked and agreed that they did not know where the shipment was and they could not replace it because it was out of stock. He then stated that he would cancel the order and issue a credit. Today 4/20, I received an email from Lizabeth stating that the shipment had not been processed. I made her aware of my phone call the previous day and to cancel the order. I called today 4/20 and spoke to Clinton and was told that there was nothing that showed a credit issued. He put me on hold for 17 minutes and came back to tell me that he spoke to his manager. He would cancel the order and a credit would be issued. I told him that I no longer wanted the merchandise since it had taken so long, was told it was out of stock and had to make several phone calls only to be given the run around. He stated that a credit would be issued within the hour. Nothing was done. Speaking to customer service was like speaking to the wall. You would make a statement and the phone would go "dead". Then I would say "are you there" and he would come back. I believe I was muted while the rep probably ate lunch or did something else. They pretend to listen to you and nothing gets done. I am still waiting for my credit to be issued. I am no longer calling. This is totally ridiculous. I will solve it in another manner.”

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Posted 5 years ago

Shop Joe is rated 4.6 based on 1,094 reviews