Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.60

4.6 Rating 1,096 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“ZERO RATING. DO NOT BUY FROM THIS COMPANY. We purchased a dethatcher in early 2020, right at or right before the start of COVID. Used it once and pieces broke off. We reported it and were assigned a ticket number but nothing has ever happened. We have called their phone so many times. After hearing their message of telling me to stay on the line, I get disconnected. Been calling for over 6 weeks. Always the same thing. I did notice, on their web site, they offered an additional number to call....same thing happens. Never get put on hold. Just get disconnected. Have spoken to (2) techs on line and they tell me someone will get in contact with me. NOTHING. Have sent more than a dozen emails, referencing the ticket number and never hear back. We spent our money with a company that we thought was reputable. They are not. DO NOT BUY A PRODUCT. THEY HAVE NO CUSTOMER SERVICE. Covid or not, they should have themselves together to respond to customers.”

Helpful Report

Posted 5 years ago

“I had to rate one star but feel a rating of negative 5 stars is a more accurate representation of Sun Joe's reprehensible customer service. I purchased a new electric mower (MJ401E-RM) by way of an online offer back in March 2020. I have another mower so I didn't use the new one until the end of May and it cut the lawn nicely. I used it again on June 5, 2020 and the back wheels completely broke off the mower. I reported to Sun Joe and was given a Ticket number. And here I am six weeks later . . . . Long story short, I called Sun Joe because the previous three email inquiries and three online chats resulted in absolutely zero action from this company to resolve my product issue. Not surprisingly, I sat on hold for almost 45 minutes today I have been told three times by online chat agents that my case has been escalated up and categorized as a rush case. Today Frank M answered my chat, took my information and then crickets. This is the absolute worst customer service I have ever experienced and after researching reviews I see I am not alone in my experience. I understand Covid and the restrictions it has placed on business, but really? Six weeks and still no one can tell me what I am supposed to do with this useless mower? Needless to say this is the last piece of Sun Joe equipment I will be purchasing.”

Helpful Report

Posted 5 years ago

“Placed order for Power Washer. I called them 2 days later and canceled the order. I was told I would have a refund within 48 hours. That was on June 15th. I am still waiting for my refund. I have emailed several times with no response. I finally got through on a call and was told it takes 7 to 10 days for a refund. It had been 12 days at that point. I still do not have my money back. I have put in a request for Paypal to return my money. I do not think the company will ever issue a refund. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 5 years ago

“Placed order about a week ago. Never shipped item. Called their support phone number and got no answer multiple times. Texted a representative and they said someone would call me back. Never returned that call either. I believe the company is failing. AVOID this seller.”

Helpful Report

Posted 5 years ago

“Horrible customer service. I had to write 5 emails to get a price adjustment and it's been over a month now and still no response from the company.”

Helpful Report

Posted 5 years ago

“I had to return a mower I had purchased. The mower was received on their end on 6/5/2020. As of today, 6/26/2020 I have not received a refund or an answer to my 5-6 emails other than their automatic response.”

Helpful Report

Posted 5 years ago

“Bought a hose from them, 2 year warranty, registered it. The hose leaked within 2 days. Registered the product. They issued a tracking number and ?? Nothing for over 2 weeks. Warranty is worthless. Buy from a local store. This company is a fraud.”

Helpful Report

Posted 5 years ago

“Part was missing from original order, took 2 days to get a CS person on phone. Kept calling the number but system kept hanging up on me. Sat on Chat for 40 minutes no on ever connected and it dropped me. Finally got thru on May 28th, on May 30 they emailed me order and tracking info, it is now 18 days later and missing part still has not shipped out. Company I ordered thru has tried multiple times and cannot get thru. I continue to call and email and get no response. All over their. Website they talk about their customers and how they care, well that is total BS, they have the worst Customer Service I have ever dealt with.”

Helpful Report

Posted 5 years ago

“If I could Give a minus zero I would. What a joke this company is. Placed order for a item that was just 19.99 but have to pay shipping that is almost the same amount. Don’t mind that if I could get the item or some type of response from them. Order was placed 2 weeks ago. Please beware and make sure you put on credit card or PayPal so you can get your money back. Better yet don’t order from them at all!!!!!!!”

Helpful Report

Posted 5 years ago

“brought product had to ask where it was said send out another finally got it then needed to send back and haven't been able to get a return label on them phone 2 hours at a time on hold then hangs up on me. chat is a robot so don't get anywhere with that either”

Helpful Report

Posted 5 years ago

“HORRIBLE!!! Entice you with great deals n products then they NEVER ship items out... Waste of time!! Worst buying experience on internet ever!!”

Helpful Report

Posted 5 years ago

“Unfortunately, I can't review the product because I never got to use it. This company has the worse customer service I've ever encountered. I bought the SPX 3000 pressure washer which arrived damaged. After seven days of no response except for an automated email I returned it. Luckily I bought it through Menards who took it back with no problem . If there were zero stars that would be my rating. I don't think this company cares at all after the product leaves the factory.”

Helpful Report

Posted 5 years ago

“Trying to get parts from this company is impossible. There communication skills are pathetic.”

Helpful Report

Posted 5 years ago

“Bought a garden kit, (GTS4001C) opened box and one critical part was missing, the blower tube. Tried calling numerous time but hung up on each time. Tried chat, waited 40 minutes got disconnected. Went to original vendor, they' ve tried 3 times to email you, no response back from you. Your CS Sucks, that is the bottomline.”

Helpful Report

Posted 5 years ago

“New 75' garden hose leaks and continually kinks blocking all water flow. Clearly advertised not to do this. Sent multiple emails and chat to customer service. 21 days later and no replacement hose was ever sent or even acknowledged as ordered in my account info even though I was told a replacement order was made, several times. Ranks among the poorest Customer service ever encountered.”

Helpful Report

Posted 5 years ago

“The worst customer service ever. I emailed and called repeatedly inquiring about my order. I purchased hand sanitizer and was told it was shipped on 4/12. On 4/19 I stated that the shipment had not left their location because the UPS tracking number showed no movement. The customer service rep checked and agreed that they did not know where the shipment was and they could not replace it because it was out of stock. He then stated that he would cancel the order and issue a credit. Today 4/20, I received an email from Lizabeth stating that the shipment had not been processed. I made her aware of my phone call the previous day and to cancel the order. I called today 4/20 and spoke to Clinton and was told that there was nothing that showed a credit issued. He put me on hold for 17 minutes and came back to tell me that he spoke to his manager. He would cancel the order and a credit would be issued. I told him that I no longer wanted the merchandise since it had taken so long, was told it was out of stock and had to make several phone calls only to be given the run around. He stated that a credit would be issued within the hour. Nothing was done. Speaking to customer service was like speaking to the wall. You would make a statement and the phone would go "dead". Then I would say "are you there" and he would come back. I believe I was muted while the rep probably ate lunch or did something else. They pretend to listen to you and nothing gets done. I am still waiting for my credit to be issued. I am no longer calling. This is totally ridiculous. I will solve it in another manner.”

Helpful Report

Posted 5 years ago

Shop Joe is rated 4.6 based on 1,096 reviews