Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

“Alex was good. Informative. Explained the problem. I believe it will be resolved now.”

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with Snow Joe + Sun Joe customer service, especially your interaction with Alex. We are delighted to hear that Alex was able to effectively troubleshoot the issue you were experiencing and provide you with a clear explanation of the problem. We strive to provide our customers with exceptional service and are committed to resolving issues promptly and effectively. Alex's ability to identify the root cause of the problem and communicate the solution in an informative manner exemplifies our commitment to customer satisfaction. Your kind words serve as a testament to Alex's dedication to excellence. We appreciate your feedback and are glad that Alex's exceptional service reinforced your confidence in our brand. Thank you for choosing Snow Joe + Sun Joe. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Your guaranteed service was good and it made customers to feel believe your product”

Helpful Report

Posted 1 year ago

Dear Uyen, Thank you for taking the time to share your positive feedback with us. We truly appreciate your kind words. It's wonderful to hear that our guaranteed service has contributed to your belief in our product. Ensuring customer satisfaction is at the core of what we do, and we're delighted to know that our service has met your expectations. If you ever have further feedback or if there's anything specific you'd like to share, please feel free to reach out. We're here to provide continued support and ensure your experience with our products remains positive. Thank you for choosing us, and we look forward to serving you again in the future. Warm regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I am due to receive product shortly.”

Helpful Report

Posted 1 year ago

Dear Phyllis, Thank you for your recent purchase from Snow Joe + Sun Joe. We appreciate your business and are excited to get your new product to you as soon as possible. We understand that you are eagerly awaiting the arrival of your product, and we are happy to inform you that your warranty replacement is currently out for delivery today. You should receive a tracking notification with detailed shipping information shortly. In the meantime, please feel free to contact our customer service team if you have any questions or concerns. We are always happy to assist you. Thank you again for your patience and understanding. We hope you enjoy your new Snow Joe + Sun Joe product! Sincerely, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I am still waiting to find out if my order of the compressor has shipped with the rest of the order. You asked for photos which I have supplied but have not heard from you since. Please advise. Thank you.”

Helpful Report

Posted 1 year ago

Dear Dennis, We sincerely apologize for the delay in responding to your inquiry regarding the status of your compressor order. We value your business and appreciate your patience as we worked to resolve this issue. Upon checking your order details, we have confirmed that the missing compressor unit was already shipped out and is currently out for delivery today. You should receive a tracking notification with detailed shipping information shortly. We understand that this delay may have caused inconvenience, and we are truly sorry for any frustration this may have caused. We strive to provide our customers with prompt and accurate order information, and we regret that we fell short of your expectations in this instance. Thank you for providing us with the necessary photos to assist in processing your order. We appreciate your cooperation and understanding. Please feel free to contact our customer service team if you have any further questions or concerns. We are always happy to assist you. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a concern about my unit not working properly and everything was resolved.”

Helpful Report

Posted 1 year ago

Dear Barbara, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe customer service. We are committed to providing our customers with exceptional service, and we are thrilled to hear that we were able to resolve your concern regarding your unit not working properly. We value your feedback and appreciate your patience as we worked to address your issue. We strive to always exceed our customers' expectations, and we are glad to hear that we were able to do so in this instance. Please know that we are always here to assist you with any questions or concerns you may have. Thank you for choosing Snow Joe + Sun Joe. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My replacement tool arrived earlier than expected. Christine was very helpful in taking care of this.”

Helpful Report

Posted 1 year ago

Dear William, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe customer service. We are committed to providing our customers with exceptional service, and we are thrilled to hear that your replacement tool arrived earlier than expected and that Christine was helpful in taking care of this. We value your feedback and appreciate your continued patronage of Snow Joe + Sun Joe. We strive to always exceed our customers' expectations, and we are glad to hear that we were able to do so in this instance. Please know that we are always here to assist you with any questions or concerns you may have. Thank you for choosing Snow Joe + Sun Joe. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They were courteous and very friendly, knowledgeable, helpful, and professional.”

Helpful Report

Posted 1 year ago

Dear Mark, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe customer service. We are committed to providing our customers with exceptional service, and we are thrilled to hear that you found our representatives courteous, friendly, knowledgeable, helpful, and professional. We value your feedback and appreciate your continued patronage of Snow Joe + Sun Joe. We strive to always exceed our customers' expectations, and we are glad to hear that we were able to do so in this instance. Please know that we are always here to assist you with any questions or concerns you may have. Thank you for choosing Snow Joe + Sun Joe. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“We love it but I was disappointed the $20.00 certificate to show how we love the blower is only available in the USA. This isn't right! If you're selling to Canada and USA it should be honored in both. I live in Winnipeg, MB, where lots of snow falls and bought it because I seen the reviews! The people blowing the snow, like the 81 year old, lady blowing snow with ease, sold me. Also, it is 35lbs, and you stand behind your product. We are vary happy, but please re-think, the $20 as we get lots of snow and can sell it too”

Helpful Report

Posted 1 year ago

Dear Karen, Thank you for taking the time to share your positive experience with Snow Joe + Sun Joe. We are thrilled to hear that you love your new snow blower and that it has made snow removal easier for you. We are always happy to hear that our products are making a positive impact on our customers' lives. We understand your disappointment that the $20.00 certificate is not available in Canada. Due to the high shipping costs associated with sending promotional items to Canada, we are currently unable to offer this promotion to our Canadian customers. However, we are always evaluating our promotional policies and may consider expanding the availability of this offer to Canada in the future. We value your feedback and strive to provide our customers with the best possible experience. We apologize for any inconvenience this may have caused and hope that you will continue to enjoy your Snow Joe + Sun Joe snow blower. Thank you for choosing Snow Joe + Sun Joe. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I recently rated you a 5 but you continue to spam my email address asking for another review. So here it is... Stop spamming me...”

Helpful Report

Posted 1 year ago

Dear Dan, We sincerely apologize for the inconvenience caused by the repeated review requests. We appreciate your willingness to share your experience with Snow Joe + Sun Joe and understand your frustration with the excessive emails. We regret that our system mistakenly sent you additional requests after you had already provided a 5-star rating. We are taking immediate steps to address this issue and prevent it from happening again. We are thoroughly reviewing our review process to ensure that customers are not subjected to unnecessary emails. Thank you for bringing this matter to our attention. Your feedback is valuable to us, and we are committed to improving our customer service experience. Sincerely, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service was excellent! The original hose developed a slit in the pkastic liner. I patched it and ad soon as I turned on the water in leaked in another area. My fear is that the replacement hose will also fail in short order.”

Helpful Report

Posted 1 year ago

Dear Jeffrey, Thank you for your feedback regarding the issue you experienced with your hose. We sincerely apologize for the inconvenience caused by the hose leaking. We stand behind the quality of our products and are committed to providing our customers with durable and reliable solutions. We are confident that the replacement hose you received will meet your expectations in terms of performance and longevity. In the unlikely event that you encounter any further issues with the replacement hose, please do not hesitate to contact our customer service team. We will be more than happy to assist you in resolving the problem. Thank you for your understanding and continued patronage of Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Agent was very understanding and helpful in getting me to understand his instructions.”

Helpful Report

Posted 1 year ago

Dear Joyce, Thank you for your positive feedback regarding your recent experience with our customer service agent. We are committed to providing our customers with clear and helpful assistance, and we are thrilled to hear that you found the agent's instructions to be easy to understand. We are particularly grateful for the agent's patience and understanding in taking the time to explain the instructions in a way that you could follow. This dedication to customer service is a reflection of our commitment to providing the best possible experience for our valued customers. We appreciate your feedback and will continue to strive to earn your continued satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The rep I spoke with took time to be sure that I was satisfied with the results”

Helpful Report

Posted 1 year ago

Dear Gail, Thank you for your kind words about your recent experience with our customer service representative. We are committed to providing our customers with exceptional service, and we are thrilled to hear that you were satisfied with the assistance you received. We are particularly grateful for the representative's willingness to take the time to ensure that your concerns were addressed to your satisfaction. This dedication to customer service is a reflection of our commitment to providing the best possible experience for our valued customers. We appreciate your feedback and will continue to strive to earn your continued satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great C/S! Questions were answered!”

Helpful Report

Posted 1 year ago

Dear Janice, Thank you for taking the time to share your positive experience with our customer service team. We are thrilled to hear that your questions were answered promptly and effectively. We are committed to providing our customers with exceptional support, and we are proud of our team members who are always ready to help our customers with any questions or concerns they may have. Your feedback is a valuable recognition of their dedication to providing excellent customer service. We appreciate your business and look forward to continuing to serve you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Alex was very helpful in helping me in search of parts.”

Helpful Report

Posted 1 year ago

Dear Danny, Thank you for your kind words about Alex's assistance in helping you find the parts you needed. We are committed to providing our customers with exceptional service, and we are thrilled to hear that Alex exceeded your expectations. Alex's dedication to customer satisfaction is a testament to our commitment to providing the best possible experience for our valued customers. We appreciate your feedback and will continue to work hard to earn your continued satisfaction. Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Helpful, friendly, easy to understand”

Helpful Report

Posted 1 year ago

Dear Azucena, Thank you for sharing your positive experience with our customer service team. We are thrilled to hear that you found our representatives helpful, friendly, and easy to understand. We are committed to providing our customers with exceptional support, and we are proud of our team members who are always ready to assist our customers with any questions or concerns they may have. Your feedback is a valuable recognition of their dedication to providing excellent customer service. We appreciate your business and look forward to continuing to serve you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I bought a 2nd Sun Joe pressure washer at Amazon. After several uses, the unit began leaking water at the hose connection. I tightened & loosened the connection but the leak didn't stop (and the rubber seal ring was there). It then developed internal water leak and water was running at the bottom of the unit. I contacted customer support and they requested a video, so I took one with my phone and sent it. They are sending me a replacement unit under the 2-year factory warranty. I saved the original box & disassembled & returned it (they emailed me a free shipping label for UPS). They DO stand behind their products, unlike many others who don't care after you paid for a product (such businesses don't last very long).”

Helpful Report

Posted 1 year ago

Dear Kanji, I am very sorry to hear about the issues you have experienced with your Sun Joe pressure washer. I understand that it can be frustrating when a product you rely on malfunctions, and I want to assure you that we value your business and are committed to resolving this issue for you. I am glad to hear that you have been in contact with our customer support team and that they have been able to help you process a replacement under the 2-year factory warranty. We stand behind our products and are committed to providing our customers with exceptional service. I am confident that you will be happy with your replacement pressure washer. We appreciate your patience and understanding as we work to resolve this issue for you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The rep fixed a credit card isdue”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you for your feedback. We are glad to hear that our representative was able to assist you with your credit card payment. We strive to provide excellent customer service and ensure that our customers have a positive experience with our company. We appreciate you taking the time to share your experience with us. Your feedback is valuable to us as we strive to continuously improve our services. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 1 year ago

“Excellent service, friendly & professional.”

Helpful Report

Posted 1 year ago

Dear Kathleen, We are delighted to hear that you received excellent service from our team. We strive to provide our customers with friendly, professional, and helpful service. Your positive feedback is a testament to our commitment to providing exceptional customer service. We appreciate you taking the time to share your experience with us. We will share your kind words with our team, who will be encouraged by your positive feedback. Thank you again for choosing Snow Joe + Sun Joe. We hope you continue to enjoy our products and services. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 1 year ago

“Disappointed with the issue I had with my brand new tiller, but very much appreciate that they worked with me to find a solution. Happy to see that they have good customer service.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We sincerely apologize for the inconvenience caused by the issue you experienced with your brand new tiller. We understand your disappointment and appreciate your feedback. At Snow Joe + Sun Joe, we prioritize customer satisfaction and are committed to providing high-quality products and exceptional service. We take customer complaints very seriously and strive to resolve any issues promptly and effectively. We are pleased to hear that our customer service team was able to work with you to find a satisfactory solution. We value your understanding and appreciate you giving us a chance to rectify the situation. Your feedback will be shared with our product development team to investigate the cause of the issue and implement preventive measures to ensure it does not happen again. We are committed to continuous improvement and aim to provide our customers with a seamless and enjoyable experience. Thank you for choosing Snow Joe + Sun Joe. We hope you continue to enjoy your tiller and continue to be a valued customer. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 1 year ago

“A recent purchase was missing a critical piece when the package arrived. Mel in support was very helpful and got the missing piece sent out to me.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We sincerely apologize for the inconvenience caused by the missing component in your recent purchase. We understand your frustration and appreciate you bringing this issue to our attention. At Snow Joe + Sun Joe, we strive to provide our customers with complete and functional products. We are committed to thorough quality control procedures to ensure that all components are included in each package. However, we recognize that occasional errors can occur. We are pleased to hear that Mel, one of our valued customer service representatives, was able to assist you promptly and effectively in resolving the issue. We appreciate your kind words and recognition of Mel's helpfulness and attention to detail. Your feedback will be shared with our warehouse and quality control teams to investigate the cause of the missing component and implement corrective measures to prevent such occurrences in the future. We are committed to providing our customers with a seamless and enjoyable experience from purchase to use. Thank you for choosing Snow Joe + Sun Joe. We hope you continue to enjoy your product and remain a satisfied customer. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews