“I’ve had multiple disappointing experiences at the ShopRite in Skillman, and unfortunately, today was no different. They often advertise special holiday deals, but when you get to the register, the prices haven’t been adjusted correctly — meaning you end up overcharged unless you catch it yourself.
A couple of weeks ago, I didn’t notice until I had already packed everything in my car. I had to go back into the store to get my money back — which was inconvenient but understandable once. However, today, on Memorial Day, I noticed I had again been overcharged for a holiday deal (Porterhouse T-bone steak). I went to customer service, and their response was incredibly rude and dismissive. They seemed irritated that I even brought it up.
I understand that mistakes can happen, but it’s how a store responds that matters. Unfortunately, the customer service team at this location does not seem to know what customer service means. There was no apology, no courtesy, just impatience.
This is not the level of professionalism I expect from a store like ShopRite. I hope management takes this seriously and improves training, because at this point, I’m reconsidering shopping here altogether.”
“Marcus at ShopRite on Washington rd Sayreville was one of the best cashiers I have ever had. He was polite,respectful and thorough. It’s not easy to take care of so many people and still maintain such a positive attitude. The woman ahead of us was a little grumpy, but Marcus was very courteous to her also. My son and his girlfriend ,who were with me that night (5/22/25) were equally impressed by Marcus. Please give him the recognition he deserves.
Thank Y
Dan,Dom and Manuela”
“I recently visited the ShopRite at Chamdor and had a disappointing experience. The customer service I received was subpar, and I left feeling frustrated. I waited for an excessive amount of time to be attended to, and when I finally was, the employee at the money market was unhelpful when an error occurred. To make matters worse, the till employee didn't apply the discount from my Extra Savings Card because I was only buying one item, which seems to be a misunderstanding of the program's policies.
Furthermore, I was alarmed to see water on the floor without a caution sign, which is a serious safety concern. As a customer, I expect a safe and respectful shopping environment. I hope ShopRite takes my feedback seriously and makes necessary improvements to enhance the shopping experience. This includes improving customer service training, increasing staff efficiency, ensuring employees understand store policies, and addressing safety concerns.”
“Rude cashier called her friend who is a stock controller who acted to be a manager.Complained about the matter.This is the store by Durban station.Query was handed over to Umngeni road by mistake and they attended to the matter only to find it was the Durban station store.No feeback received from Durban station store.”
“I have been shopping at Shop Rite for many years but I will NEVER shop there again. I placed an online order. I never received notice that anything wasn’t in stock or if I wanted a substitution. I went to pick up the order just to discover that a third of it was missing!! There was no order summary listing what was missing just a cash register receipt. Customer service was horrific. I called and was kept on hold for 20 minutes just to be told I’d have to call back tomorrow!! I know it won’t affect their bottom line but I will never shop there again and I used to order about $500 a month. I guess I’ll go back to Giant and Safeway.”
