Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.61

“Smooth and easy process to get the defective hose replaced.”

Posted 2 years ago

Dear Timothy, Thank you for reaching out to us and sharing your experience. We're delighted to hear that you had a smooth and easy process in getting your defective hose replaced. At Snow Joe + Sun Joe, we strive to provide our customers with hassle-free solutions when they encounter issues with our products. We understand the importance of a seamless experience, and we're glad that our team was able to assist you effectively. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you have a positive experience with Snow Joe + Sun Joe. Thank you for choosing our products, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Good customer service!”

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Posted 2 years ago

Dear Naushad, Thank you for your kind feedback! We're thrilled to hear that you had a positive experience with our customer service. Providing excellent service is one of our top priorities, and we're glad that we met your expectations. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out to us. We're here to help and ensure your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The wait for a customer service representative to answer my call took 2-1/2 times longer than was estimated. BUT, once answered the rep got my problem resolved in minutes. Thx Sno/Sun Joe”

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Posted 2 years ago

Dear John, Thank you for reaching out to us and sharing your feedback. We apologize for the longer-than-estimated wait time you experienced when contacting our customer service. We understand that your time is valuable, and we strive to provide prompt assistance to all our customers. However, we are glad to hear that once your call was answered, our representative efficiently resolved your issue. We appreciate your patience and understanding during the wait. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I had a warranty issue that was quickly resolved and I am currently awaiting a replacement I'm thankful the representative that assisted me he was quit thoughtful as well as helpful with my concerns and issues”

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Posted 2 years ago

Dear Jerome, Thank you for reaching out to us. We're delighted to hear that we were able to quickly resolve your warranty issue and that you're currently awaiting a replacement. We strive to provide efficient and effective solutions to our customers, and we're glad that our representative was thoughtful and helpful in addressing your concerns and issues. We appreciate your trust in Snow Joe + Sun Joe, and we're committed to ensuring your satisfaction with our products and services. If you have any further questions or need any assistance during the replacement process, please don't hesitate to contact us. We're here to support you every step of the way. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Alexander did a great job walking me thru the tests of my saw to determine it indeed had failed.”

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Posted 2 years ago

Dear David, Thank you for your feedback! We're glad to hear that Alexander provided you with excellent assistance and guided you through the tests to determine the issue with your saw. Our team is committed to ensuring that our customers receive the support they need, and we're thrilled that we could help you troubleshoot the problem. If you have any further questions or need any additional assistance, please feel free to reach out. We're here to help you! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“very helpful. the washer is up and running.”

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Posted 2 years ago

Dear Linda, Thank you for your feedback! We're delighted to hear that our team was able to assist you and that your washer is now up and running smoothly. Providing helpful and efficient support is important to us, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Jaycel was Perfect help!”

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Posted 2 years ago

Dear Cindy, Thank you for your kind words and positive feedback regarding your interaction with our representative, Jaycel. We're delighted to hear that Jaycel provided you with perfect assistance. At Snow Joe + Sun Joe, we take pride in delivering exceptional customer service, and we're thrilled that Jaycel was able to meet your expectations. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Thanks & God Bless”

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Posted 2 years ago

Dear Moses, Thank you for your message, and we appreciate your kind words. We're glad that we were able to assist you and provide you with a positive customer service experience. If you have any further questions or need assistance in the future, please feel free to reach out to us. We're here to help. Wishing you all the best, and may God bless you as well. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Knowledgeable and listened to my concerns and efficiently dealt with my problem. Thanks you Marvin”

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Posted 2 years ago

Dear Thomas, Thank you for reaching out to us and sharing your positive experience with our customer care team. We're thrilled to hear that our representative was knowledgeable, attentive, and able to address your concerns efficiently. Providing excellent customer service is our top priority, and we're glad that we were able to meet your expectations. We appreciate your kind words and your trust in Snow Joe + Sun Joe. If you have any further questions or need assistance in the future, please don't hesitate to contact us. We're always here to help. Thank you once again for your feedback and for choosing our products. We value your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I don't write reviews”

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Posted 2 years ago

Dear Valued Customer, Thank you for your message. We understand that not everyone prefers to write reviews, and we appreciate your feedback nonetheless. We're glad to have been able to assist you with your needs. Your trust in our company is valuable to us, and we're grateful for your support. We're here to provide excellent customer service and ensure your satisfaction with our products and services. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing to go with Joe. We truly appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Good service,quick response”

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Posted 2 years ago

Dear Lea, Thank you for your feedback and for letting us know about your positive experience with our service. We're delighted to hear that you found our service to be good and that our response time was quick. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure timely assistance for our valued customers. Your satisfaction is our top priority, and we're pleased to have met your expectations. If you have any further questions or need any additional assistance, please feel free to reach out to us. We're here to help and ensure your needs are taken care of promptly. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The customers service is excellent. Easy and quick! Got my replacement hose in a couple of days.”

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Posted 2 years ago

Dear Lou Ann, Thank you for your kind words and for taking the time to share your positive experience with us. We're thrilled to hear that you found our customer service to be excellent and that the process of receiving your replacement hose was easy and quick. At Snow Joe + Sun Joe, we are committed to providing outstanding service to our valued customers, and it's rewarding to know that we met your expectations. If you have any further questions or require any additional assistance, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Agent was very helpful”

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Posted 2 years ago

Dear Kelsey, Thank you for taking the time to share your feedback with us. We're delighted to hear that our agent was able to assist you and provide you with the help you needed. At Snow Joe + Sun Joe, we strive to deliver excellent customer service, and it's always rewarding to know that our efforts have made a positive impact. If you have any further questions or require any additional assistance, please feel free to reach out to us. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I was able to get my question answered, but I still have one question that I can't get an answer to. I have an MJ401C lawn mower and have asked if there is a plug available to make it a mulcher. I was told no, so I asked if I could just remove the grass catcher, making it a mulcher. I was told it would damage the mower, but I don't see how it would do damage. If I could get an answer to that I would appreciate it.”

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Posted 2 years ago

“needed help and associate spent as much time as was needed.”

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Posted 2 years ago

Dear William, Thank you for reaching out to us and sharing your positive experience with our customer care associate. We're glad to hear that they were able to provide you with the assistance you needed and spent the necessary time to ensure your issue was resolved. At Snow Joe + Sun Joe, we take pride in delivering exceptional customer service, and we appreciate your feedback. Our team is committed to going above and beyond to meet the needs of our customers, and it's great to know that we succeeded in assisting you. If you have any further questions or require any additional support, please don't hesitate to reach out to us. We're always here to help. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very understanding about the issue I was have. Resolved the problem very fast. Thank you”

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Posted 2 years ago

Dear Donna, Thank you for taking the time to share your feedback with us. We're glad to hear that we were able to understand and address the issue you were experiencing in a timely manner. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and we're delighted that we could resolve the problem quickly for you. Our team is dedicated to ensuring customer satisfaction, and it's always rewarding to hear when we've met your expectations. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to help and support you. Thank you for choosing Snow Joe + Sun Joe. We truly appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Have not yet been able to use the item, as it was damaged when shipped, but the customer support I received to ship back was very good.”

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Posted 2 years ago

Dear Benjamin, Thank you for reaching out to us and sharing your experience. We apologize for the inconvenience caused by the item being damaged during shipping. We understand how frustrating it can be to receive a damaged product. We're glad to hear that you had a positive experience with our customer support team when arranging the return of the damaged item. Providing excellent customer service is one of our top priorities, and we strive to assist our customers promptly and efficiently. We appreciate your understanding and patience as we work to resolve this issue for you and we want to ensure that you can fully enjoy and benefit from our product. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help and ensure that you have a satisfactory experience with Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Our unit is new but will not power up and your agent was most empathic and helpful.”

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Posted 2 years ago

Dear Brenda, Thank you for reaching out to us and sharing your experience. We're sorry to hear that your new unit is not powering up, but we're glad that our agent was able to assist you in an empathic and helpful manner. At Snow Joe + Sun Joe, we strive to provide exceptional customer service, especially when our customers encounter any issues with our products. We understand how frustrating it can be when a new unit doesn't function as expected, and we're here to help resolve the situation as quickly as possible. To ensure that your unit is up and running, we recommend following the troubleshooting steps provided by our agent. If the issue persists, please don't hesitate to reach out to us again. We apologize for any inconvenience this may have caused, and we appreciate your patience and understanding. We're committed to your satisfaction and want to ensure that you have a positive experience with our products. Our team is here to support you every step of the way if you have any additional questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Amazing service!!!”

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Posted 2 years ago

Dear Kristi, Thank you for your feedback and for describing our service as amazing! We're thrilled to hear that you had a positive experience with Snow Joe + Sun Joe Customer Care. Providing exceptional service is a top priority for us, and we're delighted that our team was able to meet your expectations. We strive to go above and beyond to ensure that our customers receive the support they need in a timely and efficient manner. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and are committed to ensuring your satisfaction with our products and services. Thank you for choosing Snow Joe + Sun Joe. We truly appreciate your support! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Awesome customer service, they worked fast to help me out and take care of my damaged sun joe. Thank you guys! Awesome team.”

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Posted 2 years ago

Dear Jesse, Thank you for your kind words and positive feedback! We're delighted to hear that you had an awesome customer service experience and that our team worked quickly to assist you with your damaged unit. At Snow Joe + Sun Joe, we prioritize providing exceptional customer care and ensuring that our customers are satisfied with our products and services. We're thrilled that our team was able to promptly address your concerns and help you find a resolution. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Our team is always here to help and ensure that you have a positive experience with our brand. Thank you for choosing Snow Joe + Sun Joe. We truly appreciate your support! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews