Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

4.6 Rating 1,094 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It took long time to get a result but she was great”

Helpful Report

Posted 2 years ago

Dear Tony, Thank you for sharing your experience with us. We appreciate your patience throughout the process, and we're glad to hear that our team was able to assist you in a great manner. At Sun Joe, we understand that sometimes issues can take longer to resolve than we would like, but we're committed to providing our customers with the best possible service and finding a solution that meets their needs. We're happy to know that you found our team to be great and helpful, and we hope that the resolution was satisfactory for you. If you have any further concerns or questions, please don't hesitate to reach out to us. We're always here to help and ensure that our customers are completely satisfied with their experience. Thank you for choosing Sun Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great customer service”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Snow Joe. We pride ourselves on the great customer service we provide our customers, and we're glad to hear that you experienced it firsthand.

Posted 2 years ago

“Good to work with stand behind there product”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for sharing your positive experience with us. At Sun Joe, we take pride in our products and are committed to providing our customers with the best possible service. We're thrilled to hear that you found it good to work with us and that we stand behind our products. We believe that our customers deserve the highest level of satisfaction, and we always strive to meet and exceed their expectations. If you have any further feedback or questions, please don't hesitate to reach out to us. We're always here to help and ensure that our customers are completely satisfied with their experience. Thank you for choosing Sun Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I was a very difficult customer at times I feel, and your customer support staff was absolutely extremely patient and provided excellent service.”

Helpful Report

Posted 2 years ago

Dear Vincent, Thank you for sharing your experience with us, and we're glad to hear that our customer support staff was able to provide you with excellent service. At Sun Joe, we understand that sometimes issues can arise, and we're committed to making things right for our customers. We're happy to hear that we were able to resolve your issue with a new SPX3000 pressure washer replacement under warranty. We appreciate your patience and understanding throughout the process, and we're thrilled to know that our customer support staff was able to assist you in a patient and helpful manner. If you have any further concerns or questions, please don't hesitate to reach out to us. We're always here to help and ensure that our customers are completely satisfied with our products and services. Thank you for choosing Sun Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Really Good Customer Service is friendly and knows the product well.”

Helpful Report

Posted 2 years ago

Dear Andres, Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you had a great experience with our customer service team. At SJ, we strive to provide top-quality products and excellent customer service, so we're delighted to know that our team was able to assist you in a friendly and knowledgeable manner. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help and ensure that our customers have the best possible experience with our products. Thank you for choosing Snow Joe, and we hope your happy with your new snowblower! Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Sunjoe made a mistake when selling me and item but made good for that error.”

Helpful Report

Posted 2 years ago

Dear Cory, Thank you for taking the time to leave a review and sharing your experience with us. We're sorry to hear that there was an error in the item you received, but we're glad to know that we were able to make it right for you. At Sun Joe, we take pride in providing top-quality products and excellent customer service. We appreciate your patience and understanding as we worked to resolve the issue for you. If you have any further concerns or questions, please don't hesitate to reach out to us. We're always here to help. Thank you again for your feedback, and we hope to have the opportunity to serve you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“received my model SJ627E snow blower and only got to use it only once. My driveway is fairly long and snow was fairly mid way between light and kind of heavy, so I had to take it slow. But I was happy with the outcome. Thanks so much.”

Helpful Report

Posted 4 years ago

Thanks for the feedback! If you have any other questions or need help in the future, please reaching out us at help@snowjoe.com.

Posted 4 years ago

“Bought the SJ627E MODEL IN 2020 works as advertised no complaints. The only drawback is your crucial replacement parts belts and plastic pulleys have been OUT OF STOCK SINCE DECEMBER how do you run a snowblower company without these parts in beginning of winter & have no idea when they will be in SOLUTION get rid of your inventory manager he's not doing his job anyway”

Helpful Report

Posted 4 years ago

Thanks for the feedback. We will look into the parts issue on the website. We also sent you a private reply regarding the parts. If you need anything else, please shoot us an email at help@snowjoe.com.

Posted 4 years ago

“I am 65 tears old and purchased the snowblower. I absolutely love it it is easy for me to handle and plowe very well thru our Wisconsin snows”

Helpful Report

Posted 4 years ago

Thanks for the feedback, Becky. Glad you are enjoying it. If you need any help or have questions in the future, please feel free to reach out to us at help@snowjoe.com.

Posted 4 years ago

“we just had over 12 inches of snow in Dupontpa it took the snow right off my deck in no time and steps . even the walk way /it really does the job”

Helpful Report

Posted 4 years ago

Glad to hear it! Let us know if you need anything else!

Posted 4 years ago

“Not such a great experience with the product, but excellent customer service experience. Last year my wife bought me a cordless snowblower for my birthday in late February. It worked great the rest of the winter, but when I pulled it out this year it wouldn't start - good battery, dead blower. Not so great. So I called the customer service number. They took my info and promised to send me an email with directions to ship it back and get a new one under warranty. A few days passed and I hadn't received an email so I called again. They corrected the problem by emailing me immediately and shipping a new blower without having to wait. Gave me a prepaid label to ship the old one back. Very pleased with their response - now waiting for a few inches snow to see how the new blower works for me.”

Helpful Report

Posted 4 years ago

Glad to hear we were able to get this resolved for you, Dennis. If you need anything else, please don't hesitate to reach out to us at help@snowjoe.com.

Posted 4 years ago

“I ordered a blower and waited for it to arrive. After several days, it hasn't arrived. I called them and they said they are out of the blower that I ordered but they would upgrade to the next higher blower and would ship it out the same day with a tracking number. They have not sent the tracking number so I called them again. They say they are out of the upgrade too. I told them to cancel my order. They need to have a website that automatically updates when one is sold. Never again!!!!”

Helpful Report

Posted 4 years ago

“I am surprised this company is still in business. They scam people. They don’t ship your product unless you put in a dispute with your credit or debit card company. They have zero customer service. All they do is send you automated responded answers when you contact customer service. Since they were never sending me the power washer that I bought, I requested a refund. They never even responded to my refund request. If you call them, they just have a recording that they don’t take any calls. And worst part, they send you an email saying that your item has shipped but it is not shipped. The tracking info says that the item is still with the supplier. But in your Sun Joe account it states that the order is completed and it was delivered. So, unless you dispute the charge, they NEVER ship the item. After you dispute the item, they send to you the item eventually and they force the item on you since the refund request is ignored. I ended with two power washers thanks to the fact that they took forever to ship it after I disputed the charge. The power washer I received is poor quality. It leaks. My husband had bought two snow blowers in the past from this company and they were also poor quality and doesn’t work well. This company has been blacklisted in our family. We will NEVER buy ANY sun joe products either directly on their site or through Amazon. I wish I had looked up reviews before I order from this company. This is the WORST company I haver bought from.”

Helpful Report

Posted 5 years ago

“I bought a Sun Joe electric lawn mower MJ401E last May 2019 to replace a manual push mower I had been using in the past ten years to maintain my lawn. I used it for a few months in the Fall last year and then in the Spring earlier this year up until 3 weeks ago, one of the springs broke. I looked at the stores near me and no one has this replacement part in stock. It is the same story online, I only found Target.com that supposedly sells this part but unfortunately also out of stock. I called the Sun Joe customer service but only got several assigned ticket number for my inquiry then finally got e representative telling me that Sun Joe will send the part as part of the warranty and I will receive a confirmation with in 48 hours. A week passed and I called the customer service and got the same response that my request will be moved in front of the line to expedite my request. So far I have not received any confirmation regarding when my replacement part will be sent. I had to go back to using my manual push mower to avoid getting a citation for high grass in my area. I wish I had known in the beginning that Sun Joe's customer service is this slow, that would have been a factor not to purchase their product if I can't even get a part that is supposedly under warranty. No, I do not recommend purchasing any product from Sun Joe. Please Sun Joe, just send the part instead of saying/sending patronizing words/emails to get rid of my request. And stop blaming the pandemic for your poor customer service.”

Helpful Report

Posted 5 years ago

“-5 STARs. DO NOT BUY from them. My products were returned and they received in January. Now it is August and still no refund. Called 4-5 times and sent so any emails. Every time they promise to send refund in same week. Horrible company and products.”

Helpful Report

Posted 5 years ago

“I wished I had known that their customer service is slow to respond to get a replacement part sent to me before purchasing their electric lawn mower last year to replace my manual push mower that I had been using for the past 10 years. (They blame Covid-19 for the delay). One of the springs broke off after six months/2 seasons of regular use and I was promised twice now by their customer representatives that the broken spring will be replaced and "will receive an order confirmation within 48 hours". It has been a week now since my last email with Sun Joe and still waiting for an order confirmation that the part will be sent. I will have to go back to using the manual push mower this weekend to avoid getting a citation for high grass. So disappointed with Sun Joe and no, I do not recommend buying their products.”

Helpful Report

Posted 5 years ago

“Plan on working on the pressure washer right out of the box. Don’t waste your money!”

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Posted 5 years ago

“Need replacement parts for their PowerJoe Sprayer. After DOZENS of attempts and multiple emails, ZERO reply AND IT'S BEEN 6 WEEKS! Covid or no covid, 6 WEEKS!!! They are either out of business (no surprise) or Customer Service is not on their radar. Either way, AVOID THESE GUYS. I Should have read more reviews before. My bad!”

Helpful Report

Posted 5 years ago

“ZERO RATING. DO NOT BUY FROM THIS COMPANY. We purchased a dethatcher in early 2020, right at or right before the start of COVID. Used it once and pieces broke off. We reported it and were assigned a ticket number but nothing has ever happened. We have called their phone so many times. After hearing their message of telling me to stay on the line, I get disconnected. Been calling for over 6 weeks. Always the same thing. I did notice, on their web site, they offered an additional number to call....same thing happens. Never get put on hold. Just get disconnected. Have spoken to (2) techs on line and they tell me someone will get in contact with me. NOTHING. Have sent more than a dozen emails, referencing the ticket number and never hear back. We spent our money with a company that we thought was reputable. They are not. DO NOT BUY A PRODUCT. THEY HAVE NO CUSTOMER SERVICE. Covid or not, they should have themselves together to respond to customers.”

Helpful Report

Posted 5 years ago

“I had to rate one star but feel a rating of negative 5 stars is a more accurate representation of Sun Joe's reprehensible customer service. I purchased a new electric mower (MJ401E-RM) by way of an online offer back in March 2020. I have another mower so I didn't use the new one until the end of May and it cut the lawn nicely. I used it again on June 5, 2020 and the back wheels completely broke off the mower. I reported to Sun Joe and was given a Ticket number. And here I am six weeks later . . . . Long story short, I called Sun Joe because the previous three email inquiries and three online chats resulted in absolutely zero action from this company to resolve my product issue. Not surprisingly, I sat on hold for almost 45 minutes today I have been told three times by online chat agents that my case has been escalated up and categorized as a rush case. Today Frank M answered my chat, took my information and then crickets. This is the absolute worst customer service I have ever experienced and after researching reviews I see I am not alone in my experience. I understand Covid and the restrictions it has placed on business, but really? Six weeks and still no one can tell me what I am supposed to do with this useless mower? Needless to say this is the last piece of Sun Joe equipment I will be purchasing.”

Helpful Report

Posted 5 years ago

Shop Joe is rated 4.6 based on 1,094 reviews