Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

4.6 Rating 1,094 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had purchased a water hose. The hose began to leak so I contacted a company representative (Contractor: MS. BEVERLY DURAN), who readily solved my dilemma. She had my hose replaced with an upgrade! So happy with this company!”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with us. We're delighted to hear that Beverly was able to promptly and efficiently solve your dilemma by replacing your leaking water hose with an upgrade. Customer satisfaction is our top priority, and we appreciate your kind words. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful and professional”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback, and we're pleased to hear that you found our team to be very helpful and professional. Providing top-notch customer service is important to us, and we appreciate your kind words. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had an issue with my snowblower and it was still under warranty. I called them and they were very helpful and I had no problems getting help and I will be happy to purchase from them again and would highly recommend this company”

Helpful Report

Posted 1 year ago

Dear Charles, Thank you for your feedback, and we're pleased to hear that we were able to help you with your snowblower issue under warranty. Your recommendation means a lot to us, and we're committed to providing excellent service to our customers. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I called a couple of months ago to put in a claim for my 1 gallon sprayer that stopped working it is still under warranty but it's out of stock. So in order to get a voucher I need to send in a receipt. I purchased from HSN and they can't find order . So now I guess I'm stuck with a broken sprayer. I have made many purchases from sun joe but after this I won't be spending my hard earned money with this company any more, Anita Kiss”

Helpful Report

Posted 1 year ago

Dear Anita, We appreciate your feedback, and we apologize for any inconvenience you've experienced with your chemical sprayer. We understand your frustration and are committed to helping you resolve this issue. To proceed with a refund or voucher, we require a copy of the invoice for order verification purposes from HSN. We appreciate your patience while we work to resolve your concern. Once you have the invoice, please mail it out to us as you prefer, and we will assist you further in processing your claim. We value your loyalty as a customer and hope to have the opportunity to address your concerns and provide a satisfactory resolution. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Awesome Customer service. The Customer Rep helped me to send a new washer. He was very helpful and polite.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback, and we're delighted to hear you had an awesome customer service experience. We take pride in providing helpful and polite assistance to our customers, and we appreciate your kind words. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a problem with power washer not starting or not keeping running. Called customer service and was helped by John. Very professional and got me going. Job well done. Thank you,John and Sunjoe.”

Helpful Report

Posted 1 year ago

Dear Richard, Thank you for your feedback, and we're pleased to hear that John provided you with professional assistance and helped get your power washer running. Your satisfaction is important to us, and we appreciate your kind words. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service. Sent my mower back that was in warranty but inoperable. A replacement is being sent back and it is an upgrade. No charge to send old machine back and no additional chareg for the replacement. Marvin in customer service,arranged this acommodation. Thank you .”

Helpful Report

Posted 1 year ago

Dear Stanley, Thank you for your feedback, and we're thrilled to hear that you received excellent customer service from Marvin. We're committed to accommodating our customers to the best of our ability, and we're glad we could arrange an upgrade for your inoperable mower at no additional charge. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent experience with customer representative, very knowledgeable and always keep me updated as to the process”

Helpful Report

Posted 1 year ago

Dear Tony, Thank you for your feedback, and we're delighted to hear that you had an excellent experience with our customer representative. Keeping you updated and providing knowledgeable assistance are priorities for us, and we appreciate your kind words. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They took care of the problem I had and they backed up their warranty. I definitely recommend them to others who may want to buy from them.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback, and we're pleased to hear that we were able to resolve the problem you had and honor our warranty commitment. Your recommendation means a lot to us, and we're committed to providing quality products and excellent service to our customers. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“A+++++++++”

Helpful Report

Posted 1 year ago

Thank you so much Donald! We're glad you think Snow Joe deserves 5 stars and an "A+++++++++" rating. We sincerely appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer support from JP.”

Helpful Report

Posted 1 year ago

Dear Jason, Thank you for your feedback, and we're thrilled to hear that JP provided you with excellent customer support. Your satisfaction is important to us, and we appreciate your kind words. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I sent in a defective pruner and have yet to receive a replacement as per the warranty. I was then asked to send in a copy of the invoice for he original purpose. I did. Now I get an email to send in the pruner. I've notified the third party that this had already been done and had a notification from UPS that it had been received. This issue has been ongoing since May 1, 2023. Everything thus far in dealing with Sun Joe just appears to be a stalling tactic.”

Helpful Report

Posted 1 year ago

Dear Raleigh, We sincerely apologize for the great inconvenience you've experienced in your warranty claim process. Your situation should not have taken this long to resolve, and we understand your frustration. We want to assure you that we are actively working on shipping your replacement order for the defective pruner. We appreciate your patience and understanding throughout this process. Please rest assured that we are committed to resolving this matter promptly, and we will do everything in our power to make sure you receive your replacement as soon as possible. Your feedback is important to us, and we're taking steps to improve our processes to avoid such delays in the future. Thank you for bringing this to our attention, and we appreciate your understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Supports were very friendly and promptly in helping me out really appreciate it!”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback, and we're pleased to hear that our support team provided you with friendly and prompt assistance. Your satisfaction is important to us, and we appreciate your kind words. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very good support from the customer service team. Just waiting for the new battery to arrive. Thanks for your help and for standing behind your product.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback, and we're delighted to hear that you received very good support from our customer service team. We appreciate your patience as you await the arrival of the new battery, and we're committed to standing behind our products to ensure your satisfaction. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service!”

Helpful Report

Posted 1 year ago

Dear Kele, Thank you for your feedback, and we're pleased to hear you had an excellent customer service experience. Your satisfaction is important to us, and we're here to provide the best service possible. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Service was fine but not satisfied with the product. The hose started leaking after only a few uses.”

Helpful Report

Posted 2 years ago

Dear Al, We appreciate your feedback and apologize for the inconvenience you experienced with our product. It's important to us that our customers are satisfied with their purchases. If you haven't already, please consider reaching out to our customer support team. They may be able to assist you further with the issue you had with the hose or provide information on any available warranty or replacement options. Your satisfaction is important to us, and we hope to have the opportunity to address your concerns and provide a more positive experience in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“They have been very prompt at processing warranty and very smooth with whole operation. Very happy”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for sharing your experience with us. We're delighted to hear that you found our warranty processing prompt and the overall operation smooth. Your satisfaction is important to us, and we're glad to have been able to assist you effectively. If you ever have more needs or questions, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The representative that helped me was great. He listened to my concerns and knew the part that was missing from my pressure washer. However, the part was on backorder so he suggested one that would work and it was in stock. I received it as promised in three business days. This is what great customer service should be.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for sharing your experience with us. We're delighted to hear that our representative provided you with great assistance, listened to your concerns, and helped you find a suitable solution for your pressure washer part, even when it was on backorder. We strive to provide excellent customer service, and we're glad that you found our service to be what great customer service should be. If you ever have more needs or questions, please don't hesitate to reach out. We're here to assist! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Positive and professional.”

Helpful Report

Posted 2 years ago

Dear Olivia, Thank you for your feedback! We're glad to hear that your experience with us was positive and professional. If you ever need more assistance or have more questions in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“A heavy duty hose sprang a leak. I had the house a year. I called customer service. After a couple of back and forths, the agent said that the hose was still under warranty and sent me a replacement. The whole interaction took less than twenty minutes. It was a pleasure.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for sharing your experience with us. We're sorry to hear about the issue with your heavy-duty hose, but we're pleased that our customer service team was able to assist you efficiently and provide you with a replacement under warranty. Your satisfaction is important to us, and we're glad that the whole interaction was a pleasant one. If you ever need assistance in the future or have more questions, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shop Joe is rated 4.6 based on 1,094 reviews