Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

“Was not happy with the product at all but the customer service was excellent.”

Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us. We're sorry to hear that you were not happy with the product, but we're glad to hear that our customer service was able to provide excellent assistance. At Snow Joe + Sun Joe, we take pride in delivering high-quality products and ensuring customer satisfaction. We appreciate your feedback and want to make sure that you're fully supported. If there's anything else we can do to address your concerns or provide further assistance, please don't hesitate to let us know. We value your business and are committed to resolving any issues you may have. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support, and we'll continue to work hard to improve our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I m getting a replacement hose”

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Posted 2 years ago

Dear Peggy, Thank you for reaching out to us. We're glad to hear that you're getting a replacement hose. We strive to provide prompt solutions to any issues our customers may encounter, and we're committed to ensuring your satisfaction. If you have any further questions or need assistance with your replacement hose or any other product, please feel free to contact us. We're here to help and make sure you have a positive experience with our products. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent customer service! Friendly, helpful rep. I received my replacement the very next day.”

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Posted 2 years ago

Dear Sandy, Thank you for your kind words and positive feedback! We are delighted to hear that you had an excellent customer service experience with us. Providing friendly and helpful assistance is one of our top priorities. We understand the importance of timely replacements, and we're glad to hear that you received your replacement the very next day. Our team works diligently to ensure quick and efficient resolution of any issues our customers may encounter. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We truly appreciate your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

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Posted 2 years ago

Dear Troy, Thank you for taking the time to review Snow Joe + Sun Joe. We are glad that you have enjoyed your experience with us so far. We strive to make sure all our customers are happy with their purchase and the experience they have with us - if there is anything we can do to make that happen, we are always here to help. Please don't hesitate to reach out if you need any assistance in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The person who helped me was incredible. She was friendly and patient. She listened to me and was able to help. I called trying to get help fixing my mower. I called a few places that wouldn’t help, so I thought the manufacturer might know places to go. I ended up getting my mower replaced, since it was under warranty. What I didn’t realize is the replacement mower lasts about 20 minutes on battery whereas the previous model I owned would last around an hour or more. I used to mow my entire lawn with two batteries, but now two batteries won’t mow even a quarter of my lawn. The replacement mower is basically useless and I’ll need to buy a new mower. I’m really frustrated they couldn’t fix my mower and they didn’t warn me this new mower would only last a fraction of the time. I probably wont by a Snow/Sun Joe product again until I feel like the company is more established so I can ensure I can get my mower repaired easily or they don’t move from making powerful tools to toy mowers.”

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Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us and sharing your experience. We apologize for the inconvenience you've encountered with the replacement mower, and we appreciate your feedback. We understand your frustration with the reduced battery life of the replacement mower compared to your previous model. We strive to provide reliable and efficient products, and we apologize for any confusion or lack of information regarding the battery's performance. At Snow Joe + Sun Joe, we take customer feedback seriously, and we appreciate your candid comments. Your feedback helps us improve our products and services to better meet the needs of our valued customers. Please know that your feedback will be discussed by our management and we will send an email regarding the matter. Thank you for your understanding and cooperation. We look forward to resolving this matter for you and restoring your confidence in our products and services. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I was please to see Sun Joe stand behind there products. Thank you for replacing the hose and battery. You guys are fantastic John”

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Posted 2 years ago

Dear John, Thank you for your kind words! We are thrilled to hear that you are pleased with our commitment to standing behind our products. It's our priority to ensure that our customers receive the best possible service and support. We're glad we were able to resolve the issue with your hose and battery by providing replacements. Your satisfaction is important to us, and we appreciate your positive feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure that you have a great experience with our products. Thank you for choosing Snow Joe + Sun Joe. We value your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“good technical support”

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Posted 2 years ago

Dear Ramesh, Thank you for your feedback! We're delighted to hear that you had a positive experience with our technical support team. Providing excellent technical assistance is a priority for us, and we're glad to know that we met your expectations. If you have any more questions or need further assistance, please feel free to reach out to us. We're here to help and ensure that you have a seamless and satisfying experience with our products. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I so appreciate you r Attention to my family’s needs I do appreciate your attention too. My family’s property.”

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Posted 2 years ago

Dear Bob, Thank you for taking the time to share your kind words. We are thrilled to hear that you appreciate our attention to your family's needs and property. At Snow Joe + Sun Joe, we strive to provide personalized care and ensure that our customers' needs are met to the best of our abilities. Your satisfaction is of utmost importance to us, and we are glad to know that we have been successful in meeting your expectations. If there is anything else we can assist you with or if you have any further questions, please do not hesitate to reach out to us. We are always here to help. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Began correspondence 18 May 2023, support requested I send a short video of the leaking power washer. The 25th of May received notice that a warranty shipment number was assigned. Initially I thought they would ship a replacement unit, then shipping/ returning back defective unit, with box and packing material. Calling support number and waiting 30 mins, 1 June 2023. They wanted me to return the unit by UPS return label. I have no issue when pressure washer is operational. There is a lag time in following up with the customer. Returned the unit, pending outcome. Issue I live in a rual area box on hand is hopefully aquate.”

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Posted 2 years ago

Dear George, Thank you for sharing your experience with us, and we sincerely apologize for any inconvenience caused during the warranty process. We appreciate your patience and would like to address your concerns. We apologize for any confusion regarding the warranty process. We understand that you expected a replacement unit to be shipped first before you return the defective unit. However, it seems there was a miscommunication, and we apologize for any inconvenience caused. Regarding the lag time in following up with you, we understand your frustration. We apologize for any delay in communication and assure you that we are continuously working to improve our response times. We appreciate your cooperation in returning the unit. Please know that the replacement unit is already on the way. If you have any additional questions or concerns, please do not hesitate to reach out to us. We are here to assist you. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great customer care!!”

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Posted 2 years ago

Dear Roger, Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer care team. Providing excellent service and support is a top priority for us, and it's always rewarding to receive positive feedback from satisfied customers like you. If there's anything else we can assist you with or if you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help and ensure your continued satisfaction. Thank you for choosing Snow Joe + Sun Joe. We truly appreciate your support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Will review better when I get a response on my replacement”

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Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us. We understand your desire to provide a comprehensive review based on the outcome of your replacement request. We apologize for any delay in responding to your replacement inquiry, and we assure you that we are working diligently to address it as soon as possible. Our team is committed to resolving customer issues promptly and providing satisfactory solutions. We apologize for any inconvenience or frustration this delay may have caused. Your satisfaction is our top priority, and we appreciate your patience as we work toward a resolution. We value your feedback and look forward to providing you with an update on your replacement as soon as possible. If you have any further questions or concerns in the meantime, please feel free to reach out to us. We're here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your understanding, and we'll do our best to meet your expectations. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“It took a lot longer to get my replacement hose than expected but the customer service agent upgraded my replacement to a much more durable hose. I’m very pleasantly impressed and pleased.”

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Posted 2 years ago

Dear Darryl, Thank you for reaching out to us and sharing your feedback. We apologize for any inconvenience caused by the delay in receiving your replacement hose. However, we're pleased to hear that our customer service agent was able to assist you and provide a resolution that exceeded your expectations. We understand the importance of timely service and aim to fulfill replacements as quickly as possible. While we regret the delay, we're glad to hear that our agent made up for it by upgrading your replacement hose to a more durable option. Our goal is to ensure your satisfaction and provide you with a high-quality product that meets your needs. We appreciate your understanding during the process, and we're thrilled to know that our efforts to address the issue left you pleasantly impressed. If you have any further questions or need any assistance, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The support team members that I had to talk to and deal with, in order to get our unit to be what I purchased. They were super helpful and understanding. They made an unfortunate situation bearable. I now enjoy the product that we purchased. It works great with the new parts. Thank you again guys for helping me out.”

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Posted 2 years ago

Dear Jeff, Thank you for reaching out and sharing your positive experience with our support team. We're delighted to hear that our team members were super helpful and understanding in resolving the issues with your unit, ultimately making the situation bearable for you. At Snow Joe + Sun Joe, we strive to provide excellent customer support and ensure that our customers are satisfied with their purchases. It's fantastic to know that you are now enjoying the product after receiving the necessary parts and that it is working great. We greatly appreciate your kind words and recognition of our team's efforts. If you have any further questions or need assistance in the future, please feel free to reach out. We are always here to help and ensure your satisfaction. Thank you once again for your feedback and for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very good products, even better customer service. I had an issue with one of my oscillating sprinklers and the customer service agent was very professional, patient and helpful. I was already a fan of their products, but his customer service makes me like this company even more. Thank you for the excellent customer experience.”

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Posted 2 years ago

Dear Mike, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had a great customer service experience and that our agent provided professional, patient, and helpful assistance regarding your oscillating sprinkler issue. At Snow Joe + Sun Joe, we value customer satisfaction, and we're dedicated to providing high-quality products along with exceptional customer service. It's wonderful to know that our agent's efforts have reinforced your trust and appreciation for our company. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for your feedback and for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Warranty issue resolved quickly . Alex was very helpful.”

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Posted 2 years ago

Dear Gary, Thank you for taking the time to share your feedback with us. We are happy to hear that your warranty issue was resolved quickly and that Alex provided you with excellent assistance. At Snow Joe + Sun Joe, we strive to provide the highest level of customer care, and it is gratifying to know that our efforts made a positive impact on your experience. We understand how important it is to address any concerns promptly, and we are thrilled that we could assist you efficiently. Your satisfaction is our top priority, and we are committed to delivering exceptional service and support. If you have any further questions or require assistance in the future, please don't hesitate to reach out to us. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“pleasant … eager to see how he could resolve my issue … did additional step of helping me register my products … thank you”

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Posted 2 years ago

Dear Sophia, Thank you for sharing your positive experience with our customer care representative. We are happy to hear that they were pleasant, eager to help, and went the extra mile to assist you in resolving your issue. It's great to know that they also helped you with product registration. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our customers' needs are met. Your satisfaction is important to us, and we are delighted that our representative was able to provide the support you needed. If you have any further questions or require any additional assistance, please feel free to reach out to us. We are here to help and ensure your continued satisfaction with our products and services. Thank you once again for your feedback and support. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Warranty replacement was very quick. Postage paid label, but had to pay for the packing/shipping box. Who keeps the original box after two years. Company representative was very helpful and polite.”

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Posted 2 years ago

Dear Keith, Thank you for reaching out to us and sharing your feedback. We're glad to hear that your warranty replacement process was quick and that our company representative provided helpful and polite assistance. We apologize for any inconvenience regarding the packaging and shipping box. While we understand that keeping the original box for two years may be challenging, it can be helpful in certain situations for the return and replacement process. We appreciate your understanding in this matter. At Snow Joe + Sun Joe, we strive to provide efficient and convenient warranty services to our customers. We're glad to hear that the postage-paid label facilitated the return process for you. We constantly review our processes and your feedback regarding the packaging/shipping box will be taken into consideration for future improvements. Thank you for choosing Snow Joe + Sun Joe. We're here to assist you with any further questions or concerns you may have. Feel free to reach out to us, and we'll be more than happy to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great customer service! Very pleased with how my situation was handled.”

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Posted 2 years ago

Dear Sharon, Thank you for taking the time to share your positive feedback about our customer service. We are glad to hear that you had a great experience and that your situation was handled to your satisfaction. At Snow Joe + Sun Joe, providing excellent customer service is a top priority for us. We are dedicated to ensuring that our customers have a positive experience and receive the assistance they need. If you have any further questions or require any additional support, please do not hesitate to reach out to us. We are always here to help and will be more than happy to assist you. Thank you once again for your kind words and for choosing Snow Joe + Sun Joe. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I have already once had a hose replaced. When I called about the 25 foot hose that developed a very bad leak with no sign one the exterior of any damage at all, I was offered a replacement. That would now make 2 replacements. After talking with the agent, I went to roll up my 100 foot hose and wouldn't you know it, it had a small leak in it. At that point I am wondering why I should bother with this product any longer. I call customer service back and told him about my new problem. I guess for some reason I didn't register my 100 foot hose and therefore it couldn't be replaced. I understand that because it was my fault I forgot to register it. So, I did determine that your hoses are not dependable and cancelled the 25 foot that was being replaced. I told him I no longer wanted this type of hose. I have never had any problems with any other type of hose. I wanted your hose because it collapsed so nicely. So unfortunately, I can only give 1 star. Customer service is fantastic however, I took a big hit on the 100 foot hose (my fault).”

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Posted 2 years ago

Dear Greg, Thank you for sharing your feedback about your experience with our hoses and customer service. We appreciate your honesty and apologize for any inconvenience caused. We understand your frustration with the hose leaks and the need for multiple replacements. I am deeply sorry if you were not able to register your 100-foot hose. Please know that someone will call you today we are more than happy to replace your 100-foot hose. We hope to have the opportunity to serve you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very helpful very knowledgeable and a pleasure to talk to.”

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Posted 2 years ago

Dear Don, Thank you for reaching out to us and sharing your positive experience with our customer service team. We're delighted to hear that you found our representative to be very helpful, knowledgeable, and a pleasure to talk to. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and we're glad that we were able to assist you effectively. Your satisfaction is important to us, and we appreciate your feedback. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that your experience with our products and services continues to be positive. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews