Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

“My water unexpectantly began leaking badly at the connection to the faucet (underneath the blue rubber). When I asked for a replacement, all I had to do was provide pictures. I immediately received my replacement and my warranty is still good. Service was fast and polite and I received my new water hose just days later. THANK YOU!!!”

Helpful Report

Posted 2 years ago

Dear Sheila, Thank you for sharing your positive experience with our customer service team. We're sorry to hear about the issue you encountered with your water hose, but we're glad to know that our team was able to provide a quick and satisfactory resolution. At Snow Joe + Sun Joe, we understand the importance of efficient and hassle-free customer service. We appreciate your cooperation in providing the necessary pictures for the replacement process, and we're pleased to hear that you received your new water hose promptly. We value your satisfaction, and we're grateful for your trust in our warranty policy. Should you have any further questions or require assistance in the future, please don't hesitate to reach out to us. We're here to help. Thank you for choosing Snow Joe + Sun Joe products. We look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Quick easy warranty response. Excellent service.”

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Posted 2 years ago

Dear David, Thank you for sharing your positive experience with our warranty service. We are delighted to hear that your warranty claim was handled quickly and efficiently, providing you with excellent service. At Snow Joe + Sun Joe, we strive to make the warranty process as smooth and hassle-free as possible for our valued customers. Your satisfaction is our top priority, and we are committed to delivering prompt and reliable support whenever it's needed. We appreciate your feedback and thank you for choosing our products. If you have any further questions or require assistance in the future, please don't hesitate to reach out to our customer care team. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“He was very good”

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Posted 2 years ago

Dear Carl, Thank you for your positive feedback! We're glad to hear that you had a good experience with our customer service representative. Providing excellent support is important to us, and we appreciate your recognition of our team member's efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I bought several of the Sprinklers for a couple houses and 2 of them quit working. The Customer service rep was terrific and they replaced both of my sprinklers without hesitation. Great Company!!!”

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Posted 2 years ago

Dear Ken, Thank you for taking the time to share your experience with us. We're thrilled to hear that you are satisfied with our customer service and that our team was able to assist you promptly with the issues you encountered with your sprinklers. At Snow Joe + Sun Joe, we strive to provide excellent customer service and stand behind the quality of our products. We're glad to hear that our representative was able to help you and that we were able to replace your malfunctioning sprinklers without hesitation. We appreciate your kind words and your support. If you have any further questions or need any assistance in the future, please feel free to reach out to us. We're here to ensure that you have a positive experience with our products and services. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I wasn’t happy with the product because I had only used the hose about 6 times. However, my experience with getting getting the product registered and in turn giving the info for a replacement was handled with knowledge, and the advisor that looked after me was professional and pleasant.”

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Posted 2 years ago

Dear Michelle, We apologize for the dissatisfaction you experienced with our product. We are glad to hear that your experience with getting the product registered and initiating a replacement was handled with knowledge and professionalism. Providing excellent customer service is our priority, and we are pleased that our advisor assisted you in a professional and pleasant manner. Your satisfaction is important to us, and we are committed to addressing any issues or concerns you may have. If there's anything else we can do to improve your experience or if you have any further questions, please do not hesitate to reach out to us. Thank you for your support and for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Warranty claim handled quickly and easily.”

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Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive feedback regarding the handling of your warranty claim. We're delighted to hear that our team was able to assist you promptly and make the process easy for you. At Snow Joe + Sun Joe, we value our customers and their satisfaction is our top priority. We're glad that we could meet your expectations in this regard. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I missed something in my instructions on my new pressure washer and damaged the unit. I decided to call and see what I needed to do to fix the unit and they kindly replaced the unit with a new one!”

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Posted 2 years ago

Dear Tim, Thank you for reaching out to us and sharing your experience. We're sorry to hear about the issue you encountered with your new pressure washer, but we're glad that our customer service team was able to assist you and provide a solution. We strive to provide excellent customer service and ensure our customers have a positive experience with our products. We appreciate your understanding and cooperation in reaching out to us when you realized there was an issue. We're delighted to inform you that we have processed a replacement for your damaged unit, and a new pressure washer will be sent to you. We hope this resolves the problem and allows you to continue using our product without any inconvenience. If you have any further questions or need any assistance, please don't hesitate to contact us. We're here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“When we had problems getting our Sun Joe to use the soap, the person from Sun Joe was more than helpful. Since it was still under warranty, they sent us a replacement as soon as we returned the old one. Very pleased. Thank you”

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Posted 2 years ago

Dear Frank, Thank you for sharing your positive experience with our Sun Joe customer service team. We're delighted to hear that we were able to assist you promptly and provide a satisfactory solution to the problem you encountered with your Sun Joe product. We always strive to ensure customer satisfaction, and it's great to know that you were pleased with the support you received. Sending you a replacement under warranty after returning the faulty unit is part of our commitment to providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“My hose got a leak and I called and they replaced it. Very good customer service. They sent a new hose in less than a week. Would definitely recommend this company.”

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Posted 2 years ago

Dear Phyllis, Thank you for taking the time to share your positive experience with our customer service team. We're thrilled to hear that you were satisfied with the assistance you received when your hose developed a leak. It's great to know that we were able to promptly address your issue and send you a replacement hose in a timely manner. We appreciate your recommendation and the trust you have placed in our company. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I purchased an SPX3000 pressure washer in October, 2022. It recently stopped working. I contacted Sun Joe for customer support. The response was probably the best I have ever experienced. The short version is they paid the shipping cost to return it, and then sent me a brand new unit! I couldn't be more a more satisfied customer.”

Helpful Report

Posted 2 years ago

Dear Ronald, Thank you for taking the time to share your positive experience with our customer support team. We're thrilled to hear that we were able to provide you with outstanding service and resolve the issue with your SPX3000 pressure washer. At Snow Joe + Sun Joe, we strive to ensure customer satisfaction, and we're delighted that our team went above and beyond to assist you. It's great to know that we were able to arrange the return and swiftly send you a brand-new unit at no additional cost. Your satisfaction is our top priority, and we're grateful for your kind words and recommendation. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you for choosing Snow Joe + Sun Joe. We appreciate your support. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Spray nozzles were missing”

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Posted 2 years ago

Dear Scoot, We apologize for the inconvenience caused by the missing spray nozzles in your recent purchase. We understand how important it is to have all the necessary components for your product to function properly. Unfortunately, the part which is missing is currently out of stock. We understand how frustrating this can be, and we want to make sure that you are taken care of. We can place you on a waitlist and notify you once this part is back in stock. Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I called because I bought an aluminum water hose that became defective. I had to call a few times because I didn’t have model number and serial number but on the 3rd call I was able to text the receipt from QVC to person helping me and she helped register the hose I had purchased that was defective and then replaced the defective hose with a new one which I received today. Yay”

Helpful Report

Posted 2 years ago

Dear Carolyn, Thank you for reaching out to us and sharing your recent experience. We apologize for any inconvenience you faced during the initial calls, but we're glad our customer service representative was able to assist you in resolving the issue with your defective aluminum water hose. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our customers receive prompt assistance with their concerns. We appreciate your patience and cooperation in providing the necessary information, such as the model number and serial number, to help us identify your purchase accurately. We understand the importance of having a fully functional product, and we want to ensure your satisfaction as our valued customer. We're delighted to hear that you have received the new hose today. We hope it meets your expectations and serves you well. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. We're here to assist you. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very informative and courteous.and patient. Answered all my questions and solved them 10 plus”

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Posted 2 years ago

Dear Patsy, Thank you for reaching out to us and sharing your positive experience with our customer care team. We're thrilled to hear that you found our representative to be informative, courteous, patient, and helpful in addressing your questions and concerns. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and ensure that our customers' needs are met to the best of our abilities. We're glad to know that our representative was able to assist you effectively and resolve your inquiries to your satisfaction. Your feedback is highly appreciated, and we'll make sure to pass along your kind words to the team member who assisted you. It's our goal to deliver top-notch service and provide the information and support our customers need. Thank you for choosing Snow Joe + Sun Joe. We truly value your feedback and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great. Very knowledgeable & helpful.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us and for your kind feedback. We're glad to hear that you had a great experience with our customer care team and found them to be knowledgeable and helpful. We take pride in providing excellent customer service and ensuring that our customers' needs are met. We strive to have a knowledgeable and supportive team who can assist you with any questions or concerns you may have. Your satisfaction is our top priority, and we appreciate you taking the time to let us know about your positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We value your business and look forward to serving you again in the future. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Called because my power washer wasn’t working. Ended up replacing the unit under warranty”

Helpful Report

Posted 2 years ago

Dear Anthony, Thank you for reaching out to us regarding your power washer issue. We're sorry to hear that you encountered difficulties with the unit, but we're glad that we could assist you under warranty. We stand behind the quality of our products and aim to provide the best customer service possible. We understand the importance of having a reliable power washer and want to ensure that you have a positive experience with our brand. We appreciate your patience and cooperation throughout the process of replacing your unit. If you have any further questions or need assistance with your new power washer, please feel free to contact us. Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Amazing service and support”

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Posted 2 years ago

Dear Jas, Thank you for your kind words and feedback. We're thrilled to hear that you had an amazing experience with our service and support team. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and support to ensure your satisfaction. It's great to know that our efforts have made a positive impact on your experience. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We're here to help in any way we can. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent customer care!”

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Posted 2 years ago

Dear Robert, Thank you for your kind words and for taking the time to share your positive feedback with us. We're delighted to hear that you had an excellent experience with our customer care team. At Snow Joe + Sun Joe, we prioritize providing exceptional customer care to ensure that all your needs are met. It's wonderful to know that our efforts have made a positive impression on you. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Your representative Jessie was terrific! Understood the issue and was very patient with me getting all the info needed pulled together .. including a picture. Registered product warranty and ordered me a replacement that arrived in 2 days!! It is perfect. Highly recommend .”

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Posted 2 years ago

Dear Karen, Thank you for reaching out to us and sharing your positive experience with our representative, Jessie. We're thrilled to hear that he provided you with terrific service and was able to assist you effectively. At Snow Joe + Sun Joe, we strive to provide exceptional customer care, and we're glad to know that Jessie understood your issue and was patient in guiding you through the process. It's also great to hear that you received a replacement quickly and that it is working perfectly for you. Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback. Thank you for choosing Snow Joe + Sun Joe. We value your satisfaction and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I'm very impressed with your warranty and the representation I last worked with, the one who approved the warranty replaced. I don't think it's fair to leave a perfect review yet because the process isn't done yet, I haven't received the replacement pressure washer yet so, as soon as I do and the process is complete, I'm happy to leave a stellar review.”

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Posted 2 years ago

Dear Justin, Thank you for reaching out to us and sharing your feedback regarding our warranty and the representative you worked with. We appreciate your kind words and are glad to hear that you have been impressed so far. We completely understand your perspective on leaving a review after the process is complete, and we appreciate your willingness to provide a stellar review once you have received the replacement pressure washer and the entire process is finalized. Your satisfaction is important to us, and we want to ensure that you have a seamless experience from start to finish. Rest assured, we are committed to completing the process promptly and delivering the replacement pressure washer to you as soon as possible. Should you have any further questions or require any assistance, please don't hesitate to reach out to us. Thank you for your patience and understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“This experience is so much better than the previous experience. I bought an 8" battery operated Chain Saw in late March. It did NOT work. I called to get HELP. Customer Service & Technical support was terrible, to say the least. They offered NO suggestions to check out the saw. They did not have a replacement for the product. But I could have bought it at Home Depot or HSN. Finally, they are going to replace the product with a 10" Chain Saw. They will send it to me when I get back from vacation at the end of this month. Then I can return the nonworking product. Meanwhile, I paid for something that does not work. Hope for the best.”

Helpful Report

Posted 2 years ago

Dear Linda, Thank you for bringing this matter to our attention, and we apologize for the inconvenience you have experienced with your previous purchase. We understand your frustration and want to assure you that we take your feedback seriously. We are sorry to hear about the difficulties you encountered with our customer service and technical support teams during your initial interaction. This does not align with the level of service we strive to provide, and we sincerely apologize for any inconvenience caused. We have taken note of your feedback and will address it internally to ensure that we improve our support processes and provide better assistance in the future. We are glad to hear that a replacement for your 8" battery-operated Chain Saw has been arranged and that you will be receiving a 10" Chain Saw instead. We understand that you have concerns about paying for a non-working product, and we apologize for the inconvenience caused. Rest assured that we will process the replacement as soon as you return from your vacation at the end of this month. If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us. We want to make sure that you are completely satisfied with your Snow Joe + Sun Joe experience. Thank you for your understanding and patience. We look forward to resolving this matter and providing you with a working product. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews