Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

“Great service”

Posted 1 year ago

Dear Lee, Thank you for your positive feedback. We are pleased to hear that you had a great experience with our customer service. We value your business and appreciate you choosing Snow Joe + Sun Joe. We strive to provide our customers with excellent service and support, and we are always looking for ways to improve. Your feedback is important to us, and we will use it to continue to improve our customer service. Thank you again for your feedback. We hope you continue to enjoy our products and services. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 1 year ago

“Representative was great!”

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Posted 1 year ago

Dear Valued Customer, We are thrilled to hear that you had a positive experience with our customer service representative. We value your feedback and appreciate you taking the time to share your positive experience. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and ensure that our customers feel valued and respected. We believe that having knowledgeable and helpful representatives is essential to building strong customer relationships and creating a positive brand experience. Your kind words will be shared with our customer service team, who will be encouraged to continue providing the same level of service and support to all our customers. We are committed to maintaining a high standard of service and exceeding our customers' expectations in every interaction. Thank you again for choosing Snow Joe + Sun Joe. We hope you continue to enjoy our products and services. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 1 year ago

“Your team was amazing and provided the Custer support that is rarely available now… thank you Sun Joe Team!”

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Posted 1 year ago

Dear Francisco, We are deeply touched by your heartwarming words and heartfelt appreciation for our customer service team. Your feedback is a testament to our commitment to providing exceptional customer support, something that we strive for in every interaction. In a world where customer service can often be lacking, we are proud to be a company that prioritizes the needs and concerns of our valued customers. We believe that providing excellent customer support is not just a business necessity, but a fundamental aspect of our brand identity. Your kind words will be shared with our entire customer service team, who will be immensely encouraged by your positive feedback. Their dedication and commitment to providing outstanding support is what makes our team truly exceptional. Thank you for choosing Snow Joe + Sun Joe. We are honored to have you as a customer and will continue to strive to exceed your expectations in every way possible. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 1 year ago

“Service has been great, but I expecting my 2nd warranty replacement on my manual log splitter, so I am reluctant to speak about the quality of the product.”

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Posted 1 year ago

Dear Paul, We sincerely apologize for any inconvenience caused by the issues you have experienced with your log splitter. We understand your reluctance to speak about the product's quality given the need for a second warranty replacement. At Snow Joe + Sun Joe, we take product quality very seriously and are committed to providing our customers with durable and reliable products. We appreciate you bringing these issues to our attention. We will thoroughly investigate the matter and take appropriate steps to address any underlying quality concerns. Your feedback is invaluable in helping us improve our products and provide a better customer experience. In the meantime, we remain committed to providing you with exceptional customer service and ensuring that your concerns are addressed promptly and effectively. We will keep you updated on the progress of our investigation and the resolution of your warranty claim. Thank you for your patience and understanding. We value your business and appreciate you choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 1 year ago

“Nona was patient, thorough, and effective while maintaining a pleasant & humorous attitude.”

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Posted 1 year ago

Dear Aubrey, Thank you for taking the time to leave a positive review about Nona, one of our customer service representatives. We are so glad to hear that she was patient, thorough, and effective while maintaining a pleasant & humorous attitude. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and helpful. We appreciate your feedback, and we will continue to strive to exceed your expectations. We will make sure to pass your feedback along to Nona. She is a valuable member of our team, and we are grateful to have such dedicated and hardworking team members. Thank you again for being a valued Snow Joe + Sun Joe customer. We hope you continue to enjoy our products and services. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 1 year ago

“I received great service from Alex, really outstanding!”

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Posted 1 year ago

Dear Doug, Thank you for taking the time to leave a positive review about Alex, one of our customer service representatives. We are so glad to hear that you received great service from him, and that you consider it to be truly outstanding. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and helpful. We appreciate your feedback, and we will continue to strive to exceed your expectations. We will make sure to pass your feedback along to Alex. He is a valuable member of our team, and we are grateful to have such dedicated and hardworking team members. We also want to commend him for his exceptional service that stands out from the rest. Thank you again for being a valued Snow Joe + Sun Joe customer. We hope you continue to enjoy our products and services. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 1 year ago

“I canceled my credit card because the service experience was so bad that I assumed it was all a scam”

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Posted 1 year ago

Dear William, We sincerely apologize for the inconvenience you experienced with your recent order, which led you to cancel your credit card and assume the entire transaction was fraudulent. We value your feedback and acknowledge the shortcomings in our service that caused you this concern. We strive to provide a seamless and secure online purchasing experience for all our customers. Upon placing an order, an automated order confirmation email is sent to the email address provided during checkout. If you did not receive this email, it is possible that the email address you entered may have been incorrect. Please double-check your order details and contact us if you believe there may be an error. We regret any inconvenience or distress this situation may have caused you. We are committed to improving our customer service and implementing measures to prevent such incidents from recurring. Your feedback is crucial to this process, and we appreciate you bringing it to our attention. We hope you will reconsider your decision to cancel your credit card and give us another opportunity to demonstrate our commitment to providing excellent customer service. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 1 year ago

“Alexander was very helpful and I am on alert status for a new leaf mulched/shredder. Tried to post a review earlier but the system needed some unknown passwords”

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Posted 1 year ago

Dear Bruce, We're delighted to hear that Alexander was able to assist you effectively and that you're eagerly awaiting the arrival of your new leaf mulcher/shredder. We appreciate your understanding regarding the system requiring additional authentication for posting a review. At Snow Joe + Sun Joe, we strive to provide our customers with exceptional service and a seamless shopping experience. We're committed to addressing any technical issues that may hinder your ability to interact with our website and ensure that your feedback is heard. Thank you for your patience and for taking the time to share your positive experience with Alexander. We'll be sure to pass on your kind words to him. In the meantime, we'll keep you updated on the status of your order and notify you as soon as your new leaf mulcher/shredder is ready for shipment. Thank you again for choosing Snow Joe + Sun Joe. We hope you continue to enjoy our products and services. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 1 year ago

“Had initially ordered battery/charger package that provided a tool of my choice. The battery and charger came but the wrong tool was sent. I reached out to customer care and worked with a great representative, Julie Rebucas, who was very helpful and professional. Julie helped me with my concern and communication was great. Very pleased and will definitely order again from Sun Joe.”

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Posted 1 year ago

Dear Daniel, We're thrilled to hear that Julie Rebucas, one of our valued customer service representatives, was able to assist you with your order issue and provide you with an exceptional customer experience. We sincerely appreciate your positive feedback and recognition of Julie's professionalism and helpfulness. At Snow Joe + Sun Joe, we prioritize customer satisfaction and strive to resolve any order discrepancies promptly and effectively. We're grateful for your understanding regarding the incorrect tool being sent and are pleased that Julie was able to rectify the situation to your satisfaction. Your continued patronage means a lot to us, and we're committed to ensuring that every interaction with Snow Joe + Sun Joe is positive and seamless. Thank you for sharing your experience and for choosing our products and services. We look forward to serving you again in the future and continuing to exceed your expectations. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 1 year ago

“Your representative did a great job understanding the problem that led to a solution.”

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Posted 1 year ago

Dear Preston, We are very pleased to hear that our representative was able to effectively understand your issue and provide a satisfactory resolution. We value your feedback and appreciate you taking the time to share your experience. At Snow Joe + Sun Joe, we are committed to providing exceptional customer service and ensuring that our customers' concerns are addressed promptly and efficiently. We believe that understanding the root cause of a problem is essential to finding a lasting solution. Your kind words will be shared with our representative, who will be encouraged to continue providing excellent customer support. We strive to maintain a high standard of service and exceed our customers' expectations in every interaction. Thank you for choosing Snow Joe + Sun Joe. We hope you continue to enjoy our products and services. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 1 year ago

“Thanks for great customer service and promptly resolving the issue”

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Posted 1 year ago

Dear Nasser, Thank you for taking the time to leave a positive review about our customer service and our ability to promptly resolve your issue. We are so glad to hear that you were satisfied with our service. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and efficient. We are also committed to resolving customer issues as quickly and effectively as possible. We appreciate your feedback, and we will continue to strive to exceed your expectations. We will make sure to pass your feedback along to our customer service team. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care Team

Posted 1 year ago

“Service was fast, to the point, and answered my question.”

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Posted 1 year ago

Dear William, Thank you for taking the time to leave a positive review about our customer service. We are so glad to hear that you found our service to be fast, to the point, and helpful in answering your question. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and efficient. We appreciate your feedback, and we will continue to strive to exceed your expectations. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Alexander was very helpful and easy to deal with...hope if ever again I have to deal with Alexander”

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Posted 1 year ago

Dear Stephen, Thank you for taking the time to leave a positive review about Alexander, our customer service representative. We are so glad to hear that you found him to be helpful and easy to deal with. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and helpful. We appreciate your feedback, and we will continue to strive to exceed your expectations. We also understand your hope that you will be able to deal with Alexander again in the future. We will do our best to make that happen. If you do contact us again, please feel free to mention Alexander's name, and we will try to connect you with him. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Even though all was handled through email, your representatives were professional and very helpful”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave a positive review about our customer service representatives. We are so glad to hear that you found them to be professional and helpful, even though all of your communication was through email. We are committed to providing our customers with the same level of support, regardless of how they choose to contact us. We are grateful for your feedback, and we will continue to strive to exceed your expectations. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very accommodating! Stood behind their product. Always willing to help!”

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Posted 1 year ago

Dear Thurman, Thank you for taking the time to leave a positive review about Snow Joe + Sun Joe. We are so glad to hear that you found us to be accommodating, standing behind our products, and always willing to help. We are committed to providing our customers with the best possible experience, and we are grateful for your feedback. We will continue to work hard to uphold your expectations and to provide our customers with the products and services they need and deserve. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service. Sent detailed troubleshooting steps. Stayed with me while I ran back and forth.”

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Posted 1 year ago

Dear Brian, Thank you for your positive feedback. We're delighted to hear that you had a great experience with our customer service team. It's our commitment to provide detailed troubleshooting assistance, and we're glad to hear that our team stayed with you throughout the process. If you have any further questions or need assistance in the future, please feel free to reach out. Your satisfaction is our priority. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a problem with a sprinkler I bought two months ago, called in and got a really good rep (Erik) who promised to send me a new one.”

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Posted 1 year ago

Dear Valued Customer, Thank you for taking the time to leave a positive review about Erik, one of our customer service representatives. We are so glad to hear that he was able to help you with your sprinkler issue and that he was able to promise you a new one. We are committed to providing our customers with the best possible experience, and we are grateful for your feedback. We will continue to work hard to uphold your expectations and to provide our customers with the products and services they need and deserve. We understand that it can be frustrating to have problems with products, but we appreciate your patience and understanding as we work to resolve them. We are confident that Erik will be able to get you a new sprinkler quickly and easily. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“THe representative was outstanding and helpful. I appreciate his patience and experience.”

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Posted 1 year ago

Dear Brad, Thank you for taking the time to leave a positive review about our customer service representative. We are so glad to hear that you found him to be outstanding, helpful, patient, and experienced. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and helpful. We appreciate your feedback, and we will continue to strive to exceed your expectations. We will make sure to pass your feedback along to our customer service representative. We are grateful to have such dedicated and hardworking team members, and we appreciate your recognition of their efforts. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The customer service rep who I dealt with was very professional friendly and helpful. Thank you for a job well done”

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Posted 1 year ago

Dear David, Thank you for taking the time to leave a positive review about our customer service representative. We are so glad to hear that you found them to be professional, friendly, and helpful. We are committed to providing our customers with the best possible experience, and our customer service team is a vital part of that. We work hard to hire and train representatives who are knowledgeable, friendly, and helpful. We appreciate your feedback, and we will continue to strive to exceed your expectations. We will make sure to pass your feedback along to our customer service representative. We are grateful to have such dedicated and hardworking team members, and we appreciate your recognition of their efforts. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards,

Posted 1 year ago

“Got answer needed very rapidly”

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Posted 1 year ago

Dear Judy, We are so glad to hear that you were able to get the answer you needed very rapidly. We understand that time is valuable, and we appreciate your feedback about our responsiveness. We are committed to providing our customers with the best possible experience, and we are always working to improve our customer service. We are grateful for your feedback, and we will continue to strive to exceed your expectations. Thank you again for being a valued Snow Joe + Sun Joe customer. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews