Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

“I received excellent support service when. I called about my new power washer that had bent prongs on the power cord. I promptly received a return shipping label in email. I received a brand new power washer in 3 days. I would definitely recommend SunJoe to anyone as they stand behind their product!”

Helpful Report

Posted 2 years ago

Dear Andrea, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you received excellent support service when you contacted us about the issue with the power cord on your new power washer. At Snow Joe + Sun Joe, we take pride in providing top-notch customer service and ensuring that our customers are satisfied with their purchases. We understand the importance of standing behind our products and resolving any issues promptly and efficiently. We're glad to know that the return process was smooth and that you received a brand new power washer within just three days. Your recommendation means a lot to us, and we appreciate your trust in our brand. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We are here to help and ensure your satisfaction. Thank you for choosing SunJoe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I can not write a review until I receive my replacement product.”

Helpful Report

Posted 2 years ago

Dear William, Thank you for reaching out to us. We understand that you would like to wait until you receive your replacement product before writing a review, and we completely respect your decision. Ensuring that our customers are satisfied with their purchases is our top priority, and we want to make sure that your replacement product arrives promptly and meets your expectations. We are committed to providing you with a seamless experience and resolving any issues you may have encountered. Once you have received your replacement product and have had a chance to evaluate it, we would greatly appreciate your feedback. Your review will not only help us understand your experience but also assist other customers in making informed decisions about our products and services. If you have any further questions or need any assistance, please don't hesitate to contact us. We are here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe, and we look forward to your feedback once you have received your replacement. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I explained the problem and he knew instantly how to solve the issue. They will be sending me a new one and I should have it in a couple of days. Wonderful customer service!!!!!”

Helpful Report

Posted 2 years ago

Dear Judy, Thank you for sharing your positive experience with our customer service team. We're delighted to hear that we were able to quickly understand and address the problem you encountered. At Snow Joe + Sun Joe, we take pride in our knowledgeable and dedicated customer service representatives who are committed to providing excellent support. We strive to promptly resolve any issues you may encounter and ensure your satisfaction with our products. We're glad that we were able to assist you and that a replacement is on its way to you. We aim to make the process as seamless as possible so that you can continue enjoying the benefits of our products without any delays. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your kind words about our customer service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“They're very good about honoring their warranties on things that are broken.”

Helpful Report

Posted 2 years ago

Dear Janice, Thank you for your kind words. We take great pride in our commitment to honoring warranties and ensuring customer satisfaction. At Snow Joe + Sun Joe, we understand the importance of standing behind our products and providing excellent service to our customers. We strive to make the warranty process as smooth and hassle-free as possible, so you can have peace of mind knowing that we've got you covered if any issues arise. If you ever have any questions or need assistance with your warranty or any of our products, please don't hesitate to reach out. Our dedicated team is here to help and ensure that you have a positive experience. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Good, quick service on a replacement hose.”

Helpful Report

Posted 2 years ago

Dear Julia, Thank you for your feedback. We're delighted to hear that you received good and quick service for your replacement hose. At Snow Joe + Sun Joe, we value your satisfaction and aim to provide efficient and reliable service to our customers. We understand the importance of resolving issues promptly, and we're glad to hear that we met your expectations in this regard. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure that you have a positive experience with our products. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your kind words. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent customer service! Christian Gonzales took care of all my problems !”

Helpful Report

Posted 2 years ago

Dear William, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you received excellent customer service from Christian Gonzales. At Snow Joe + Sun Joe, we strive to provide top-notch support to our customers, and it's always rewarding to receive feedback that confirms we're meeting our goals. We'll be sure to pass along your compliments to Christian for his exceptional assistance. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure that you have a seamless and satisfying experience with our products. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your kind words. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Customer service solved my problem over the telephone”

Helpful Report

Posted 2 years ago

Dear Mr. Miller, Thank you for reaching out to us and providing feedback on your recent experience with our customer service team. We're glad to hear that our team was able to solve your problem over the telephone. At Snow Joe + Sun Joe, we understand the importance of efficient and effective customer service. We strive to provide prompt solutions to any issues our customers may encounter. We're pleased that our team was able to assist you and resolve your problem to your satisfaction. If you have any further questions or need any additional support, please don't hesitate to reach out to us. We're always here to help and ensure that you have a positive experience with our products and services. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very helpful. Quickly understood my question and answered it.”

Helpful Report

Posted 2 years ago

Dear Claire, Thank you for taking the time to provide feedback on your recent interaction with our customer care team. We're delighted to hear that you found our representative to be very helpful and efficient in addressing your question. At Snow Joe + Sun Joe, we strive to deliver excellent customer service and provide prompt and accurate assistance. It's wonderful to know that we were able to quickly understand your inquiry and provide a satisfactory answer. If you have any further questions or need any additional support, please feel free to reach out to us. We're always here to help and ensure that you have a positive experience with our products and services. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“very powerful unit & easy to use”

Helpful Report

Posted 2 years ago

Dear Anthony, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you are satisfied with the power and ease of use of our unit. Providing our customers with powerful and user-friendly products is one of our top priorities. We strive to create products that not only meet but exceed our customers' expectations, and it's wonderful to know that you are enjoying the performance of your unit. Your satisfaction is a great source of motivation for our team. If you have any further questions, need assistance, or would like to share more about your experience with our products, please feel free to reach out to us. We're here to help and ensure that you continue to have a positive experience. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Friendly and took care of the problem.”

Helpful Report

Posted 2 years ago

Dear Bette, Thank you for reaching out to us and sharing your positive feedback. We're delighted to hear that our customer care team provided you with friendly and efficient service. Resolving your problem and ensuring your satisfaction are our top priorities. We believe that excellent customer service is key to building strong relationships with our valued customers like you. We're glad to know that our team took care of the issue you were facing and provided the assistance you needed. If you ever have any further questions, concerns, or need any assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you have a seamless experience with our products. Thank you for choosing Snow Joe + Sun Joe. We appreciate your trust and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Excellent service. Prompt and efficient.”

Helpful Report

Posted 2 years ago

Dear Paul, Thank you for reaching out to us and sharing your positive feedback about our service. We're delighted to hear that you had an excellent experience with us, finding our service prompt and efficient. At Snow Joe + Sun Joe, we strive to provide the best possible service to our valued customers, and it's rewarding to know that we met your expectations. Your satisfaction is our top priority, and we appreciate your recognition of our efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure your continued satisfaction with our products and services. Thank you for choosing Snow Joe + Sun Joe. We look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Had an issue with my power washer. Troubleshooted for about 20 mins with them on the phone. Determined that the device needs to be shipped back. Received a new device in 2 days!!”

Helpful Report

Posted 2 years ago

Dear Jamie, Thank you for reaching out to us and sharing your positive experience with our customer care team. We're glad to hear that our team was able to assist you in troubleshooting the issue with your power washer and determine that it needed to be shipped back. We understand the importance of resolving issues promptly, and we're thrilled to hear that you received a new device within just two days. Ensuring a quick turnaround time for replacements is one of our top priorities, and we're pleased that we could provide you with a swift solution. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe. We appreciate your feedback and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Called and made a claim about garden hoes and the lady on the phone was super helpful and show me appreciation just for being a customer with the company .. great customer service highly recommend”

Helpful Report

Posted 2 years ago

Dear Rany, Thank you for reaching out to us and sharing your positive experience with our customer service team. We're thrilled to hear that our representative provided you with excellent assistance and showed appreciation for your loyalty as a customer. At Snow Joe + Sun Joe, we strive to deliver exceptional customer service and ensure that our customers feel valued and supported. Your kind words and recommendation mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and provide you with the best possible service. Thank you for choosing Snow Joe + Sun Joe. We truly appreciate your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great customer service. Will continue to use Sun Joe products.”

Helpful Report

Posted 2 years ago

Dear Jose, Thank you for taking the time to share your positive experience with us. We're delighted to hear that you had a great customer service experience with Snow Joe + Sun Joe. We strive to provide excellent service to our customers, and your feedback reaffirms that we are on the right track. We appreciate your loyalty and trust in our products. Rest assured, we will continue to work hard to meet and exceed your expectations. If you ever have any questions or need further assistance with our products or services, please don't hesitate to reach out. We look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Everything you did was a ok. I would highly recommend you”

Helpful Report

Posted 2 years ago

Dear Marlene, Thank you for reaching out to us and for your kind feedback. We're thrilled to hear that you were satisfied with the service you received from Snow Joe + Sun Joe Customer Care. It's our goal to ensure that every customer has a positive experience with us, and we're delighted to know that we met your expectations. Your recommendation means a lot to us, and we appreciate your trust in our company. If there's anything else we can assist you with or if you have any further questions or concerns, please don't hesitate to reach out. Thank you again for your feedback and for choosing Snow Joe + Sun Joe. We truly value your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“They honored an old issue I had with a hose I had bought. The issue was handled immediately, Great business customer service”

Helpful Report

Posted 2 years ago

Dear Michael, Thank you for taking the time to share your positive experience with us. We're pleased to hear that we were able to address and resolve the issue you had with a previously purchased hose. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and it's rewarding to know that we were able to meet your expectations. Honoring your old issue and handling it promptly is a priority for us, as we aim to ensure customer satisfaction. We greatly appreciate your kind words about our business and our customer service. Your feedback motivates us to continue delivering top-notch service and quality products. If there's anything else we can assist you with or if you have any further questions or concerns, please feel free to reach out. We value your business and look forward to serving you again in the future. Thank you once again for your feedback and for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Annabelle was great. She went above and beyond to assist me with my issue. I purchased a number of items from your company over the years. Customer service is top notch.”

Helpful Report

Posted 2 years ago

Dear Kathleen, Thank you for reaching out to us and for your kind words regarding your recent interaction with Annabelle from our customer service team. We're delighted to hear that she provided exceptional assistance and went above and beyond to help you with your issue. At Snow Joe + Sun Joe, we take pride in delivering top-notch customer service, and it's always rewarding to hear when our team members exceed expectations. We appreciate your continued support as a valued customer, and we're glad to know that you have been satisfied with our products over the years. If there's anything else we can assist you with or if you have any further questions or concerns, please feel free to reach out. We're here to provide you with the best possible service and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“This is my 3rd time using customer service for an issue concerning a product. Each and every time it has been an exceptional experience and resolved before we hung up the phone. Nothing is perfect and this team makes sure it gets it right. Thx, cheers”

Helpful Report

Posted 2 years ago

Dear Morgan, Thank you for your continued trust and loyalty to our customer service team. We appreciate your feedback and are thrilled to hear that you've had exceptional experiences with us every time you've reached out for assistance. At Snow Joe + Sun Joe, we strive to provide top-notch customer service and ensure that every issue is resolved promptly and to your satisfaction. We understand that no product or service is perfect, but our dedicated team is committed to getting things right for our valued customers. We greatly appreciate your kind words and recognition of our efforts. Your feedback motivates us to continue delivering exceptional support and ensuring that your needs are met. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Thank you for your continued support and cheers to your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Had a slight problem and it was replaced right away. Thanking you!”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive experience with our warranty replacement process! We're sorry to hear that you encountered a problem, but we're delighted to know that we were able to provide a quick resolution by replacing the item for you. Ensuring customer satisfaction is our top priority, and we're glad that we could address your concern promptly. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Have not use it.will let you know as soon as I use them I thank you very much for your help”

Helpful Report

Posted 2 years ago

Dear Betty, Thank you for reaching out to us. We appreciate your feedback, and we're glad to assist you. If you have any questions or need further assistance after using our products, please don't hesitate to contact us. We're here to help! We value your satisfaction and want to ensure that you have a positive experience with our products. If you encounter any issues or have any feedback, please feel free to reach out to us. We're always ready to provide support and assistance. Thank you again for choosing Snow Joe + Sun Joe. We look forward to hearing about your experience with our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews