Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

“I called with a snow thrower issue and Charito did an excellent job in addressing my issue! THANKS Charito!”

Posted 1 year ago

Dear Valued Customer, We are so thrilled to hear about your fantastic experience with Charito from our customer service team! Your kind words about his ability to address your snow thrower issue are truly appreciated and will be shared with him directly. It's our mission at Snow Joe + Sun Joe to provide exceptional customer service, and Charito's dedication exemplifies that commitment perfectly. Thank you for taking the time to share your positive feedback. It means so much to us and motivates us to continue exceeding expectations. We're happy to know that your snow thrower issue is resolved and you can be back to conquering winter! Should you ever need assistance in the future, please don't hesitate to reach out. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Service

Posted 1 year ago

“Made progress each email. Satified!”

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Posted 1 year ago

Dear Glenn, We're thrilled to hear that you've made progress with each email and are feeling satisfied! Knowing that our communication helped you move forward truly makes our day. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and clear, timely communication. Your review confirms we're on the right track, and we're so happy to have been a part of your positive experience. If there's anything else we can assist you with, please don't hesitate to reach out. We're always here to help you get the most out of your Snow Joe or Sun Joe product. Thank you again for your review and your business. We truly appreciate your support! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“wonderful customer service. very knowledgeable person on the company side. Well done”

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Posted 1 year ago

Dear Cindy, Hearing your words about our "wonderful customer service" and "knowledgeable person on the company side" is truly music to our ears! We thrive on providing exceptional support and ensuring our customers have a positive experience every time. Knowing that our team's expertise was helpful and made a difference fills us with pride. We invest heavily in training and resources to ensure our representatives are equipped to answer your questions and resolve your concerns effectively. If you'd like to share more about the specific situation or the knowledge that impressed you, we'd love to hear it. It allows us to recognize our team members' achievements and continuously refine our training to keep exceeding expectations. We strive to be your go-to source for all things Snow Joe + Sun Joe, and your feedback serves as invaluable encouragement. Thank you for trusting us, and please know that we're always here to help in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Everyone was great”

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Posted 1 year ago

Dear Kevin, Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that your experience with our team was exceptional. Providing excellent customer service is something we take great pride in, and we are delighted that our efforts have met your expectations. Should you have any further inquiries or require assistance in the future, please do not hesitate to reach out to us. We are always here to provide the professional support you deserve. Thank you for choosing Snow Joe + Sun Joe. We sincerely appreciate your business and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I am waiting for Sun Joe to issue a credit for my defective steamer. STM-30E otherwise you done a great job handling my steamer problem. Thank you, I really need the new steamer now.”

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Posted 1 year ago

Dear Randy, Thank you for your patience and understanding regarding your defective STM-30E steamer. We appreciate your kind words about our initial handling of the situation and can assure you that we're working diligently to get you a credit as quickly as possible. We understand how important it is to have a reliable steamer, especially with cleaning needs often increasing during the colder months. Please know that expediting your credit is a top priority for us. One of our team members will contact you today regarding the refund. In the meantime, if you have any questions or require further assistance, please don't hesitate to reach out. We're here to help in any way we can. We apologize again for the inconvenience caused by the defective steamer and appreciate your continued patience. We're confident that you'll be pleased with the timely resolution and look forward to serving you again soon. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“great service”

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Posted 1 year ago

Dear Neil, Thank you for taking the time to provide feedback on the great service you received. We greatly appreciate your kind words and are thrilled to hear that you were satisfied with your experience. At Snow Joe + Sun Joe Customer Care, delivering exceptional service is of utmost importance to us. We strive to provide efficient and professional assistance to all our valued customers, and we are delighted that we were able to meet your expectations. If you have any further questions or require any additional support, please do not hesitate to reach out to us. We are here to assist you and ensure your continued satisfaction. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Warranty dept very courteous and helpful.”

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Posted 1 year ago

Dear Valued Customer, We are delighted to hear that your recent experience with our Warranty department was positive! Knowing that our team provided courteous and helpful service truly warms our hearts. We strive to ensure every interaction with Snow Joe + Sun Joe is seamless and positive, and your feedback reaffirms our commitment to providing exceptional customer care. We appreciate you taking the time to share your feedback. Hearing about our team's dedication to assisting customers during warranty situations motivates us to continually improve our service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always happy to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I recently filled out a warranty on line and technology was not having it and your employee walked me through it without a snag what a stress relieving experience it was, nothing like talking to a human being!”

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Posted 1 year ago

Dear Larry, Thank you so much for taking the time to share your positive experience with our warranty process! We're thrilled to hear that our employee was able to assist you smoothly, making it a stress-relieving experience. We understand the value of human interaction, especially when it comes to resolving concerns. If you ever need further assistance or have any questions, please don't hesitate to reach out. We appreciate your feedback and are delighted to have been of help. Thank you for choosing our products! Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The customer service representative was very helpful and understanding of my concerns. They were addressed promptly and efficiently! Thank you!!!!”

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Posted 1 year ago

Dear Mike, Thank you for taking the time to share your positive experience with our customer service representative. We are delighted to hear that your concerns were addressed promptly and efficiently. Providing excellent service is our priority, and we appreciate your acknowledgment. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we value your feedback. Thank you for choosing Snow Joe + Sun Joe. We look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent, helpful and professional. JP”

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Posted 1 year ago

Dear Joe, Thank you for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience with our team. If you ever need further assistance or have any questions, feel free to reach out. We appreciate your support and look forward to serving you again in the future! Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Appreciate all efforts to replace the missing item thanks”

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Posted 1 year ago

Dear Angel, We truly appreciate your understanding and patience during the process of replacing your missing item. We know it can be frustrating to encounter discrepancies in orders, and we sincerely apologize for any inconvenience this may have caused. Our team has put in all their efforts to ensure a swift and seamless replacement, and we're happy to inform you that your item has already been shipped! We value your trust and loyalty, and we want to assure you that we're always committed to resolving issues efficiently and satisfactorily. Thank you for trusting us and bringing this to our attention. If you have any further questions or need any assistance tracking your shipment, please don't hesitate to reach out. We're always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Hedge trimmer stopped working. Problem was solved with one phone call. Replacement provided under warranty.”

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Posted 1 year ago

Dear Ted, Thank you for sharing your positive experience with us. We are glad to hear that we were able to quickly resolve the issue with your hedge trimmer through a single phone call. At Snow Joe + Sun Joe, we take pride in our commitment to customer satisfaction and providing efficient support. We are delighted that we were able to assist you promptly and provide a replacement under warranty. Your feedback is valuable to us, and we appreciate you taking the time to share your positive experience. If you have any further questions or need any assistance in the future, please do not hesitate to reach out to us. We are always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The customer service I received from everyone at Sun Joe was very excellent, fast, friendly, and very professional. I Thank you all that participated with my request.”

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Posted 1 year ago

Dear Luis, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an excellent customer service experience with everyone at Sun Joe. Providing fast, friendly, and professional assistance is what we strive for, and we are delighted that we were able to meet your expectations. We appreciate your kind words and would like to thank you for acknowledging the efforts of our team members who participated in addressing your request. Your satisfaction is our top priority, and we are glad that we could assist you effectively. If you have any further questions or need any assistance in the future, please do not hesitate to reach out to us. We are here to provide ongoing support and ensure your continued satisfaction with our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service was very kind and helpful”

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Posted 1 year ago

Dear Valued Customer, We were absolutely thrilled to read your feedback praising the kindness and helpfulness of our customer service team! Knowing that we met your expectations and provided a positive experience warms our hearts. Our team is dedicated to offering friendly, knowledgeable, and efficient support to every customer. It's our mission to ensure you have a smooth and pleasant interaction with Snow Joe + Sun Joe, both with our products and our service. Hearing your kind words about our team's kindness and helpfulness reinforces our commitment to exceeding expectations. We strive to go above and beyond to ensure you feel valued and supported throughout your journey with our brand. Thank you for sharing your feedback. Your appreciation motivates us to continuously improve and refine our customer service. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help in any way we can! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very knowledgeable and professional.”

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Posted 1 year ago

Dear Joseph, Your feedback about our team's knowledge and professionalism brings a smile to our faces! Knowing we provided you with expert advice and a seamless experience truly reinforces our commitment to exceptional customer service. We believe in empowering our team with the tools and training they need to be confident and knowledgeable about our products. Their dedication to professionalism shines through in every interaction, ensuring you receive top-notch support every step of the way. Hearing your praise for their expertise and professionalism motivates us to keep setting the bar higher. We want every customer to walk away feeling like they've received personalized, informed guidance from a trusted resource. Thank you for sharing your positive experience. We're always striving to improve, and your feedback is invaluable in helping us achieve that goal. If you ever need anything in the future, please don't hesitate to reach out. We're here to help in any way we can! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service.”

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Posted 1 year ago

Dear Maria, Thank you for your positive feedback! We're pleased to hear that you had a great experience with our customer service. If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your business and look forward to serving you again. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was totally surprised by all the help your contractor Precilla Onod assisted me with. I would say she is one of your best !!! The only problem is trying all the steps to reset the snowblower does not turn on it still will operate with a/c power.”

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Posted 1 year ago

Dear Paul, Thank you for sharing your experience, and we appreciate your kind words about Priscilla Onod's assistance. We're thrilled to hear that she provided valuable support. Regarding the issue with your snow blower, we apologize for the inconvenience. To further assist you, please reach out to our customer service team. They will be happy to explore alternative solutions and ensure your satisfaction. Thank you for choosing our product, and we look forward to resolving this matter promptly. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Michelle was great, but I am still waiting for a return shipping label for my defective product. In the meantime I am without a air inflator.”

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Posted 1 year ago

Dear Patricia, Thank you for sharing your positive review with Michelle. We're delighted to hear about your experience. Please be informed that one of our representatives has sent you an email regarding the return label. Kindly check your email, and if you have any further questions or need assistance, feel free to reach out. We appreciate your business and look forward to continuing to serve you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The customer service rep was fantastic and took care of the issue with efficiency and kindness!”

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Posted 1 year ago

Dear Judy, Thank you for taking the time to leave such a positive review! We're thrilled to hear that our customer service representative provided fantastic assistance and efficiently addressed your issue with kindness. If you ever have more questions or need further assistance, don't hesitate to reach out. Your satisfaction is our priority. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great service”

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Posted 1 year ago

Dear Murray, Thank you for your feedback regarding our service. We are thrilled to hear that you had a great experience with Snow Joe + Sun Joe. Providing great service is at the core of what we do, and we are delighted that we were able to meet your expectations. We strive to ensure that every interaction with our customers is positive and satisfactory. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience with us. We will continue to work hard to maintain this level of service in the future. Thank you for choosing Snow Joe + Sun Joe. If you have any further questions or require any additional assistance, please feel free to reach out to us. We are here to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews