Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

4.6 Rating 1,094 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“still no replacement part for brand new machine. only lip service”

Helpful Report

Posted 1 year ago

Dear Jerry, We apologize for the delay in receiving the replacement part for your brand-new machine. We understand your frustration, and we want to assure you that we're actively working to resolve this issue and send the correct parts to you as quickly as possible. Please bear with us a little longer as we expedite the process to ensure that you receive the needed replacement parts for your machine. Your satisfaction is our priority, and we are committed to making this right for you. We appreciate your patience and understanding. If you have any further concerns or need immediate assistance, please feel free to reach out to us directly. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very good service.”

Helpful Report

Posted 1 year ago

Dear James, Thank you for your kind words. We appreciate your feedback and are delighted to hear that you found our service to be very good. Your satisfaction is important to us, and we're here to ensure that you have a positive experience with Snow Joe + Sun Joe products and services. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and make sure you're well taken care of. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Hi first wow good product vs price. Little problem. No replacement piece . Change the unit. Big Thank you.”

Helpful Report

Posted 1 year ago

Dear Eric, Thank you for your review, and we're thrilled to hear that you found our product to be of great value for the price. We're sorry to hear about the issue you encountered and the unavailability of a replacement piece. However, we're pleased that we could swiftly address the problem by providing a replacement unit. Your satisfaction is important to us, and we're here to ensure that you have a positive experience with Snow Joe + Sun Joe products. If you ever have more questions or require further assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Pleased with the service I received . Got to talk to a real person thanks for that”

Helpful Report

Posted 1 year ago

Dear Patricia, Thank you for taking the time to share your feedback, and we're delighted to hear that you were pleased with the service you received. We understand the value of speaking to a real person when you need assistance, and we're glad that we could provide that level of support for you. Your satisfaction is important to us, and we're here to help whenever you have questions or need assistance in the future. If you ever require further support or have more questions, please don't hesitate to reach out. We're here to ensure your continued satisfaction with Snow Joe + Sun Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Better than I expected with the answer to my problem. I wasn't ready for a walk-through with my power washer and the customer service tech. waited while I did each step of her instructions. Time consuming and great patience on her part. Great big Thank you to her!”

Helpful Report

Posted 1 year ago

Dear Richard, We appreciate you sharing your experience, and we're delighted to hear that our customer service tech went above and beyond to assist you with your power washer. We understand that sometimes a walk-through can be time-consuming, and we applaud your patience and dedication to resolving the issue step by step. It's our pleasure to provide the guidance and support you need to make sure your product works as expected. We're grateful for your kind words and are thrilled that you found the support you received to be better than expected. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with Snow Joe + Sun Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I was very happy that it was such and easy replacement process I was a bit disappointed that the hose broke so fast when I had followed the instructions to the letter I hadn't had it but a month and didn't use it every day so that wasn't a good thing. The only negitive thing I can say is that I wished the company would have allowed and e change for shorter length once I purchased it I realized that I really only needed maybe 50 ft hose and I would have been happy to get 50ft as replacement rather than 100ft however I will make it work”

Helpful Report

Posted 1 year ago

Dear Jaspurr, Thank you for sharing your feedback with us, and we're pleased to hear that the replacement process was straightforward. We apologize for the inconvenience you experienced with the hose and appreciate your understanding. We understand your disappointment with the hose's durability and the desire for a shorter length. Your input is valuable to us, and we will certainly take this into consideration for future improvements. We strive to provide the best products and services to our customers, and your feedback helps us in that endeavor. If you have any further questions or need assistance with making the 100ft hose work for your needs, please don't hesitate to reach out to us. We're here to ensure your satisfaction and to help in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a very positive experience with the customer service representative. Thanks for all your help”

Helpful Report

Posted 1 year ago

Dear Davis, We appreciate your review and are delighted to hear about your very positive experience with our customer service representative. Thank you for taking the time to acknowledge our team's efforts. At Snow Joe + Sun Joe Customer Care, we always aim to provide the best service possible, and it's wonderful to know that you found our assistance helpful. If you ever have any more questions or need further support, please don't hesitate to reach out. We're here to help and ensure your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Phoned and got answer right away...Very helpful gentleman named Alexander.Registered warranty and had nice chat.These days a person to person communication is really appreciated.Well done”

Helpful Report

Posted 1 year ago

Dear Laurence, We greatly appreciate your feedback, and we're thrilled to hear about your positive experience with our customer care team. It's fantastic that you were able to reach us promptly, and Alexander was there to assist you. We're proud to have him on our team and it's wonderful to know that he provided you with the help you needed. We understand the importance of person-to-person communication, and we always strive to make our customers feel valued and heard. Thank you for taking the time to register your warranty and for your kind words. If you ever have more questions or just want to have another nice chat, please don't hesitate to get in touch. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Sherry took care of my problem and was extremely helpful.”

Helpful Report

Posted 1 year ago

Dear Emilie, Thank you for taking the time to leave your review. We're delighted to hear that Cherry was able to assist you with your problem and that you found her extremely helpful. At Snow Joe + Sun Joe Customer Care, we always strive to provide the best possible service to our valued customers, and it's wonderful to know that Sherry made a positive impact. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“When contacting support, my issue was remediated quickly.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback. We're pleased to hear that your issue was promptly resolved when you contacted our support team. Our goal is to provide efficient solutions to any concerns you may have. If you ever need assistance or have more questions in the future, please don't hesitate to reach out. We appreciate your support and hope you continue to enjoy our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Thank you to Sun Joe's representatives, Clyde, Shinra, Evelyn, Sharmine, Dehl, Charlotte, Delgado, Stephanie, Sarona, Alex, J.P., Jonas, Chariton, and Dehl again. Each represent Sun Joe with patience, knowledge and beyond.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your heartfelt recognition of our dedicated team members. We're delighted to hear that our Customer Service team has all provided you with the exceptional assistance and support that we strive to deliver. We truly appreciate your kind words and your continued support. If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service. The representative who assisted me, Maria Arcilla, was exceptional.”

Helpful Report

Posted 1 year ago

Dear Maria, Thank you for your kind words and for highlighting the excellent service provided by Maria. We're pleased to hear that you had an exceptional experience with us. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Thank you for helping process the warranty. I'm grateful.”

Helpful Report

Posted 1 year ago

Dear Adekola, You're very welcome! We're here to assist and make the warranty process as smooth as possible. If you ever have more questions or need further help, don't hesitate to reach out. We appreciate your support and are grateful to have you as a customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great products”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your concise and positive feedback! We're delighted to hear that you're pleased with our products. If you ever have any questions or need assistance in the future, please feel free to reach out. We're here to help and ensure you continue to have a great experience with Snow Joe + Sun Joe products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I called and spoke with Alexander and I must say he was very polite and professional. He was very easy to speak with and explained to me where my needle clean-out tool was attached to my owner's manual. My real concern was the inlet water hose attachment (not being able to screw it in and feel like it was secure from leaking). I haven't had the opportunity to try it yet due to the weather.”

Helpful Report

Posted 1 year ago

Dear Gary, Thank you for your kind words about Alexander and our customer service. We're glad to hear that he provided you with the information you needed and that you found him polite and professional. Regarding your concern about the inlet water hose attachment, we hope that when you get the opportunity to use it, everything goes smoothly. If you ever have further questions or need assistance in the future, please feel free to reach out. We're here to help. Enjoy your Snow Joe + Sun Joe equipment! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I called to get a replacement for a broken trimmer. It was immediately processed, shipping label sent and a very helpful agent-Alexander.”

Helpful Report

Posted 1 year ago

Dear Sue, Thank you for sharing your positive experience with us. We're delighted to hear that you found our service prompt and efficient when getting a replacement for your broken trimmer. Alexander is a valuable member of our team, and we appreciate your kind words about his assistance. If you ever need further support or have more questions in the future, please don't hesitate to reach out. We're here to help. Thanks for being a valued part of the Snow Joe + Sun Joe community! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service Great products and stand behind there products”

Helpful Report

Posted 1 year ago

Dear John, Thank you for your kind words! We're delighted to hear that you've had an excellent experience with our customer service and products. We always aim to stand behind our products and ensure our customers are satisfied. If you ever need further assistance or have questions, please don't hesitate to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Ugh. Customer service rep literally changed story within minutes of saying would provide an actual refund to instead saying it would have to be a webstore credit. However, I don't want other of their products. The AJ801E device is poorly made, not durable. The electric motor itself literally fell apart into pieces after a couple of hours use! Think twice before buying this company's products. Lots of one star reviews and product failure stories out there concerning the AJ801E.”

Helpful Report

Posted 1 year ago

Dear Barry, We apologize for any confusion in our communication. Our refund policy may differ from the store where the product was purchased. We appreciate your feedback, and we're sorry to hear about the issues you've experienced with the AJ801E unit. If you have any further questions or concerns, please don't hesitate to reach out to us. We hope for your understanding and will work to resolve this matter to your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The online customer service was friendly and helpful”

Helpful Report

Posted 1 year ago

Dear Tania, Thank you for your feedback! We're delighted to hear that you found our online customer service friendly and helpful. Your satisfaction is important to us, and we're here to assist you with any questions or concerns you may have. If you ever need further assistance or have more questions in the future, please feel free to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very good customer service and very courteous.”

Helpful Report

Posted 1 year ago

Dear Claude, Thank you for taking the time to share your kind words about our customer service. We're delighted to hear that you found our service very good and our representatives very courteous. Your satisfaction is important to us, and we're here to assist you with any questions or issues you may have. If there's anything else you need in the future, please don't hesitate to reach out. We're always happy to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,094 reviews