Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

4.6 Rating 1,094 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Alex was helpfull and friendly. Just waiting on delivery.”

Helpful Report

Posted 1 year ago

Dear Wendy, Thank you for taking the time to leave a positive review about Alex, our customer service representative. We are so glad to hear that you found him to be helpful and friendly. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and helpful. We appreciate your feedback, and we will continue to strive to exceed your expectations. We understand that you are waiting on delivery, and we apologize for any inconvenience this may cause. We are working hard to ship orders as quickly as possible, and we will keep you updated on the status of your order. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Michelle,the contractor helped me through the process of getting straightened out on the matter, she was very helpful.”

Helpful Report

Posted 1 year ago

Dear John, Thank you for taking the time to leave a positive review about Michelle, our customer service representative. We are so glad to hear that she was able to help you get straightened out on the matter and that you found her to be helpful. Michelle is a valuable member of our team, and we are grateful for her hard work and dedication. We are committed to providing our customers with the best possible experience, and Michelle is a key part of that. We appreciate your feedback, and we will continue to strive to exceed your expectations. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service”

Helpful Report

Posted 1 year ago

Dear Louis-Etienne, Thank you for taking the time to leave a positive review about our customer service representative. We are so glad to hear that you found them to be helpful and supportive. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and helpful. We appreciate your feedback, and we will continue to strive to exceed your expectations. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Once the replacement model came in stock, they got it shipped to me in just a couple days with no hassle!”

Helpful Report

Posted 1 year ago

Dear Isaac, We are so glad to hear that you received your replacement model quickly and without hassle. We understand that it can be frustrating to have to wait for a replacement product, and we appreciate your patience and understanding. We are committed to providing our customers with the best possible experience, and we are grateful for your feedback. We will continue to work hard to ensure that our customers receive their replacement products quickly and efficiently. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The representative was very helpful and supportive.”

Helpful Report

Posted 1 year ago

Dear Yongho, Thank you for taking the time to leave a positive review about our customer service representative. We are always striving to provide our customers with the best possible experience, and we are grateful for your feedback. We are glad to hear that you found our representative to be helpful and supportive. We work hard to provide our customers with prompt, courteous, and knowledgeable service. We appreciate your kind words about our representative and we will continue to work hard to meet your expectations. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service”

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Posted 1 year ago

Dear Manuel, Thank you for taking the time to leave a positive review about our customer service. We are always striving to provide our customers with the best possible experience, and we are grateful for your feedback. We are glad to hear that you had a great experience with our customer service team. We work hard to provide our customers with prompt, courteous, and helpful service. We appreciate your kind words about our team and we will continue to work hard to meet your expectations. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very attentive and worked in finding out my problem.”

Helpful Report

Posted 1 year ago

Dear Yolanda, Thank you for sharing your experience with us. We're thrilled to hear that our team member was attentive and diligent in assisting you, working to identify and resolve the issue you faced. Your feedback is greatly appreciated, and we're grateful for the opportunity to support you. If there's anything further we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“parts were missing when opened box -- brand new, no evidence box had been opened previously. Appears was sealed from factory still, so parts were never put in box at factory. Had to call four times, sit on hold forever and go thru story repeatedly. One rep disconnected me after she had entered all info, yet did not bother to call me right back- therefore I was forced to call yet again and start all over. One rep told me they didn't have the parts to even send. Which I think they just were not able to find in their system because they just wanted to hurry off phone.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We deeply regret the inconvenience you experienced with missing parts in your new product. Please accept our sincere apologies for the challenges you faced while resolving this matter. To ensure your satisfaction, we're working on an upgrade for your unit, as the current model is presently out of stock. Following our return policy will enable us to swiftly send you the upgraded pressure washer. We understand the frustration you encountered in your attempts to resolve this issue, and we are committed to making this right. Your feedback is vital to us, and we appreciate your understanding in this matter. If you have any further concerns or need additional assistance, please don't hesitate to contact us. We're dedicated to providing a solution that meets your needs. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Their customer service is wonderful.”

Helpful Report

Posted 1 year ago

Dear Toby, Thank you for your kind words about our customer service! We're thrilled to hear that you had a wonderful experience. Providing excellent service is a top priority for us, and it's great to know that we've met your expectations. If you ever need assistance in the future or have any questions, please feel free to reach out. Your satisfaction is our ultimate goal. Thank you for choosing us! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“helped me in every way posable very happy with sun joe”

Helpful Report

Posted 1 year ago

Dear William, We're thrilled to hear about your positive experience with Sun Joe! Thank you for sharing your feedback. Our team is dedicated to assisting in every way possible, and we're delighted that you're happy with the service you received. If there's anything else we can do for you or if you have further questions, please don't hesitate to reach out. Your satisfaction is our priority. Thank you for choosing Sun Joe! Best Regards, Sun Joe Customer Support

Posted 1 year ago

“great customer service”

Helpful Report

Posted 1 year ago

Dear Helene, Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service. Providing exceptional assistance is our commitment to all our customers. Should you need further support or have any questions, please don't hesitate to reach out. Your satisfaction is our priority. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Impressed with customer service and how they were willing to help me with my issue at a timely matter.”

Helpful Report

Posted 1 year ago

Dear Kimberly, We're delighted to hear about your positive experience with our customer service. We're thrilled that we could assist you promptly and effectively with your concern. Your satisfaction is our priority, and we're committed to providing timely and helpful assistance. If you ever have further questions or need additional support, please feel free to reach out. We're here to ensure your experiences with Snow Joe + Sun Joe remain impressive. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The response from Sun Joe regarding my claim was excellent and really appreciated.”

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Posted 1 year ago

Dear Pierre, Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our response to your claim excellent and greatly appreciated. Your satisfaction is important to us, and we're dedicated to delivering top-notch service. If you have any further questions or need more assistance in the future, please don't hesitate to reach out. We're here to ensure your experiences with Snow Joe + Sun Joe continue to be positive. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very easy to have my snowshoe taken care of. Very satisfied with results.”

Helpful Report

Posted 1 year ago

Dear Brad, Thank you for sharing your experience. We're delighted to hear that we could efficiently assist in addressing your concerns with the snowshoe, and we're thrilled that you are very satisfied with the results. Ensuring a seamless resolution for our customers is a priority for us. If you have any further questions or need more assistance, please feel free to reach out. We're here to ensure your experiences with Snow Joe + Sun Joe remain positive. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a problem with an order, called and they took care of it immediately. Great response and very professional.”

Helpful Report

Posted 1 year ago

Dear Bob, Thank you for sharing your experience with us. We're pleased to hear that we were able to promptly resolve the issue with your order over the phone. Providing a great and professional response is a priority for us. Your satisfaction is important to us, and we're committed to providing exceptional service. Should you have any further questions or need additional assistance, please don't hesitate to contact us. We're here to ensure your experiences with Snow Joe + Sun Joe continue to be positive. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great service from Fe”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your kind feedback. We're delighted to hear about the great service you received from Fe. Ensuring exceptional service is our priority, and we're glad that she provided you with a positive experience. If you have any further questions or need more assistance, please don't hesitate to reach out. We're here to ensure that your experiences with Snow Joe + Sun Joe products remain excellent. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“While the CS person on phone was efficient and pleasant, and did send me a 'shipping label' it cost me almost $50 to take your defective unit to a UPS location & have it boxed. The right thing to do would have been to ship me a box. I expect to be reimbursed for the box and will forward the receipt”

Helpful Report

Posted 1 year ago

Dear Robert, We sincerely apologize for any inconvenience caused during the return process. We regret falling short of providing clear information and ensuring a smoother experience for you. We understand your concern and want to rectify this matter. To expedite the reimbursement process, please send a copy of the box invoice to our email support at help@snowjoe.com. Your feedback is valuable, and we are committed to making improvements to better assist our customers. Thank you for bringing this to our attention. We appreciate your understanding and are dedicated to resolving this issue promptly. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Not happy not stated in USD on website”

Helpful Report

Posted 1 year ago

Dear Glenn, We apologize for any confusion regarding the currency displayed on our website. Although our website may show prices in USD, please be assured that during the checkout process, the total charge of your order will be converted to CAD. We understand the importance of transparent pricing, and we're actively addressing this to enhance the customer experience. If you have any further questions or concerns regarding your order, please feel free to reach out to our customer service team. We're committed to ensuring your satisfaction with your Snow Joe + Sun Joe purchase. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I called to register my sun joe and Romel was very professional and helpful.”

Helpful Report

Posted 1 year ago

Dear Irene, Thank you for reaching out to register your Sun Joe product. We're pleased to hear that Romel provided you with professional and helpful assistance. Ensuring a smooth registration process is important to us, and we're glad that he was able to assist you effectively. If you have any further questions or need more support, please don't hesitate to reach out. We're here to ensure that your experiences with Snow Joe + Sun Joe remain positive. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“So the customer service reps were excellent. My criticism is that SunJoe couldn't replace a $15 fitting on an almost new pressure washer. Instead, I had to take the entire unit apart, buy a box and ship the entire unit back for replacement. A huge waste of money for the company and a pain in the neck for me. Again the support was excellent.”

Helpful Report

Posted 1 year ago

Dear Andrew, Thank you for sharing your feedback and for acknowledging the excellence of our customer service representatives. We apologize for the inconvenience you experienced regarding the fitting of your pressure washer. At times, some specific parts might not be produced for individual sale or replacement due to various constraints. We deeply regret the hassle and cost incurred in returning the entire unit for such a small part. Your feedback is important to us, and we will certainly review our procedures to enhance the service we provide to our customers. We appreciate your understanding in this matter. We're grateful for your recognition of our exceptional support team. If there's anything else we can do to assist you or if you have further feedback, please don't hesitate to reach out. We're committed to ensuring your experiences with Snow Joe + Sun Joe are positive. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,094 reviews