Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

“Had an issue with the pressure washer. Customer service is sending a replacement once I send back the non working system. I would think it would have been better to send the new unit first, them I could place the broken system in the box that was received. If a customer does not send the old system back, then charges can occur. Incentive for the return. Otherwise very happy with customer service.”

Helpful Report

Posted 2 years ago

Dear Al, Thank you for reaching out to us and sharing your feedback regarding your recent experience with our customer service team. We appreciate your understanding and are glad to hear that overall, you are happy with the service provided. We apologize for any inconvenience caused by the process of sending back the non-working pressure washer before receiving the replacement. Our standard procedure is to receive the faulty unit first to ensure a smooth transition and accurate processing of the replacement. This helps us maintain quality control and ensures that the replacement unit is in proper working condition before it is sent to you. However, we understand your suggestion about sending the new unit first and providing a return label for the non-working system. While we currently follow our existing process, we appreciate your feedback and will take it into consideration for future improvements. Your satisfaction is important to us, and we constantly strive to enhance our customer experience. If you have any further questions or concerns regarding the return process or if there's anything else we can assist you with, please feel free to let us know. Thank you for your understanding and for choosing our products. We appreciate your support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I purchased a water hose. It started leaking within six months of use. The device has a two year warranty. Multiple back-and-forth emails before I received a response. Three weeks have gone by I still have not received my replacement hose. I tried to reach out to customer service. Did not receive a response. But was offered to complete the following survey. I still have not received my replacement water hose.”

Helpful Report

Posted 2 years ago

Dear Patricia, Thank you for sharing your feedback with us. We sincerely apologize for the delay and inconvenience you have experienced regarding your warranty replacement hose. We understand your frustration and we want to assure you that we take your concerns seriously. Please know that we successfully process a replacement for the hose, please expect the replacement within 3-5 business days. We apologize for any miscommunication or lack of response you may have experienced when reaching out to our customer service. This is not the level of service we strive to provide, and we apologize for falling short of your expectations. We appreciate your patience and understanding as we work to address this situation. If there is anything else we can do to assist you please don't hesitate to contact us directly. Your satisfaction is important to us, and we want to ensure that we make things right. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very helpful and knowledgeable. Very phone courteous. Took the time necessary to solve the problem. Much appreciated.”

Helpful Report

Posted 2 years ago

Dear Mark, Thank you for your kind words! We're delighted to hear that our customer service representative was helpful, knowledgeable, and courteous during your interaction. We strive to provide exceptional support and ensure that our customers' concerns are addressed promptly and effectively. We appreciate your patience and understanding as our representative took the necessary time to solve the problem you encountered. Your satisfaction is our top priority, and we're glad that we were able to assist you. If you have any further questions or require any additional assistance, please don't hesitate to reach out to us. We're here to help! Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“They listened (very important) professional and polite”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your kind feedback! We're thrilled to hear that our team provided you with attentive and professional assistance. We believe that listening to our customers is essential in delivering the best possible support. If you have any further questions or need any additional help, please feel free to reach out to us. We're always here to assist you. Thank you for choosing Snow Joe + Sun Joe. We value your business and appreciate the opportunity to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The associate was very helpful. I am still waiting for the mailing label and an answer to my question - will SunJoe cover my mailing costs?”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive feedback about the helpfulness of our associates. We're glad to hear that you had a positive experience with our customer service team. Regarding your question about the mailing costs, we apologize for any confusion. As part of our commitment to excellent customer service, we are happy to provide a prepaid return label to cover the cost of returning your item. We understand the importance of a hassle-free return process, and we want to make it as convenient as possible for you. Rest assured, we have sent you the prepaid return label so you can easily return the item. Additionally, we will keep you updated throughout the process of your warranty claim to ensure you have all the necessary information. If you have any further questions or concerns, please don't hesitate to let us know. We're here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to resolving your issue promptly. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Thank you.”

Helpful Report

Posted 2 years ago

Dear Juan, You're very welcome! We're glad to have been of assistance to you. If you have any further questions or need any additional support, please don't hesitate to reach out to us. We're here to help. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I had two recent interactions. One was about my brand new lawn mower that showed up repackaged in a brown box, either a return by other customer or a refurb sent to me for a purchase of a brand new unit. All I was offered was 6 months warranty extension which I still find unacceptable. Or to further inconvenience me and deal with a whole return process and having to wait weeks before having a lawn mower in summer. That interaction I would rate as a zero star if I could. The second was about 2 of my batteries that stopped working. I was lucky to have an understating rep on the call and that was dealt with quickly and in the very efficient experience I have always had with sunjoe. I would give that interaction a 5. Average of bought would be 2.5 so I rounded that up to a 3 start because of how bitter I still am about receiving”

Helpful Report

Posted 2 years ago

Dear Pierre, We sincerely apologize for the issues you experienced with your recent interactions. We understand that receiving a repackaged lawn mower and the inconvenience it caused is frustrating, and we apologize for any disappointment it may have caused you. Our aim is to provide brand-new products to our customers, and we regret any inconvenience caused by this situation. We acknowledge that the warranty extension offered may not have met your expectations, and we apologize for any dissatisfaction. On the other hand, we are glad to hear that your second interaction regarding the battery issue was handled efficiently and to your satisfaction. We appreciate your positive feedback in that regard. We truly value your feedback, as it helps us identify areas where we can improve our products and services. We will take your comments into consideration as we strive to enhance our customer experience and ensure the highest level of satisfaction for all our customers. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us. We are here to help. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I received excellent customer service with Michelle E. She efficiently remedied the the situation concerning a hose.”

Helpful Report

Posted 2 years ago

Dear Linda, Thank you for reaching out to us and for sharing your positive experience with Michelle from our customer service team. We're thrilled to hear that she provided you with excellent service and efficiently resolved the issue with your hose. We strive to deliver exceptional customer service, and we're glad that Michelle was able to assist you promptly and effectively. We appreciate your feedback, as it helps us ensure that we are meeting and exceeding our customers' expectations. If you have any further questions or need any additional assistance, please feel free to reach out to us. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your kind words about our customer service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I’ve already did this! My customer service guy was great. He easily answered my questions.”

Helpful Report

Posted 2 years ago

Dear Bonnie, Thank you for reaching out to us and for letting us know about your positive experience with our customer service representative. We appreciate your feedback and are glad to hear that your questions were answered promptly and effectively. We strive to provide excellent customer service and ensure that our representatives are knowledgeable and helpful. We are delighted that your interaction with our customer service team was a positive one. If you have any further questions or need any additional assistance, please don't hesitate to contact us. We are here to help and provide support whenever you need it. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your kind words about our customer service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“My representative who helped me register my warranty was very pleasant to work with she helped me till the process was finished.”

Helpful Report

Posted 2 years ago

Dear Dawn, Thank you for taking the time to leave us a review. We're delighted to hear that your experience with our representative during the warranty registration process was pleasant and satisfactory. At Snow Joe + Sun Joe, we strive to provide exceptional customer service, and it's wonderful to know that our representative went above and beyond to assist you until the process was successfully completed. We believe that every interaction with our customers should be positive, and we're thrilled that we could meet your expectations. If you have any further questions or require additional assistance, please feel free to reach out to our customer care team. We're always here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“my problem was resolved, but I don't understand why the nozzles get clogged.”

Helpful Report

Posted 2 years ago

Dear Lee, Dear valued customer, Thank you for reaching out to us and sharing your feedback. We're glad to hear that we were able to resolve your problem. Regarding the issue of clogged nozzles, we understand your concern. Clogging can occur due to various factors such as debris or mineral buildup in the water, improper use or maintenance, or the quality of the water source itself. While our products are designed to minimize clogging, it can still happen in certain circumstances. Thank you again for your feedback, and we appreciate your support of Snow Joe + Sun Joe products. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great customer service”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your kind review and for choosing Snow Joe + Sun Joe. We're glad to hear that you had a great experience with our customer service. Providing exceptional customer service is a top priority for us, and we're glad that we could meet your expectations. Your satisfaction is important to us, and we're delighted to have been able to assist you. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to help. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very very good...pat”

Helpful Report

Posted 2 years ago

Dear Patrick, Thank you for your feedback! We're delighted to hear that you had a very good experience with us. Your satisfaction is our top priority, and we're committed to providing excellent customer care. If you have any questions or need further assistance, please feel free to reach out. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Work well with me to get replacement. Fasr service. Thank you.”

Helpful Report

Posted 2 years ago

Dear Brian, Thank you for your kind words! We're thrilled to hear that we were able to work well with you to get a replacement and that you experienced fast service. Providing efficient and effective solutions is what we strive for. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to let us know. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“My hose sprung a leak after a year of use. No questions asked, they sent replacement”

Helpful Report

Posted 2 years ago

Dear James, Thank you for sharing your positive experience with us. We are glad to hear that when your hose sprung a leak after a year of use, we promptly provided you with a replacement without any hassle. At Snow Joe + Sun Joe, we understand the importance of standing behind our products and ensuring customer satisfaction. We strive to make the warranty process as seamless as possible, and it is gratifying to know that we were able to assist you without any questions asked. Your feedback motivates us to continue delivering excellent service and high-quality products. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are here to help. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I had a problem with your air compressor but spoke with your customer service and got it all resolved. Sending it back and they are replacing it.”

Helpful Report

Posted 2 years ago

Dear Fernando, Thank you for sharing your feedback with us. We are sorry to hear that you encountered a problem with your air compressor, but we are pleased to know that our customer service team was able to assist you and resolve the issue. We strive to provide prompt and effective solutions for our customers, and we are glad that we could arrange for the return of the defective unit and provide a replacement for you. Ensuring your satisfaction is important to us, and we appreciate your patience and cooperation throughout the process. If you have any further questions or need any additional assistance, please do not hesitate to reach out to us. We are here to help and ensure that you have a positive experience with our products. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Support team members that I dealt with were all outstanding. The dethatcher I got to replace the one that malfunctioned worked as it was supposed to, and as far as the thatch it pulled out, the volume exceeded my expectations. For some reason since using it, in days that followed- the lawn has turned brown as if in dormancy or dying. I don't see this happening to neighbors surrounding me.”

Helpful Report

Posted 2 years ago

Dear Sandy, Thank you for sharing your experience with our support team and your satisfaction with the replacement detatcher. However, we understand your concerns regarding the change in the appearance of your lawn following its use. While it is not uncommon for lawns to experience temporary discoloration after dethatching, we want to ensure that we address your concerns appropriately. We appreciate your feedback and the opportunity to improve our products and services. Your satisfaction is important to us, and we are here to support you in achieving a healthy and vibrant lawn. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Language barrier was a bit frustrating. Hold times were quite long. Took more than one call to resolve. Incorrect shipping tracking info was first given. But, the warranty was more than fairly honored and I am pleased, especially if I can keep this replacement unit running.”

Helpful Report

Posted 2 years ago

Dear Greg, Thank you for sharing your feedback with us. We apologize for any frustration you experienced due to the language barrier and long hold times during your calls. We understand how important it is to provide efficient and effective customer support, and we apologize for any inconvenience caused. We also apologize for the incorrect shipping tracking information initially provided to you. However, we are pleased to hear that despite these challenges, we were able to honor your warranty in a fair manner. Your satisfaction is our priority, and we are delighted that you are pleased with the resolution. We hope that the replacement unit performs to your expectations, and we are here to assist you if any further support is needed. We appreciate your patience and understanding throughout this process. We take your feedback seriously and will use it to improve our services and address the areas that need attention. If you have any additional questions or concerns, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction and providing the support you need. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Made the exchange easy”

Helpful Report

Posted 2 years ago

Dear Elicia, Thank you for your message. We're glad to hear that we were able to make the exchange process easy for you. At Snow Joe + Sun Joe, we strive to provide seamless and hassle-free customer experiences. We understand the importance of ensuring a smooth exchange process, and we're delighted that we could meet your expectations. If you have any further questions or need additional assistance, please feel free to reach out to us. We're here to help. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support, and we'll continue to prioritize customer satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I had a spx4003ult pressure washer that developed a leak. The coverage under warranty went quite smoothly. I received the new unit today and setup was exceptionally easy. The problem came when I went to run the unit. It only spurted about a pint of water and quit. I check everything took it apart and reassembled. I did this three times, on the third attempt it "popped" and now seems to be working. I have not used it on a project yet. What is my warranty on this unit and with this scenario do give extra time on the warranty? Let me know Ed”

Helpful Report

Posted 2 years ago

Dear Ed, Thank you for reaching out to us regarding the issues you experienced with your pressure washer. We apologize for any inconvenience caused, and we're here to assist you. Regarding the warranty on your unit, our standard warranty covers defects in materials and workmanship for a specific period. However, since you've encountered difficulties with the initial setup and operation of the replacement unit, we understand your concerns and are willing to provide additional support when you need it. You can give us a call or send us an email regarding the issue and we will promptly review your case to ensure that you receive the necessary support and assistance. To answer the warranty period, please know that we base the warranty on the original purchase. I hope this answer provides you with additional information. Thank you for choosing Snow Joe + Sun Joe. We appreciate your understanding, and we're committed to resolving this matter to your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews