Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.60

4.6 Rating 1,096 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

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English

“When ordering from Sun Joe they need to make sure that they know what company the customer is ordering from HSN are QVC because they didn't know which one.”

Helpful Report

Posted 2 years ago

Dear Billy, Thank you for bringing this issue to our attention, and we apologize for any confusion you experienced while ordering from Sun Joe. We understand how important it is for our customers to have a seamless and hassle-free experience. We're continuously working to improve our processes and ensure that our customer service representatives are well-informed to assist you better. Your feedback is valuable to us in making these necessary improvements. If you have any more concerns or questions in the future, please feel free to reach out. We're here to help and ensure your experience with Snow Joe + Sun Joe is a positive one. Thank you for choosing us as your outdoor equipment provider. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Thank you for replacing the twisted chain on the chain saw.”

Helpful Report

Posted 2 years ago

Dear Vikram, You're very welcome! We're pleased to hear that we were able to assist you with the twisted chain on your chainsaw. Ensuring our customers have fully functional and reliable equipment is a top priority for us. If you ever have any more questions, or concerns, or need further assistance with any of our products, please don't hesitate to reach out. We're here to help and committed to delivering the best possible service to our valued customers. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Product I purchased didn't work. Customer service was very quick in issuing a return label and sending out replacement upgrade.”

Helpful Report

Posted 2 years ago

Dear Peggy, We're truly sorry to hear that the product you initially purchased didn't work as expected, but we're delighted that our customer service team was able to swiftly assist you in resolving the issue. Your satisfaction is paramount to us, and we always strive to make the replacement process as smooth and hassle-free as possible. We're pleased to know that you received an upgraded replacement promptly. If you ever encounter any further concerns or have questions about our products in the future, please feel free to reach out. We're here to help, and your feedback is valuable to us as we continuously work to improve our products and services. Thank you for choosing Snow Joe + Sun Joe, and we hope you enjoy your upgraded product. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I asked for an acknowledgement of receipt of the information you requested but never got it.”

Helpful Report

Posted 2 years ago

Dear Robert, We sincerely apologize for the oversight and any inconvenience this may have caused you. Your feedback is crucial in helping us improve our processes and ensure our customers receive the best service. Rest assured, your information is important to us, and we are actively working to process your warranty claim. To provide you with an update on your claim status, we will have one of our representatives give you a callback shortly. If you have any more questions or need further assistance in the meantime, please don't hesitate to reach out. We are committed to resolving this matter to your satisfaction. Thank you for your patience and for choosing Snow Joe + Sun Joe for your outdoor equipment needs. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The customer service is amazing and very responsive.”

Helpful Report

Posted 2 years ago

Dear Dhirendra, Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our customer service team and that we were able to provide you with a responsive and helpful service. Customer satisfaction is at the core of what we do, and it's always a pleasure to know that our efforts have made a positive impact. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to assist you every step of the way. We truly appreciate your support, and we look forward to continuing to serve you with excellence. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Chris Very helpful, freindy, effieent a good man to have on your phones. Glenn Reynolds”

Helpful Report

Posted 2 years ago

Dear Glen, Thank you for taking the time to share your experience with us! We're absolutely thrilled to hear about your positive interaction with Chris. He's indeed a valuable member of our team, and we're proud to have him assisting our customers. Efficiency, friendliness, and helpfulness are qualities we hold in high regard, and it's evident that Chris embodies these values. We believe that excellent customer service is the cornerstone of our brand, and we're delighted that Chris provided just that. If you ever need assistance in the future or have more questions about our products or services, please feel free to reach out. We're here to help and ensure your experience with Snow Joe + Sun Joe is nothing short of exceptional. Once again, thank you for choosing us as your trusted brand. We look forward to continuing to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“She was very helpful and was able to resolve my problems.”

Helpful Report

Posted 2 years ago

Dear John, Thank you for taking the time to leave your feedback. We're delighted to hear that our customer support representative was able to assist you effectively and resolve your issues. Your satisfaction is important to us, and we're here to help whenever you need assistance with our products or services. If you have any more questions or encounter any further issues in the future, please don't hesitate to reach out. We're always here to provide the best possible support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I bought an AquaJoe hose a few months ago. Unfortunately the hose blew out after 6 weeks. I left an email for customer support and they contacted me within a day. They asked a few questions on use and storage of the hose, then quickly processed a replacement and sent it to me. So their customer support was great to work with! And BTW the hose has been nice to work with--much lighter than rubber hoses and much easier to coil up and store.”

Helpful Report

Posted 2 years ago

Dear Andrew, Thank you for sharing your experience with us and highlighting our customer support. We greatly appreciate your feedback. We're sorry to hear about the issue with your AquaJoe hose but pleased to know that our customer support team was quick to respond and assist you with a replacement. Providing efficient solutions to our customers' needs is a top priority for us. It's fantastic to hear that you find the hose nice to work with, especially its lightweight and easy-to-store qualities. Your positive feedback about the product is also appreciated. If you ever have more questions, require further assistance, or wish to share more feedback in the future, please don't hesitate to reach out. We're here to serve you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“It was a long process ,but everyone tried to be as helpful as possible , received replacement 09/27/23”

Helpful Report

Posted 2 years ago

Dear Glenda, Thank you for your feedback, and we appreciate your patience throughout the process. We're glad to hear that our team tried to be as helpful as possible. We understand that the process may have taken longer than expected, and we apologize for any inconvenience you experienced. Your satisfaction is important to us, and we're pleased to know that you received your replacement on 09/27/23. If you ever have more questions, require further assistance, or wish to share more feedback in the future, please don't hesitate to reach out. We're here to serve you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great service very professional understanding Very helpful good respect and the best”

Helpful Report

Posted 2 years ago

Dear Joseph, Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and are delighted to hear about your positive experience with our service. We're thrilled to know that you found our service to be very professional, understanding, and helpful and that you received good respect. Providing the best service to our customers is our top priority, and your feedback reaffirms our commitment to excellence. Your satisfaction is important to us, and we're here to assist you with any questions or concerns you may have in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent”

Helpful Report

Posted 2 years ago

Dear Rose, Thank you for sharing your experience with us. Your brief but impactful feedback is greatly appreciated. We're thrilled to hear that you received excellent service, and your satisfaction is our greatest reward. If you ever have more questions, require assistance, or wish to provide further feedback in the future, please do not hesitate to reach out. We're here to serve you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The customer service was excellent and super quick to solve our issue”

Helpful Report

Posted 2 years ago

Dear Jenn, Thank you for taking the time to share your feedback with us. We greatly appreciate your comments. We're delighted to hear that you received excellent customer service and that our team was able to swiftly resolve your issue. Providing efficient solutions to our customers is a top priority, and your feedback reaffirms our commitment to excellence. If you ever have more questions, require further assistance, or wish to share more feedback in the future, please know that we're here to serve you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Good customer service friendly staff.”

Helpful Report

Posted 2 years ago

Dear Majeed, Thank you for sharing your feedback about your experience with our customer service team. We greatly appreciate your comments. We're pleased to hear that you received good customer service and found our staff to be friendly. Your satisfaction is important to us, and we're here to assist you with any questions or concerns you may have in the future. If you ever require further assistance or have more feedback to share, please do not hesitate to reach out. We're here to serve you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The customer service is great. I am on my fourth replacement product. I have no trust in your product.”

Helpful Report

Posted 2 years ago

Dear Michael, Thank you for sharing your feedback regarding your experiences with our customer service. We appreciate your honesty and your ongoing support. We understand that having gone through multiple replacement products can be frustrating and may have eroded your trust in our products. We sincerely apologize for any inconvenience you've faced. Rest assured that we take customer feedback seriously and continuously work to improve our products and services. If you ever decide to give our products another chance in the future, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure that you have a positive experience. Your feedback is valuable to us, and we will use it to make improvements and regain your trust. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“You should hire Americans! The girl who helped me is a sweetheart. She took excellent care of me. You should put brushless motors in your products and you won't be doing near as many warranties.”

Helpful Report

Posted 2 years ago

Dear Vince, Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with our customer service representative. We appreciate your suggestion about brushless motors and will certainly take it into consideration as we continue to improve our products. At Snow Joe and Sun Joe, we value our customers' input, and we're always working to provide the best possible products and services. If you ever have more ideas or need assistance in the future, please feel free to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“A friend lost my charger. Sunjoe had them on hand and shipped it right away.”

Helpful Report

Posted 2 years ago

Dear Nines, Thank you for sharing your experience with us. We greatly appreciate your feedback. We're delighted to hear that we were able to promptly assist you when your friend lost your charger. Providing quick solutions to our customer's needs is something we take pride in. If you ever have more questions, require further assistance, or need replacement parts or accessories in the future, please do not hesitate to reach out. We're here to serve you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great customer service and a quick response to damaged hose.”

Helpful Report

Posted 2 years ago

Dear Tanya, Thank you for sharing your positive experience with our customer service team. We're delighted to hear that you received great service and a quick response to address your damaged hose issue. If you ever have more questions or need assistance in the future, please feel free to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The agent that helped me was very efficient. She was able to get my product registered updated my account. She got my questions answered and problem solved.”

Helpful Report

Posted 2 years ago

Dear Laura, Thank you for taking the time to share your positive experience with us. We're delighted to hear that our agent was efficient and able to assist you in registering your product, updating your account, and addressing your questions and concerns. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent and courteous service.”

Helpful Report

Posted 2 years ago

Dear Robert, Thank you for taking the time to leave us a review. We're delighted to hear that you received excellent and courteous service from our team. Providing top-notch assistance to our customers is always our goal, and we're pleased that we could meet your expectations. If you ever have more questions or need assistance with anything in the future, please feel free to reach out. Your satisfaction is important to us, and we're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great warranty response.thanks julie for all your help”

Helpful Report

Posted 2 years ago

Dear Valued Customer, We're thrilled to hear that you had a great warranty experience with us, and we appreciate your kind words. Should you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is our top priority. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shop Joe is rated 4.6 based on 1,096 reviews